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NinjaOne vs Observer Apex comparison

NinjaOne and Viavi Solutions are both solutions in the Network Monitoring Software category. NinjaOne is ranked #32 with an average rating of 7.7, while Viavi Solutions is ranked #107. NinjaOne holds a 0.4% mindshare in NMS, compared to Viavi Solutions’s 0.1% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution.
NinjaOne
Read 18 NinjaOne reviews
  • 6,537 Views
  • 588 Comparison Views
94% willing to recommend
Observer Apex
Read 1 Observer Apex review
  • 222 Views
  • 200 Comparison Views
0% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between NinjaOne and Observer Apex based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Auvik, SolarWinds and others in Network Monitoring Software.

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To learn more, read our detailed Network Monitoring Software Report (Updated: July 2025).
Buyer's Guide
Network Monitoring Software
July 2025
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Helped 864,574 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in Network Monitoring Software
32nd
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)
Observer Apex
Ranking in Network Monitoring Software
107th
Average Rating
0.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of NinjaOne is 0.4%, up from 0.3% compared to the previous year. The mindshare of Observer Apex is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
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Jeroen-Dubbelman - PeerSpot reviewer
Has good network visibility
The primary use case is for monitoring and troubleshooting. We also use it for security.   The correlation of data in Apex helps to get full visibility of the entire enterprise. Apex is where we get the end-user experience score from one to ten. Network visibility is the most valuable feature.…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The customer support at NinjaOne is excellent, rated ten out of ten."
"NinjaOne's best feature is its monitoring."
"The software's automation tools have solved critical deployment problems for small businesses."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The most important aspect of this tool is the security it provides our company."
More NinjaOne pros
"Network visibility is the most valuable feature."
 

Cons

"Lacks sufficient integrations with other PSAs."
"The graphical user interface could be improved."
"The ticketing system in NinjaOne is not the best."
"The network monitoring needs to be improved."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I want NinjaOne to improve the reports."
More NinjaOne cons
"The pricing and AI can be improved."
 

Pricing and Cost Advice

"The product's pricing depends on the number of PCs or devices."
"Its pricing is great."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"NinjaRMM uses a subscription model."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
More NinjaOne pricing and cost advice
"It's expensive."
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864,574 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
8%
Retailer
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
See all answers
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
See all answers
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
See all answers
What do you like most about Observer Apex?
Network visibility is the most valuable feature.
See all answers
What is your experience regarding pricing and costs for Observer Apex?
It's expensive.
See all answers
What needs improvement with Observer Apex?
The pricing and AI can be improved.
See all answers
 

Comparisons

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N-able N-central vs NinjaOne
Compared 7% of the time
Datto Remote Monitoring and Management vs NinjaOne Logo
Datto Remote Monitoring and Management vs NinjaOne
Compared 7% of the time
Atera vs NinjaOne Logo
Atera vs NinjaOne
Compared 7% of the time
Microsoft Intune vs NinjaOne Logo
Microsoft Intune vs NinjaOne
Compared 6% of the time
More NinjaOne Competitors
No data available
 

Product Reports

Buyer's Guide
NinjaOne
July 2025
NinjaOne reportDownload NinjaOne product report
Buyer's Guide
Network Monitoring Software
July 2025
Observer Apex reportDownload Observer Apex product report
 

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Observer Apex offers a smart, search-based launch page that intelligently interprets users’ inputs, guiding them to one of three pre-engineered workflows to solve most IT service issues in less than three steps.

Viavi Solutions
 

Sample Customers

Status Pros, Mitchell and Company
Capita
Buyer's Guide
Network Monitoring Software
July 2025
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.