OpenText Data Protector vs Synology DSM comparison

OpenText and Synology are both solutions in the Backup and Recovery category. OpenText is ranked #21 with an average rating of 8.0, while Synology is ranked #16 with an average rating of 9.0. OpenText holds a 0.7% mindshare in BRS, compared to Synology’s 1.9% mindshare. Additionally, 80% of OpenText users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

OpenText Data Protector

Read 102 OpenText Data Protector reviews

1,596 Views
1,325 Comparison Views

80% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

2,285 Views
2,262 Comparison Views

100% willing to recommend

OpenText Data Protector

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

OpenText Data Protector and Synology DSM are data protection solutions. Synology DSM appears superior due to advanced features and positive user reviews.

Features: OpenText Data Protector offers comprehensive backup and recovery solutions, robust data protection capabilities, and integration options. Synology DSM is known for easy-to-use management tools, extensive application support, and efficient storage solutions.

Room for Improvement: OpenText Data Protector needs faster updates, better support for newer technologies, and more frequent updates. Synology DSM requires enhanced scalability, improved third-party application integration, and expanded scalability options.

Ease of Deployment and Customer Service: OpenText Data Protector's deployment is complex, requiring considerable technical expertise. Synology DSM's deployment is simpler with step-by-step guidance provided. Customer service for OpenText Data Protector receives mixed reviews, while Synology DSM provides prompt and effective support.

Pricing and ROI: OpenText Data Protector is often commended for its lower setup costs, making it attractive for budget-conscious buyers. Synology DSM, though perceived as more expensive initially, is worth the investment due to its comprehensive feature set and long-term value.

To learn more, read our detailed OpenText Data Protector vs. Synology DSM Report (Updated: July 2025).

Buyer's Guide

OpenText Data Protector vs. Synology DSM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Data Protector

Ranking in Backup and Recovery

21st

Average Rating

7.6

Reviews Sentiment

5.8

Number of Reviews

102

Ranking in other categories

No ranking in other categories

Synology DSM

Ranking in Backup and Recovery

16th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Backup and Recovery category, the mindshare of OpenText Data Protector is 0.7%, up from 0.6% compared to the previous year. The mindshare of Synology DSM is 1.9%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

Jeroen Vranckaerts

System Engineer - Server & Storage, DBA at Audi Brussels

Though a highly stable tool, it needs to be made easier to use and configure

Scalability-wise, I rate the solution a five out of ten. OpenText Data Protector is complex to configure correctly, but the areas concerning the data and compression are good. Once you get the product to work, it works, but it's much too complex to configure and troubleshoot, as it takes a lot of time and energy, making it not so efficient. Once the tool is configured in your environment, it provides good backup and compression features. In my company, we use OpenText Data Protector as a backup for our servers, and we have a team of 20 people to take care of the data backup using the tool. My company doesn't use OpenText Data Protector as a backup for our client's computers. In my company, we have scheduled the process related to backup, which makes the tool run daily around 30 to 40 times.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution allows us to be able to backup and exchange directly, to backup Microsoft exchange."

"The initial setup is straightforward if you understand Data Protector."

"This solution is quite stable because we have only three users."

"It is a traditional backup model. If you talk about file server and the official Windows database, it's a stable product."

"I like that Micro Focus keeps a separate catalog of our data."

"The initial setup was relatively easy."

"The file system backup (by far, the most used) is the most valuable feature."

"The tool's most valuable aspect is its ease of management. It was not complex. In terms of features, I can mention a couple of things. For example, if you need to restore a VM, you can do it with multiple streams in OpenText Data Protector, which is an advantage over Commvault, from what I've noticed, having worked with multiple tools. Another thing is the Oracle backups; configuring Oracle backups is much easier in OpenText Data Protector."

More OpenText Data Protector pros

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The product performs well. It is easy to use and implement."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"Synology DSM is very easy to work and operate."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

More Synology DSM pros

Cons

"The graphical interface needs to be improved."

"It can occasionally be inaccurate in its backup/recovery time estimates."

"Virtualization."

"The Micro Focus Data Protector support is not as good as Veeam Backup & Replication's support."

