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Opsgenie vs Splunk Cloud Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Opsgenie
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
57
Ranking in other categories
Data Visualization (3rd)
 

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 15.4%, down from 24.2% compared to the previous year. The mindshare of Splunk Cloud Platform is 1.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Syed Mohammad Arshad - PeerSpot reviewer
The price is competitive and it's easy to use and configure
We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.
Ian Gatundu - PeerSpot reviewer
It improves our visibility and decision-making while helping us meet compliance standards
The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function. It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment. Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage. Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The rotation and scheduling are beneficial."
"Opsgenie is easy to configure and use."
"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."
"Opsgenie has streamlined our communications and alerting."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"Its monitoring is completely automated."
"The ability to correlate data and then present it in a meaningful and valuable way is crucial."
"I have done health checks several times now, and those have been very valuable in getting more information about what is going on in my platform. There are also recommendations on what is going on in my environment."
"For my purposes, I like the ability to aggregate lots of data from different sources. I like being able to report for management and being able to get alerts on thresholds being out of sync."
"Splunk Cloud has helped us to be able to focus on getting more information out of our data."
"Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side."
"Splunk Cloud's most valuable features are log aggregations, dashboarding, business management, reporting, and business controls. Additionally, it has awesome indexing and the solution is always improving"
"The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function."
 

Cons

"I would like to see improvements in reporting capabilities that could provide additional value."
"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."
"OpsGenie needs to keep up with its competitors in terms of new features and pricing."
"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."
"They could introduce many more features."
"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."
"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."
"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."
"I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help."
"The Splunk Cloud Platform dashboard could benefit from some improvements."
"Splunk currently manages the components, which restricts our ability to access them directly."
"Its stability and performance can be better. Very rarely does a day go by when we do not see an error in the console, such as a health check error. Because it is cloud-hosted, we do not have access to the backend to figure it out ourselves. We are reliant on their support to figure it out, and a couple of days later, the error comes back or it is a different error. It is a never-ending cycle of support tickets. Their support is also not great."
"Using basic natural language in English instead of writing a regex expression will be helpful."
"Since I work on data collection from external sources and send them into Splunk, I miss its ability to collect that data through REST API applications."
"They can offer more self-service capability to their customers. Currently, most of the things happen behind the Splunk Cloud Platform. As a customer, I do not have an opportunity to see my platform. If they can offer more self-service to see the health of my endpoints and stack, it would be appreciated."
"The administration could use improvement. We have to rely on support more often than we're used to."
 

Pricing and Cost Advice

"The solution's prices are exorbitant."
"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."
"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."
"From the pricing perspective, they are on the higher side as compared to other competitors."
"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."
"Integration with other solutions is one of the most valuable features of Opsgenie."
"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."
"The pricing model makes this an expensive solution."
"Splunk Cloud Platform's pricing is a little on the higher end."
"As far as the pricing goes, it was what was expected. It is a premium product. There were no surprises there."
"My company has a license for Splunk Cloud Platform. My company also has a license for Splunk Enterprise."
"I do not personally deal with that side, but from discussions, I know that it is one of the more expensive tools. I do not have anything to compare it with."
"Currently, we have the ingest-based license. They are offering SVC-based licenses as well, but I am not a fan of SVC-based licensing. At the end of the day, I want to predict my budget and how much I am going to pay to the vendor so that I can plan my yearly budget."
"We were on ingest. We were on-prem, and when we switched to the cloud, we went to an SVC model, and that has been a huge help. We are now able to ingest more data than before."
"I would rate the cost an eight out of ten, with ten being the most costly."
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Top Industries

By visitors reading reviews
Computer Software Company
32%
Financial Services Firm
10%
Media Company
6%
Retailer
5%
Computer Software Company
30%
Financial Services Firm
12%
Retailer
5%
Pharma/Biotech Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Opsgenie?
That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.
What is your experience regarding pricing and costs for Opsgenie?
The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.
What needs improvement with Opsgenie?
Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...
What do you like most about Splunk Cloud Platform?
Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.
What is your experience regarding pricing and costs for Splunk Cloud Platform?
Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.
What needs improvement with Splunk Cloud Platform?
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem a...
 

Overview

 

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
Mindtouch
Find out what your peers are saying about Opsgenie vs. Splunk Cloud Platform and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.