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OpenText Solutions Business Manager vs OutSystems comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
660
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
OpenText Solutions Business...
Ranking in Business Orchestration and Automation Technologies
39th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Software Configuration Management (9th)
OutSystems
Ranking in Business Orchestration and Automation Technologies
15th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
56
Ranking in other categories
Mobile Development Platforms (2nd), Rapid Application Development Software (9th), Low-Code Development Platforms (3rd)
 

Mindshare comparison

As of August 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.3%, down from 7.5% compared to the previous year. The mindshare of OpenText Solutions Business Manager is 0.3%. The mindshare of OutSystems is 3.6%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere6.3%
OutSystems3.6%
OpenText Solutions Business Manager0.3%
Other89.8%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
it_user713322 - PeerSpot reviewer
Works at a tech company with 51-200 employees
We've used it for traditional help desk and defect tracking endeavors
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government…
Aditya Bhatt - PeerSpot reviewer
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
Rapid delivery has transformed complex enterprise apps and supports faster cross-domain projects
Every platform or low-code platform tool is quite good in its own area, but there is always space to groom or enhance or improve. The same is with OutSystems as well. A couple of things from the integration point of view can be enhanced. If your application or the enterprise organization is tackling a huge data application where you have bulk amounts of data, it becomes a challenge for all the technologies and the same with OutSystems. You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced. Data handling and huge data handling is a kind of challenge you may need to face. Then we have some vendor lock-in. If you are trying to migrate your application from OutSystems, then you probably get into this vendor lock-in system. Some organization may face challenges if some organization is on a small scale size. The small scale businesses may find OutSystems costly because of its high cost and pricing due to the licensing cost. Apart from that, OutSystems really plays well, and it needs a learning curve. If a traditional application or programming is there which your developers are skilled into and they are directly deployed into OutSystems, it may take some significant amount of time for them to get comfortable with OutSystems. There is a learning curve. OutSystems community is already in place, but it can more be enhanced regarding some aspects. They did organize lots of bootcamps and other user groups as well, but those can also be improved from the documentation point of view and having some integration guidebook as well. A couple of things which can be improved into OutSystems include the licensing cost, the vendor lock-in side, the learning curve, couple of integration aspects and customizations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The AI collaboration is the most impressive feature of Automation Anywhere."
"SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production."
"The setup is straightforward. Automation Anywhere provides customer success managers to help with the setup."
"An easy to deploy and learn automation tool that can save resources, effort and money."
"The AI Agent of Automation Anywhere is very powerful and very good, with accurate, reliable, and faster responses, and it is able to understand the context so that from the next time onwards it delivers exactly what I expect."
"Automation Anywhere drastically reduces manual work for employees."
"Technical support for this solution is the quickest and the best."
"The company continues with research and development to expand the capabilities of the product to meet market needs."
"The Composer is absolutely a magical tool, allowing you to get a fully functional app based on your process sketch in a couple of hours, without knowing BPMN notation."
"There was a significant ROI, as the development of weekly metrics from Excel spreadsheets, Lotus Notes databases, Access databases, and some Word documents went from a two to three day affair to a process that now takes seconds."
"Estimates from all teams are visible in one general ticket (PFC)."
"Allows us to automate work flows to provision IS services."
"Integrations with external systems with SOAP and REST are easy to implement off-the-shelf, but a developer can always implement specific libraries for other integrations."
"OutSystems is a really good platform to work upon."
"Scalability proved to be an exceptionally beneficial feature."
"We've used features like batch processing timers, components, and integrations with other systems like SAP, which have accelerated our development process.In terms of productivity, we've seen a 30 percent reduction in screen design time and an additional 10 percent improvement when implementing client requirements. OutSystems' integration capabilities have significantly enhanced our app's functionality, making it quicker and easier to connect with other systems."
"OutSystems has no issues so far, the drag and drop environment is quite dynamic, and we can create our own UI on top of it."
"Fast for server-side development."
"The most valuable feature of OutSystems is the drag and drop and toolchains in the small AI developing environment. Additionally, the documentation is helpful."
"I really like the one-click publish feature in OutSystems. In other development tools/languages, it's not as easy. I also like how easily I can manage all my projects in one place."
 

Cons

"I would wish for a greater focus on citizen development, which is a priority for our company."
"There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF."
"One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart."
"Scalability has been a pain point; the scalability is there, but there are ongoing operational issues with it."
"I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands."
"Automation Anywhere could be improved by staying more current with Microsoft products through packages."
"I need high value products to be created, so I need integration with other solutions. Machine learning and AI need to be integrated with Automation Anywhere. While IQ Bot is a good beginning, our company does not work with manual paperwork since we are already digital. We would like to see more integration with cognitive tools going forward."
"Room for improvement is more on the IQ Bot side: How quickly we can adopt and deploy it?"
"Response time could improve."
"Reporting is generally very good, but people always want more."
"User interface and links between tickets. For me, Jira is the ideal tool."
"Mobile apps need improvement."
"It's difficult to do the component version control. I would like them to add more studying materials."
"The product's high price is an area of concern, where improvements are required."
"OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage."
"There is room for improvement in technical support."
"I've read that where you have large deployments, OutSystems starts to crumble a bit."
"The tool needs to improve the efficiency of its widgets."
"We'd like OutSystems to add stronger workflow-based automation similar to what Appian offers. It needs more workflow modeling and RPA features."
 

Pricing and Cost Advice

"Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well."
"We have purchased licenses, but are trying to obtain more bot programmer licenses."
"The licensing cost for Automation Anywhere is high."
"It is fantastic. It has been great. It is perfectly priced for the quality received. When paying for quality, that is exactly what you get."
"If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more."
"We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation."
"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."
"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."
Information not available
"The solution is expensive. The platform is not suitable for all of my clients. I work with labor unions and other smaller organizations that would not be able to afford the platform's current pricing model. It would be beneficial if there were a scaled-down version or a tiered pricing option that would allow me to build an app or a web app that is more cost-effective for my clients. Currently, the platform's pricing is too high for many of my clients, who would not be able to afford something in the $50,000 to $100,000 range."
"The price is okay. OutSystems isn't expensive. It's a mid-range solution."
"OutSystems is an expensive product. My company has to make monthly payments towards the licensing costs attached to the solution."
"There are no additional costs with the standard license."
"I believe they are very strict with their pricing platforms, or the pricing policies, and it changes."
"It's not cheap. It's pretty expensive."
"You should contact OutSystems for more details but my opinion is that it is not for small business budgets."
"The product is expensive and I would rate its pricing a seven out of ten. You need to pay a yearly subscription to use the product."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Construction Company
11%
Outsourcing Company
10%
No data available
Financial Services Firm
14%
Computer Software Company
9%
Construction Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise7
Large Enterprise33
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
Earn 20 points
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applic...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing ...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Find out what your peers are saying about OpenText Solutions Business Manager vs. OutSystems and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.