NinjaOne vs Serviceaide ChangeGear comparison

NinjaOne and Serviceaide are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #8 with an average rating of 8.3, while Serviceaide is ranked #30. NinjaOne holds a 1.9% mindshare in ISM, compared to Serviceaide’s 1.1% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

NinjaOne

Read 24 NinjaOne reviews

8,571 Views
1,114 Comparison Views

95% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

1,041 Views
677 Comparison Views

85% willing to recommend

NinjaOne

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and NinjaOne are two competing products in IT service management. NinjaOne holds an edge due to its comprehensive features and adaptability across various IT environments.

Features: Serviceaide ChangeGear offers robust change management, automation capabilities, and streamline deployment processes. NinjaOne includes extensive remote monitoring, thorough management tools, and significant adaptability for different IT environments.

Room for Improvement: Serviceaide ChangeGear could enhance its remote monitoring tools, broaden device management capabilities, and increase feature breadth for versatility. NinjaOne can improve out-of-the-box configuration, third-party application updates, and provide a more detailed UI for customization.

Ease of Deployment and Customer Service: ChangeGear provides streamlined deployment with responsive support teams for quick setup. NinjaOne offers flexible deployment options and extensive customer service support, ensuring a smooth transition and effective problem resolution, making it more adaptable for a variety of business requirements.

Pricing and ROI: Serviceaide ChangeGear is attractive for budget-conscious businesses with its lower initial cost, delivering solid ROI through efficient tools. NinjaOne, though requiring a higher initial investment, justifies its price with enhanced IT management capabilities and superior ROI due to its comprehensive feature set and overall performance.

To learn more, read our detailed NinjaOne vs. Serviceaide ChangeGear Report (Updated: March 2026).

Buyer's Guide

NinjaOne vs. Serviceaide ChangeGear

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Help Desk Software

9th

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (21st), Server Monitoring (5th), Remote Access (10th), Vulnerability Management (26th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), MSP Backup (1st), Unified Endpoint Management (UEM) (7th)

Serviceaide ChangeGear

Ranking in Help Desk Software

32nd

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 1.9%, down from 3.4% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.9%
Serviceaide ChangeGear	1.1%
Other	97.0%

IT Service Management (ITSM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature we have found currently is probably patch management."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The tool's most valuable feature is third-party application updates."

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"Since NinjaOne was implemented, I would say it represents a huge positive change."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

More NinjaOne pros

"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."

"It’s provided self-service and automation, notifications, and reporting, and it’s good on a day-to-day and macro perspective."

"The solution is a highly mature product, and because of this, it can stand up to any other product on the market."

"It's quite a complete entry into the SaaS ITSM market with a reasonable price point."

"Improved the effectiveness of my Service Desk Team and improved the SLA timing."

"Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems."

"The ability to add Additional Information Screens on the fly."

"This is really easy solution to scale up and get get going to add new catalog items."

More Serviceaide ChangeGear pros

Cons

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"Lacks sufficient integrations with other PSAs."

"The NinjaOne distribution server is highly dependent on an active directory."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The solution could improve by optimizing the internet connection being used."

"NinjaOne's pricing and user interface needs improvement."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

More NinjaOne cons

"We had a lot of issues with non-Windows servers during implementation."

"Their service management application needs a lot of work."

"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."

"Few probes need improvement in their function and the way they get deployed for monitoring."

"Flexibility to customize."

"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."

"It loses points because it’s not GUI enough, too code-y."

"We have been seeing a little bit of latency here and there, but we haven't been able to identify it."

More Serviceaide ChangeGear cons

Pricing and Cost Advice

"We got a pretty good deal. It was fairly affordable."

"Its pricing is great."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaRMM uses a subscription model."

"The pricing is reasonable and cheaper than ConnectWise."

"The product's pricing depends on the number of PCs or devices."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

More NinjaOne pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Outsourcing Company

11%

Energy/Utilities Company

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...

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Product Reports

Buyer's Guide

NinjaOne

March 2026

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Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Serviceaide ChangeGear product report

Also Known As

No data available

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

Status Pros, Mitchell and Company

Oakwood Systems Group

Buyer's Guide

NinjaOne vs. Serviceaide ChangeGear

March 2026

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