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OpenText Content Management vs WalkMe comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Content Management
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
Enterprise Content Management (2nd), Content Collaboration Platforms (12th)
WalkMe
Average Rating
9.0
Number of Reviews
10
Ranking in other categories
Digital Adoption Platforms (2nd)
 

Mindshare comparison

OpenText Content Management and WalkMe aren’t in the same category and serve different purposes. OpenText Content Management is designed for Enterprise Content Management and holds a mindshare of 10.0%, down 11.1% compared to last year.
WalkMe, on the other hand, focuses on Digital Adoption Platforms, holds 31.0% mindshare, down 41.7% since last year.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Content Management10.0%
SharePoint15.0%
OpenText Documentum Content Management10.2%
Other64.8%
Enterprise Content Management
Digital Adoption Platforms Market Share Distribution
ProductMarket Share (%)
WalkMe31.0%
Oracle Guided Learning26.9%
Whatfix17.5%
Other24.599999999999994%
Digital Adoption Platforms
 

Featured Reviews

Alejandro Stromer - PeerSpot reviewer
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.
it_user271896 - PeerSpot reviewer
Considering the depth of features, it's deceptively simple with an intuitive, straightforward interface. However, it could be improved with an automation process for checking my own work.
Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe. I've never had to wait more than an hour before getting a response to a question. I've had some dumb questions and they've always been helpful, courteous, patient, and knowledgeable. I've been really impressed by their willingness to hop on and do some work on their end to solve even the smallest issue I might be having. Technical Support: I've never had an issue that they weren't able to decipher and find a way to make it work. As is often the case in software I've tried to use functions to accomplish things they weren't originally designed to accomplish. Even in those cases the WalkMe team has been happy to jump in and help me make it work.
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Top Industries

By visitors reading reviews
Government
14%
Manufacturing Company
9%
Financial Services Firm
9%
Computer Software Company
9%
Financial Services Firm
13%
Healthcare Company
8%
Manufacturing Company
8%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...
How much does WalkMe cost to purchase?
WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...
What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?
WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...
What is a WalkMe's walkthrough option?
Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...
 

Also Known As

OpenText Content Suite Platform, OpenText Core Share
No data available
 

Overview

 

Sample Customers

ATCO Australia, MSIG Asia, Orica, Salt River Project
More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: September 2025.
871,358 professionals have used our research since 2012.