"It has a lot of undeveloped functions like window searching and patent searching, and within the main backup processes like VMware and Microsoft Exchange. It's completely not user-friendly, and it has no built-in antivirus software. In my opinion, Micro Focus Data Protector is not an enterprise level solution."

"It would be ideal if they could improve their level of support."

"It's very expensive compared to Veeam and other similar solutions."

"The online backups of Office 365 have room for improvement. This is now available for the Exchange Online part of Office 365, but we're still waiting for SharePoint Online, Teams, etc. We know that it's coming, but it takes time."

More OpenText Data Protector cons

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"The product's only shortcoming is pricing, as it is an expensive solution."

"The only bothersome aspect is that the device is aging."

"Users may lose their data if they don't configure the solution properly."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

"Synology DSM's user interface is not quite intuitive."

"The platform could be much more cost-effective and flexible for integrating third-party products."

More Synology DSM cons

Pricing and Cost Advice

"We have many competitors who are pricing better, and we believe that our pricing is higher."

"The license for the solution is very expensive compared to the other products in the market."

"The solution requires paying for a license."

"Avoid using many LTO drives; when using fewer drives, the price will be extremely good."

"Pricing for Micro Focus Data Protector is reasonable."

"Pricing/licensing is Data Protector's single best offering. In its most basic environment, the only license required is for whatever target device is required."

"The licensing cost was not annual. We didn't pay any license. We paid when we deployed and we didn't pay for anything after that. There were no additional fees after the initial payment."

"The licensing cost is too high."

More OpenText Data Protector pricing and cost advice

"Synology DSM is a free tool."

"The pricing varies widely, catering to a broad range of needs."

"The price of the solution is very good."

"It is quite an affordable solution."

"The solution’s pricing is neither cheap nor expensive."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"Synology DSM is a cheap solution."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

10%

Performing Arts

Financial Services Firm

Computer Software Company

14%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Data Protector?

I haven't experienced any crashes while using the solution...Stability-wise, I rate the solution a ten out of ten.

See all answers

What is your experience regarding pricing and costs for Micro Focus Data Protector?

The solution is expensive as it requires purchasing all features without the option to negotiate based on client numbers, unlike Veeam which offers flexibility in pricing.

See all answers

What needs improvement with Micro Focus Data Protector?

OpenText Data Protector is not user-friendly, especially for cloud backup. It lacks functions and facilities compared to Veeam, which offers more user-friendliness for virtual machine backups. Ther...

See all answers

What do you like most about Synology DSM?

The most valuable features of Synology DSM are its security and connectivity.

See all answers

What is your experience regarding pricing and costs for Synology DSM?

The solution’s pricing is neither cheap nor expensive.

See all answers

What needs improvement with Synology DSM?

Users may lose their data if they don't configure the solution properly.

See all answers

Comparisons

Veeam Data Platform vs OpenText Data Protector

Compared 49% of the time

Veritas NetBackup vs OpenText Data Protector

Compared 11% of the time

Commvault Cloud vs OpenText Data Protector

Compared 11% of the time

Forcepoint Data Loss Prevention vs OpenText Data Protector

Compared 7% of the time

Dell Avamar vs OpenText Data Protector

Compared 6% of the time

More OpenText Data Protector Competitors

Veeam Data Platform vs Synology DSM

Compared 13% of the time

UrBackup vs Synology DSM

Compared 9% of the time

NetApp SnapCenter vs Synology DSM

Compared 8% of the time

GoodSync For Business vs Synology DSM

Compared 7% of the time

ExaGrid Tiered Backup Storage vs Synology DSM

Compared 6% of the time

More Synology DSM Competitors

Product Reports

Buyer's Guide

OpenText Data Protector

August 2025

Download OpenText Data Protector product report

Buyer's Guide

Synology DSM

July 2025

Download Synology DSM product report

Also Known As

Micro Focus Data Protector, Data Protector, OmniBack, HPE Data Protector

Synology DiskStation Manager (DSM)

Overview

OpenText Data Protector standardizes and consolidates backups across multiple platforms. It provides secure, comprehensive backup protection for business-critical data and applications whether virtual, physical, or online in the cloud.

OpenText

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Information Not Available

Buyer's Guide

OpenText Data Protector vs. Synology DSM

July 2025

Free Report: OpenText Data Protector vs. Synology DSM

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