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OpenText Service Management Automation X (SMAX) vs Serviceaide ChangeGear comparison

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Buyer's Guide
OpenText Service Management Automation X (SMAX) vs. Serviceaide ChangeGear
May 2024
Executive Summary

We performed a comparison between OpenText Service Management Automation X (SMAX) and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed OpenText Service Management Automation X (SMAX) vs. Serviceaide ChangeGear Report (Updated: May 2024).
Download the complete report
771,170 professionals have used our research since 2012.
Featured Review
Ioannis Panagiotou
A tool that offers ESM or ITSM functionalities along with great integration capabilities
The main benefit of the tool, from my point of view, which I think the customers can see, is the integration capabilities of the products that fall... Read more →
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This is a cordless application that can be used throughout any organization.""The most valuable features of Micro Focus Service Management Automation X (SMAX) are that it is user-friendly, easy to configure, and adaptable.""It offers a range of tools for sales and configuration. It's like a business process improvement platform, suitable for various lines of business operations.""The tool is very easy to use."

More OpenText Service Management Automation X (SMAX) Pros →

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"The initial setup of Micro Focus Service Management Automation X (SMAX) is complicated, but once it is set up the configuration is straightforward to adapt to the users' or customers' needs.""The solution lacks sufficient documentation.""The contract management feature can be improved.""The product's connectivity with third-party products is an area of concern where improvements are required."

More OpenText Service Management Automation X (SMAX) Cons →

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Pricing and Cost Advice
  • "The cost of the license for SMAX varies depending on the configuration, including the number of seats for users and the customer's specific requirements. It's not a fixed cost and can vary."

    • More OpenText Service Management Automation X (SMAX) Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Micro Focus Service Management Automation X (...
    Top Answer:The tool is very easy to use.
    Read all 4 answers   →
    What is your primary use case for Micro Focus Service Management Automati...
    Top Answer:In my company, our customers need OpenText Service Management Automation X (SMAX) for service management, which may either be for ESM or ITSM.
    Read all 4 answers   →
    What advice do you have for others considering Micro Focus Service Manage...
    Top Answer:The product is difficult to maintain, especially when moving from the previous version to the latest version. I suggest that OpenText needs a person with very good experience to take care of the… more »
    Read all 4 answers   →
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    Earn 20 points

    Ranking
    16th
    out of 49 in IT Service Management (ITSM)
    Views
    972
    Comparisons
    335
    Reviews
    2
    Average Words per Review
    467
    Rating
    8.5
    30th
    out of 49 in IT Service Management (ITSM)
    Views
    203
    Comparisons
    143
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    OpenText Service Manager, Micro Focus Service Management Automation X (SMAX)
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    OpenText
    Serviceaide
    Interactive Demo
    OpenText
    Watch a demo
    Serviceaide
    Demo Not Available
    Overview

    OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.

    OpenText SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.

    SMAX has a flexible and transparent pricing model that lets you change license allocations or add capabilities without costly surprises. Pricing starts at $79 per agent per month for a full range of processes and features that include a service portal, mobile app, AI, analytics, federated CMDB, ITSM, ESM, discovery, and orchestration. Visit the OpenText ITSM SaaS pricing page for details.

    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    Sample Customers
    Zurich Airport, Envirosuite, Norsk Helsenett, Achmea, University of Milan, World Vision, Petroleum Development Oman, Court of Justice of the Federal District and Territories (TJDFT).
    Oakwood Systems Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm11%
    Manufacturing Company9%
    Government9%
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    Company Size
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise12%
    Large Enterprise64%
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    Buyer's Guide
    OpenText Service Management Automation X (SMAX) vs. Serviceaide ChangeGear
    May 2024
    Free Report: OpenText Service Management Automation X (SMAX) vs. Serviceaide ChangeGear
    Find out what your peers are saying about OpenText Service Management Automation X (SMAX) vs. Serviceaide ChangeGear and other solutions. Updated: May 2024.
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    771,170 professionals have used our research since 2012.

    OpenText Service Management Automation X (SMAX) is ranked 16th in IT Service Management (ITSM) with 4 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). OpenText Service Management Automation X (SMAX) is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of OpenText Service Management Automation X (SMAX) writes "Offers a range of tools for sales and configuration that can be used in banks and telecom companies". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". OpenText Service Management Automation X (SMAX) is most compared with JIRA Service Management, ManageEngine ServiceDesk Plus, Ivanti Neurons for ITSM and Clarity SM, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk. See our OpenText Service Management Automation X (SMAX) vs. Serviceaide ChangeGear report.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.