Nimble CRM vs Zoho CRM comparison

Nimble and Zoho are both solutions in the CRM category. Nimble is ranked #51, while Zoho is ranked #5 with an average rating of 8.0. Nimble holds a 0.4% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 100% of Nimble users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Nimble CRM

Read 3 Nimble CRM reviews

198 Views
75 Comparison Views

100% willing to recommend

Zoho CRM

Read 53 Zoho CRM reviews

1,877 Views
883 Comparison Views

88% willing to recommend

Nimble CRM

Zoho CRM

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Executive SummaryUpdated on Apr 1, 2025

Zoho CRM and Nimble CRM are competing solutions in the customer relationship management market. Based on comparative insights, Zoho CRM has an edge in pricing and support, while Nimble CRM scores higher on features.

Features: Zoho CRM includes a wide range of customization options, robust automation, and seamless third-party integrations. Nimble CRM stands out with intuitive contact management, strong social media integration, and effective communication tools.

Ease of Deployment and Customer Service: Nimble CRM offers a streamlined deployment process and strong customer service that eases onboarding. Zoho CRM provides extensive support but involves a more detailed implementation due to broader customization.

Pricing and ROI: Zoho CRM is competitive with flexible pricing enhancing cost-efficiency. Nimble CRM's higher pricing is justified by its feature set and ease of implementation, offering substantial ROI.

To learn more, read our detailed Nimble CRM vs. Zoho CRM Report (Updated: June 2025).

Buyer's Guide

Nimble CRM vs. Zoho CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nimble CRM

Ranking in CRM

51st

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Social CRM (16th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (5th), Sales Force Automation (4th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Nimble CRM is 0.4%, up from 0.3% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hakan Genel

Disaster Recovery Specialist at Metropolitan State University of Denver

An easy-to-use, simple and stable CRM solution

The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to configure and easy to create a data source or replicate it to another one."

"It is a fast and reliable solution."

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

"The whole forecasting and pipeline management is very good."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"What I appreciate about Zoho CRM is the customization."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"The solution is always stable."

"There are many features that capture customer data."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

More Zoho CRM pros

Cons

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"The product has a security flaw."

"The solution should improve its replication groups' verification confirmation."

"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."

"This solution needs a more user-friendly interface."

"The reporting for developers should be improved."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

"The support is not quite good."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

More Zoho CRM cons

Pricing and Cost Advice

"The pricing is moderate."

"The solution is cost-effective."

"It is around $1000 a month."

"Zoho CRM has a subscription-based license, which is not too expensive."

"There is an annual license."

"We consider it a good value and found it to be cost-effective."

"There is a license required for this solution."

"The licensing is the subscription, where we pay $50 per month per user."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

49%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

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What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

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Comparisons

No data available

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Compared 52% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 6% of the time

Bitrix24 vs Zoho CRM

Compared 6% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

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Product Reports

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CRM

June 2025

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Zoho CRM

June 2025

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Overview

Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.

Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.

What are the key features of Nimble CRM?

Contact Management: Centralized database for managing contacts, integrating directly with email systems.
Social Listening: Seamless integration with social media platforms to monitor and engage with customer activities.
Pipeline Management: Visual sales pipeline to track deal progress from lead generation to closing.
Task Management: Tools to organize and prioritize tasks, ensuring timely follow-up and efficiency.
Email Tracking: Insightful email tracking features to monitor open rates and engagement levels.

What benefits to look for in reviews?

Enhanced Productivity: Reduction in time spent searching for contact details and tracking communications.
Improved Customer Engagement: Better insights into customer interactions lead to more personalized communication.
Sales Growth: Streamlined processes and efficient task management contribute to increased sales conversions.
Data-Driven Decisions: Advanced reporting tools enable more informed business strategies.

Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.

Nimble

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Nimble CRM vs. Zoho CRM

June 2025

Free Report: Nimble CRM vs. Zoho CRM

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