OpenText Real User Monitoring vs Prometheus Group comparison

OpenText Real User Monitoring

Read 34 Prometheus Group reviews

5,321 Views
5,268 Comparison Views

100% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 8, 2025

OpenText Real User Monitoring and Prometheus Group compete in enterprise monitoring solutions. Prometheus Group appears to have the upper hand due to its superior deployment flexibility and customer support, which leads to higher client satisfaction for complex implementations.

Features: OpenText Real User Monitoring provides deep insights into application performance and user interaction, real-time monitoring features, and detailed analytics capabilities. Prometheus Group excels in asset management, predictive maintenance, and flexibility, appealing to industries focused on operational efficiency.

Room for Improvement: OpenText could enhance its deployment flexibility, improve customer support for complex setups, and optimize integration capabilities. Prometheus Group might focus on refining user interface usability, expanding real-time data analysis features, and reducing the initial setup complexity.

Ease of Deployment and Customer Service: OpenText Real User Monitoring offers straightforward deployment backed by responsive customer service, facilitating smooth integration. Prometheus Group features adaptable deployment models that accommodate diverse infrastructures with proactive customer service for complicated installation projects.

Pricing and ROI: OpenText Real User Monitoring involves competitive setup costs, delivering strong long-term ROI through optimized application performance. Prometheus Group requires a higher initial investment but offers substantial ROI via enhanced operational efficiencies and reduced downtime, appealing to large-scale operations.

To learn more, read our detailed OpenText Real User Monitoring vs. Prometheus Group Report (Updated: July 2025).

OpenText Real User Monitoring vs. Prometheus Group

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Prometheus Group is 2.9%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is application performance monitoring."

"It is a good product."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"With the solution, you can easily access any issues in your infrastructure."

"It offers near-real-time analytics, which is helpful."

"The reporting feature is good for us."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

More OpenText Real User Monitoring pros

"The most valuable feature is that we can receive information in different formats."

"The product is easy to maintain."

"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."

"Prometheus is a great solution for monitoring."

"It has lots of APIs and libraries to integrate with any kind of language."

"The scalability of Prometheus is very good."

"It is an efficient solution."

"Prometheus is a scalable and flexible tool that I can deploy on any cloud platform."

More Prometheus Group pros

Cons

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The product needs more R&D to make it easier and more compatible with other software."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"This technology is considered to be older."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"We would like to see support for non-Windows environments."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."

"Setting up the rules in Prometheus can be confusing, making it an area where improvements are required."

"There is a tool called Prometheus Exporter that doesn't work well."

"There isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues."

"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."

"Improvements could be made to the user interface."

"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."

"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."

More Prometheus Group cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The product is expensive compared to Datadog."

"The product is free."

"My company uses the open-source version of the product."

"It is an open-source tool."

"The solution is free of cost."

"Prometheus is available as an open-source product."

"Prometheus is an open-source solution."

"Prometheus is an open-source tool."

More Prometheus Group pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

10%

Manufacturing Company

10%

Performing Arts

Energy/Utilities Company

Financial Services Firm

23%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

OpenText SiteScope vs OpenText Real User Monitoring

Comparisons

Compared 30% of the time

New Relic vs OpenText Real User Monitoring

Compared 21% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 16% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 16% of the time

Datadog vs OpenText Real User Monitoring

Compared 16% of the time

More OpenText Real User Monitoring Competitors

Zabbix vs Prometheus Group

Compared 12% of the time

Azure Monitor vs Prometheus Group

Compared 9% of the time

Dynatrace vs Prometheus Group

Compared 8% of the time

Apache SkyWalking vs Prometheus Group

Compared 7% of the time

Sentry vs Prometheus Group

Compared 7% of the time

More Prometheus Group Competitors

Product Reports

OpenText Real User Monitoring

August 2025

Download OpenText Real User Monitoring product report

Download Prometheus Group product report

August 2025

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Information Not Available