Opsgenie vs Splunk Cloud Platform comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while Splunk is ranked #2 with an average rating of 8.4. Atlassian holds a 9.4% mindshare in IMS, compared to Splunk’s 1.5% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,310 Views
1,310 Comparison Views

100% willing to recommend

Splunk Cloud Platform

Read 58 Splunk Cloud Platform reviews

1,956 Views
352 Comparison Views

94% willing to recommend

Opsgenie

Splunk Cloud Platform

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk Cloud Platform compete in the incident management and data monitoring categories. Opsgenie has the upper hand in alerting and incident management, while Splunk excels in data analysis and monitoring.

Features: Opsgenie offers diverse notification methods, including email, SMS, and app alerts, providing flexibility in receiving incident notifications. It boasts robust ticket management and a comprehensive alerting system. Splunk Cloud Platform excels in log aggregation, advanced search capabilities, and real-time monitoring, making it a strong choice for managing vast data across complex infrastructures.

Room for Improvement: Opsgenie needs better cloud integration with platforms like AWS, Azure, and Google Cloud, and should improve orchestration features for enhanced automation. The user interface requires improvements, particularly in user management and API error handling. Splunk Cloud Platform could improve cost transparency, streamline integration, and simplify its user interface. Enhancements in real-time operational monitoring and reports are also necessary.

Ease of Deployment and Customer Service: Opsgenie is praised for its simple deployment across on-premises, private, and public clouds. However, its technical support can vary depending on the user plan. Splunk Cloud Platform supports hybrid and multi-cloud environments with extensive deployment options, though users report delays in support depending on the licensing tier.

Pricing and ROI: Opsgenie's affordable pricing and transparent cost structure provide a good return on investment, especially for integrated incident management solutions. Splunk Cloud Platform is perceived as expensive due to its data ingest pricing model but provides comprehensive features that justify the investment for larger enterprises. Both platforms offer positive ROI, with Opsgenie focusing on cost savings and Splunk in resource optimization.

To learn more, read our detailed Opsgenie vs. Splunk Cloud Platform Report (Updated: December 2025).

Buyer's Guide

Opsgenie vs. Splunk Cloud Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.4%, down from 18.5% compared to the previous year. The mindshare of Splunk Cloud Platform is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk Cloud Platform	1.5%
Opsgenie	9.4%
Other	89.1%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Job Asiimwe

Sr Manager at Continued

Needs better cybersecurity features but offers robust log ingestion

Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem after Cisco's acquisition of Splunk has also been slow. The product should incorporate more readily available features, especially in security monitoring. The federated search feature is costly. Extracting meaningful insights beyond essential log data proves challenging due to the product's reliance on manual processes. Users must manually configure detections, develop logic for insights, and manage dashboards. While the product boasts numerous out-of-the-box capabilities, these often require extensive modification to align with specific user needs, limiting their practical applicability. Splunk Cloud Platform doesn't inherently provide visibility as a standalone product. It's a platform for building custom visibility solutions. We need to feed it data and then write logic to define what insights we want to extract. While pre-built solutions might be available in the marketplace, Splunk doesn't offer out-of-the-box visibility. If we know our requirements, we can utilize code and research to create custom dashboards, but it requires effort and expertise. The pre-built reports in Splunk Cloud Platform are generic and require manual adjustments to extract specific, granular information, which requires the user to be knowledgeable.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie is easy to configure and use."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"The rotation and scheduling are beneficial."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"Opsgenie has streamlined our communications and alerting."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

More Opsgenie pros

"The most valuable feature is we don't have to deal with any back-end server maintenance because the solution is cloud-based."

"There is definitely the ease of the infrastructure administration. It frees up a lot of time."

"he cloud performance is good."

"Splunk Cloud has helped us to be able to focus on getting more information out of our data."

"I can trace an event back to its root cause. I can find the root cause instead of just looking at the symptoms across different things."

"The log search capabilities are very good."

"Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need."

"I like the Cloud monitoring console feature."

More Splunk Cloud Platform pros

Cons

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"I would like to see improvements in reporting capabilities that could provide additional value."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

More Opsgenie cons

"When it comes to the integrations with the other platforms, there is a little bit of a lag in the observability part, making it an area where improvements are required."

"Although there is documentation available, it is really hard for me to find relevant topics on what it is that I'm searching for."

"When one of my customers needs an app, and I am able to find that app on the Splunk base, I have to create a ticket and wait for five days for them to download the app into the cloud environment. That is probably one of the main things. It is painful because I have to wait to get that app in the cloud."

"The only disadvantage of Splunk Cloud compared to Splunk Enterprise Security is that you only have two options for long-term storage: AWS S3 Buckets and GCP."

