We performed a comparison between Opsgenie and Splunk Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"Opsgenie has streamlined our communications and alerting."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."
"Opsgenie is easy to configure and use."
"This is a scalable solution. I would rate it a nine out of ten for scalability."
"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."
"Splunk Cloud's most valuable features are log aggregations, dashboarding, business management, reporting, and business controls. Additionally, it has awesome indexing and the solution is always improving"
"Splunk helped reduce our mean time to resolve by around 60%."
"I like the fact that we do not have to maintain all the cloud infrastructure. That is probably the main thing about the Splunk Cloud Platform."
"I can trace an event back to its root cause. I can find the root cause instead of just looking at the symptoms across different things."
"The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day."
"It has end-to-end visibility into our cloud-native environment, which is pretty important for us. About 80% of our infrastructure is on AWS."
"Not having to manage Splunk Cloud's infrastructure is valuable."
"We only buy the services we need. We don't have to pay for other things we don't."
"OpsGenie needs to keep up with its competitors in terms of new features and pricing."
"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."
"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."
"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."
"There can be more modules and more integration with other areas in the cloud and on-prem. I am not sure whether it includes network devices and things like that."
"When one of my customers needs an app, and I am able to find that app on the Splunk base, I have to create a ticket and wait for five days for them to download the app into the cloud environment. That is probably one of the main things. It is painful because I have to wait to get that app in the cloud."
"There could be better searches, but mainly, it needs to improve the performance with a vast amount of data. That will make it better and easier to use."
"The current visuals on the dashboard could be more impactful."
"The on-premises version of Splunk includes all the integrations, while the Cloud platform lacks certain integrations and is limited in terms of the number of supported apps."
"Splunk should increase the frequency of new feature releases, particularly those related to real-time operational flow monitoring and analytics reporting."
"The only thing I would say is an issue is the cost. It matches other products. The costs can be justified for the value that we gain. The entire threat analysis stack should come in a bundle. If the cost was matchable with other products I think Splunk would pick up in the market."
"When it comes to the integrations with the other platforms, there is a little bit of a lag in the observability part, making it an area where improvements are required."
Opsgenie is ranked 2nd in IT Alerting and Incident Management with 14 reviews while Splunk Cloud Platform is ranked 4th in IT Alerting and Incident Management with 36 reviews. Opsgenie is rated 8.0, while Splunk Cloud Platform is rated 8.0. The top reviewer of Opsgenie writes "The price is competitive and it's easy to use and configure". On the other hand, the top reviewer of Splunk Cloud Platform writes "Does not require backend maintenance, is easily integrated and utilized". Opsgenie is most compared with PagerDuty Operations Cloud, Splunk On-Call, xMatters , Everbridge IT Alerting and BigPanda, whereas Splunk Cloud Platform is most compared with Wazuh, Splunk Enterprise Security, Fortinet FortiAnalyzer, AppInsights and Check Point Security Management. See our Opsgenie vs. Splunk Cloud Platform report.
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