OpenText Real User Monitoring vs Prometheus Group comparison

OpenText Real User Monitoring

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Executive SummaryUpdated on Mar 3, 2025

OpenText Real User Monitoring and Prometheus Group compete in IT performance monitoring. OpenText offers comprehensive features, while Prometheus Group leads in scalability and operational efficiency, making it a valuable choice with advanced capabilities.

Features: OpenText Real User Monitoring offers detailed user behavior analysis, real-time monitoring for performance insights, and a focus on end-user experience. Prometheus Group includes extensive data analytics, reporting capabilities enhancing decision-making, and a focus on data-driven performance management.

Room for Improvement: OpenText could improve by enhancing scalability, integrating more advanced analytics, and offering greater deployment flexibility. Prometheus Group can work on providing more user-friendly interfaces, implementing cost-effective solutions, and improving basic monitoring features for simpler environments.

Ease of Deployment and Customer Service: OpenText Real User Monitoring supports straightforward deployment with comprehensive support for smooth integration. Prometheus Group has an efficient deployment model with scalability and adaptability to various infrastructures, highlighting flexibility over guided processes.

Pricing and ROI: OpenText offers competitive pricing with significant ROI through enhanced performance and reduced downtime. Prometheus Group may have higher initial costs, but it leverages advanced analytics for optimized resource allocation, offering long-term operational benefits and value.

To learn more, read our detailed OpenText Real User Monitoring vs. Prometheus Group Report (Updated: April 2025).

OpenText Real User Monitoring vs. Prometheus Group

April 2025

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Helped 851,471 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Prometheus Group is 3.3%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"Very easy to implement."

"It is a good product."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"It offers near-real-time analytics, which is helpful."

"With the solution, you can easily access any issues in your infrastructure."

"Real User Monitor has improved our productivity."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

More OpenText Real User Monitoring pros

"Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."

"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."

"The solution helps us to scale our products and services, and it helps me by gathering those metrics."

"It is an efficient solution."

"The most valuable feature of Prometheus is its ability to collect metrics."

"The most valuable feature of Prometheus is the ease of pulling the metrics."

"The solution offers an easy way to install and scratch values."

"The best thing about Prometheus is its integration."

More Prometheus Group pros

Cons

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"This technology is considered to be older."

"The solution's technical support presents a lot of issues with too many delays."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."

"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."

"There is a tool called Prometheus Exporter that doesn't work well."

"The query language in Prometheus is an area of concern where improvements are required."

"The setup process could be more straightforward."

"The DSL could be improved."

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."

"The scalability must be improved."

More Prometheus Group cons

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

"The solution is open source."

"The product is expensive compared to Datadog."

"We have the open-source version, so we don't pay for it."

"The solution is free of cost."

"The tool is open-sourced."

"The product is free."

"The solution is not expensive."

"The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."

More Prometheus Group pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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851,471 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

29%

Government

10%

Energy/Utilities Company

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

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Product Reports

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Download Prometheus Group product report

May 2025

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Information Not Available