"It is sometimes slow. Some of that has to do with the queries themselves not being efficient, but sometimes it is slow."

"The Splunk Cloud Platform dashboard could benefit from some improvements."

"I would love to be able to manage my own apps."

"Extracting meaningful insights beyond essential log data proves challenging due to the product's reliance on manual processes."

More Splunk Cloud Platform cons

Pricing and Cost Advice

"From the pricing perspective, they are on the higher side as compared to other competitors."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The cost of the solution depends on the package you select and is per user."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"The solution's prices are exorbitant."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

More Opsgenie pricing and cost advice

"Splunk Cloud Platform is an expensive solution."

"I do not have much idea. We previously used 1 GB at the cost of $600. Both on-prem and cloud licenses have the same price. There is no difference. It did not impact the cost because the costs of the on-prem license and the cloud license are the same. We did not have any issues with that. Overall, its price is reasonable."

"It is a touchy subject because we are locked into it. That goes back to the rehydrating data. We cannot have the retention that we want to store for legal and compliance purposes because that is seven years' worth of data for some of the indexes, so we ship them off into S3 buckets and install them there, at which point they are invisible to Splunk, so we have to rehydrate them, but we cannot rehydrate those pockets into Splunk Cloud. We have to rehydrate them into a self-hosted version of Splunk, which can take days to set up and get going. I would not call Splunk's licensing and pricing predatory, but they have made it very difficult to maintain the independence of your own data."

"We were involved in the renewal process, and our organization does reviews of all our partnerships that we have every two to three years to ensure they are meeting our needs, there isn't a better solution out there, and we won't save money by going somewhere else."

"The pricing was negotiated through Trustwave and for our first contract in three years, we got a good deal."

"The cost of using Splunk Cloud Platform is high, but the value it provides is worth the investment."

"I do not personally deal with that side, but from discussions, I know that it is one of the more expensive tools. I do not have anything to compare it with."

"Splunk Cloud Platform is more expensive than some of its competitors, but it offers a wider range of features."

More Splunk Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	6
Large Enterprise	42

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

See all answers

What is your experience regarding pricing and costs for Splunk Cloud Platform?

If I were to rate the price for the product from 1 to 10, I would rate it nine.

See all answers

What needs improvement with Splunk Cloud Platform?

The disadvantage of Splunk Cloud Platform is that its integration process should be improved. The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a...

See all answers

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Compared 10% of the time

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Compared 6% of the time

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Compared 14% of the time

Wazuh vs Splunk Cloud Platform

Compared 14% of the time

Panther vs Splunk Cloud Platform

Compared 13% of the time

AppInsights vs Splunk Cloud Platform

Compared 9% of the time

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Product Reports

Buyer's Guide

Opsgenie

December 2025

Download Opsgenie product report

Buyer's Guide

Splunk Cloud Platform

December 2025

Download Splunk Cloud Platform product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Splunk Cloud Platform enhances operational efficiency with streamlined log management and real-time data analysis, offering customizable dashboards, seamless system integration, and a user-friendly interface that simplifies infrastructure management.

Splunk Cloud Platform stands out for its robust indexing and powerful search capabilities, delivering end-to-end visibility across environments. AI-driven security measures enhance cybersecurity intelligence, while its flexible log management reduces resolution times. The platform integrates effortlessly with diverse systems, supporting centralized log management, security monitoring, and application performance analysis. Users leverage its comprehensive analytics for troubleshooting, alerting, and visualization, optimizing costs and ensuring compliance with unified data sources.

What are the key features of Splunk Cloud Platform?

Customizable Dashboards: Personalized insights with adaptable visualizations.
Powerful Search Capabilities: Advanced search functions that simplify data retrieval.
Seamless Integration: Easily connects with various systems to consolidate data.
Quick Setup: Accelerated deployment process, reducing time to value.
AI-driven Security Measures: Advanced protection with automated threat detection.
Real-Time Data Analysis: Instant insights for timely decision-making.

What benefits and ROI should users expect?

Enhanced Operational Efficiency: Streamlined processes reduce workload.
Reduced Resolution Times: Faster issue identification and resolution.
Cost-Effectiveness: Optimize resources and reduce expenses.
End-to-End Visibility: Comprehensive understanding across environments.
Flexibility in Log Management: Adaptable to business needs with ease.

In many industries, Splunk Cloud Platform is implemented primarily for unified log management, cybersecurity initiatives, and application performance monitoring. Businesses utilize it to streamline IT operations, integrate data sources, and leverage insights for troubleshooting and strategic decision-making, ensuring compliance and optimized resource use.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Mindtouch

Buyer's Guide

Opsgenie vs. Splunk Cloud Platform

December 2025

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