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OpenText AI Operations Management vs Sumo Logic Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.
Sentiment score
7.0
Sumo Logic Observability improved operational efficiency, reduced downtime, and provided better issue resolution, visibility, stability, and proactive IT management.
 

Customer Service

Sentiment score
5.1
OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.
Sentiment score
7.8
Sumo Logic Observability's customer service is highly rated, with quick responses and helpful support, particularly for advanced and OpenTelemetry issues.
OpenText goes out to bring the right people to answer any inquiries I have.
Data Platforms Manager at a media company with 5,001-10,000 employees
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
Product Line Manager at a tech consulting company with 11-50 employees
 

Scalability Issues

Sentiment score
7.4
OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.
Sentiment score
7.3
Sumo Logic Observability scales efficiently for diverse users, handling peak records with ease, supported by Fluent Bit and OpenTelemetry.
The stability and scalability depend on architectural considerations and the company's specific situation.
Product Line Manager at a tech consulting company with 11-50 employees
 

Stability Issues

Sentiment score
6.9
OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.
Sentiment score
8.8
Sumo Logic Observability is highly reliable, with users experiencing no issues and rating its reliability a perfect ten for enterprises.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
Product Line Manager at a tech consulting company with 11-50 employees
 

Room For Improvement

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.
The system requires efficiency improvements in data usage, cost management, enrichment, search interface, query speed, and pre-built dashboards.
You need to see the big picture and understand what the customer's pain points are to find the right tuning.
Product Line Manager at a tech consulting company with 11-50 employees
Splunk is more business-friendly due to its prettier interface.
Data Platforms Manager at a media company with 5,001-10,000 employees
 

Setup Cost

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.
<p>Sumo Logic Observability provides flexible, competitive pricing for enterprises, but additional costs may apply for advanced features and high data volumes.</p>
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Data Platforms Manager at a media company with 5,001-10,000 employees
 

Valuable Features

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.
Sumo Logic Observability offers real-time alerting, apps, team collaboration, easy integration, and a flexible query language, boosting incident resolution.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Data Platforms Manager at a media company with 5,001-10,000 employees
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
Product Line Manager at a tech consulting company with 11-50 employees
 

Categories and Ranking

OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
20th
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
49
Ranking in other categories
Event Monitoring (6th), IT Operations Analytics (7th)
Sumo Logic Observability
Ranking in Cloud Monitoring Software
21st
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Application Performance Monitoring (APM) and Observability (25th), AIOps (14th)
 

Mindshare comparison

As of February 2026, in the Cloud Monitoring Software category, the mindshare of OpenText AI Operations Management is 1.0%, up from 0.3% compared to the previous year. The mindshare of Sumo Logic Observability is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
OpenText AI Operations Management1.0%
Sumo Logic Observability0.6%
Other98.4%
Cloud Monitoring Software
 

Featured Reviews

reviewer2060121 - PeerSpot reviewer
Product Line Manager at a tech consulting company with 11-50 employees
Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.
Shamshir Nangla - PeerSpot reviewer
Site Reliability Engineer at LHV Bank
Getting up and running is easy, even for a newbie but management of searches definitely needs improvement
Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
10%
Performing Arts
8%
Outsourcing Company
6%
Computer Software Company
11%
Financial Services Firm
10%
Transportation Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise35
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI...
What is your primary use case for Micro Focus Operations Bridge?
I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
 

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
No data available
 

Overview

 

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra
Information Not Available
Find out what your peers are saying about OpenText AI Operations Management vs. Sumo Logic Observability and other solutions. Updated: December 2025.
881,757 professionals have used our research since 2012.