OpenText Business Process Monitoring vs Workspace ONE Intelligence comparison

OpenText Business Process Monitoring vs. Workspace ONE Intelligence

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Helped 861,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Workspace ONE Intelligence

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Mobile APM (5th)

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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Muhammad JunaidJawed

Sr. VDI Engineer at Afiniti.com

Helps to find devices that are lost but improvement is needed in mapping

The tool's deployment is easy. There are lots of documents and support available online. I help deploy Workspace ONE Intelligence. It's not hard to deploy since we've done it many times. We use the on-premises solution now. Basic deployment takes one day, but adding features like tunneling takes an extra day. The main challenge is network connectivity. The documentation is good and available online.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The stability has been very good over the years."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Integration is also very easy."

"I would rate Workspace ONE Intelligence nine out of ten."

"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."

Cons

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"The solution should offer better integration with other tools from a service management perspective."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."

"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."

"Windows devices management needs improvement."

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."

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Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

What needs improvement with Micro Focus Business Process Monitor?

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

What is your experience regarding pricing and costs for Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...

What needs improvement with Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool. The current features available in Workspace ONE Intelligence meet all use cases, so there isn't ...

What advice do you have for others considering Workspace ONE Intelligence?

Predictive analysis hasn't been used, as there have been no customer use cases requiring it. Workspace ONE Intelligence offers flexibility in configuration, requiring only UEM integration if data n...

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Product Reports

Application Performance Monitoring (APM) and Observability

Download OpenText Business Process Monitoring product report

OpenText Business Process Monitoring report

Application Performance Monitoring (APM) and Observability

Download Workspace ONE Intelligence product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

Apteligent, Crittercism

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Get insights, guidelines, and preferred outcomes that will help you deliver the best possible mobile experience for your customers and help make your mobile business successful like never before.

When milliseconds can cost you millions, Apteligent reveals operational and usage trends, uncovers issues, and analyzes behaviors. This allows you to continuously improve apps, keep users happy, and put your mobile business at the top of its game.

Omnissa

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego

OpenText Business Process Monitoring vs. Workspace ONE Intelligence