Nimble CRM vs Zoho CRM comparison

Nimble and Zoho are both solutions in the CRM category. Nimble is ranked #37 with an average rating of 8.0, while Zoho is ranked #5 with an average rating of 8.3. Nimble holds a 0.3% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 100% of Nimble users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Nimble CRM

Read 3 Nimble CRM reviews

161 Views
85 Comparison Views

100% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,372 Views
1,178 Comparison Views

88% willing to recommend

Nimble CRM

Zoho CRM

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Executive SummaryUpdated on Apr 1, 2025

Zoho CRM and Nimble CRM are competing solutions in the customer relationship management market. Based on comparative insights, Zoho CRM has an edge in pricing and support, while Nimble CRM scores higher on features.

Features: Zoho CRM includes a wide range of customization options, robust automation, and seamless third-party integrations. Nimble CRM stands out with intuitive contact management, strong social media integration, and effective communication tools.

Ease of Deployment and Customer Service: Nimble CRM offers a streamlined deployment process and strong customer service that eases onboarding. Zoho CRM provides extensive support but involves a more detailed implementation due to broader customization.

Pricing and ROI: Zoho CRM is competitive with flexible pricing enhancing cost-efficiency. Nimble CRM's higher pricing is justified by its feature set and ease of implementation, offering substantial ROI.

To learn more, read our detailed Nimble CRM vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

Nimble CRM vs. Zoho CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nimble CRM

Ranking in CRM

37th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Social CRM (7th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Nimble CRM is 0.3%, up from 0.2% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hakan Genel

Disaster Recovery Specialist at Metropolitan State University of Denver

An easy-to-use, simple and stable CRM solution

The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

"It's easy to configure and easy to create a data source or replicate it to another one."

"It is a fast and reliable solution."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."

"The initial setup is pretty fast."

"The product is customizable."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

More Zoho CRM pros

Cons

"The solution should improve its replication groups' verification confirmation."

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"The product has a security flaw."

"Certain functions have occasional performance issues."

"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"The support response time for this solution could be improved."

"The mobile application is a little complicated and could be simplified."

"The analytics and AI suggestion features need improvement."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

More Zoho CRM cons

Pricing and Cost Advice

"The pricing is moderate."

"The solution is cost-effective."

"The solution has standard pricing plans."

"Zoho CRM has a subscription-based license, which is not too expensive."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"The basic plan has changed from $15 to $25 or $30."

"Zoho CRM is an expensive tool."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

74%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Nimble?

It is a fast and reliable solution.

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What is your experience regarding pricing and costs for Nimble?

The solution is cost-effective.

See all answers

What needs improvement with Nimble?

The product has a security flaw. The security vulnerabilities of the product should be improved.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

No data available

SAP CRM vs Zoho CRM

Compared 52% of the time

Odoo vs Zoho CRM

Compared 9% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

CRM

May 2025

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Buyer's Guide

Zoho CRM

April 2025

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Overview

Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.

Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.

What are the key features of Nimble CRM?

Contact Management: Centralized database for managing contacts, integrating directly with email systems.
Social Listening: Seamless integration with social media platforms to monitor and engage with customer activities.
Pipeline Management: Visual sales pipeline to track deal progress from lead generation to closing.
Task Management: Tools to organize and prioritize tasks, ensuring timely follow-up and efficiency.
Email Tracking: Insightful email tracking features to monitor open rates and engagement levels.

What benefits to look for in reviews?

Enhanced Productivity: Reduction in time spent searching for contact details and tracking communications.
Improved Customer Engagement: Better insights into customer interactions lead to more personalized communication.
Sales Growth: Streamlined processes and efficient task management contribute to increased sales conversions.
Data-Driven Decisions: Advanced reporting tools enable more informed business strategies.

Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.

Nimble

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Nimble CRM vs. Zoho CRM

April 2025

Free Report: Nimble CRM vs. Zoho CRM

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