

Find out in this report how the two IT Governance solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Since we were using the free tier, it was giving us very good savings on resources and time.
I have saved time from sharing screens, taking screenshots, and creating presentations, which is now streamlined to just pushing projects to ngrok for access, saving me about eight to ten hours a month.
As for time, I saved at least seven or eight hours that I would have spent trying to find a solution to the API gateway connectivity issue I faced.
It relates to the effectiveness of employees and the time taken to complete tasks manually versus using the RSA system.
we were able to get our solution
The customer support was really amazing, as they have always been proactive in responding to our queries or issues related to access.
The customer support was pretty helpful for them.
They are responsive and perform well in technical support.
The response time from RSA Archer's support team is not an issue; usually, there's no problem getting a timely response, but there could be more knowledgeable agents available.
ngrok is highly scalable, allowing multiple servers or URLs created within the same account, facilitating smooth collaboration among multiple teams and developers.
The product is scalable and stands out for me as a 10.
Ngrok is also scalable.
Scalability depends on the number of servers, including web and service servers.
The level of scalability depends on customization and how skillful our customization team is.
ngrok is very stable, as we have not faced issues while running multiple servers and APIs.
ngrok has been stable for the amount of time I have used it.
ngrok has been stable since I started using it, although there are some restrictions due to the free tier.
Performance issues arise mainly since it is not a core service for most organizations, so the resources provided are fewer.
The tool has stability, and it allows me to automate whatever process I have.
Making persistent tunnels and reserved URLs more flexible in the lower plans would change my workflow by reducing repeated setup and making webhook testing and demos faster.
In terms of features, ngrok is very feature-rich and reliable.
Many people prefer an open source alternative such as a local tool over ngrok.
While the AI features are emerging and the cost is comparatively low, it's not yet up to the market standard.
A remaining area for improvement is integration. There should be built-in integration mechanisms, for example, for organizations switching from platforms like ServiceNow to Archer, instead of custom integrations for each client.
It would be helpful if RSA Archer had the capability for two-way integration because, in any information technology area, having the ability to provide feedback is beneficial.
The pricing is quite good, especially for the features it provides.
I mainly used the free version for my personal and company needs as the main user, so I did not have to pay for anything.
However, it could be cheaper in India.
after comparing it with other products in the market, I would rate it around six or seven out of ten, as the price is relative.
There is a specific feature for request replay that makes it very useful for debugging and testing whenever a request has been hit with ngrok.
ngrok has positively impacted my organization for development and testing purposes, making it very easy for my teammate to check a website or my local machine code for review.
It works as a web inspector and is very useful for debugging webhooks and APIs.
In the banking sector, Archer has been used to automate processes such as business continuity management, transitioning from manual processes to automated systems.
This allows us to show end users and management where the issues lie and effectively demonstrate accountability and visibility in compliance.
The tool has stability, and it allows me to automate whatever process I have.
| Product | Mindshare (%) |
|---|---|
| RSA Archer | 21.0% |
| ngrok | 1.0% |
| Other | 78.0% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 15 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 25 |
ngrok is a powerful tool that allows developers to expose local servers to the internet securely, facilitating easy and secure development and testing of web hooks and APIs.
Utilized primarily by developers, ngrok streamlines the process of connecting local environments to the internet, enhancing testing, demos, and collaboration. Its ability to generate secure tunnels with minimal setup makes it a go-to choice for seamless integration and real-time development workflows.
What are ngrok's most important features?In industries like software development, finance, and telecommunications, ngrok is implemented to streamline the testing of APIs, as well as secure remote presentations and demos. Its adoption ensures seamless real-time testing and collaboration, fostering innovation while maintaining security standards.
RSA Archer provides robust risk management, compliance, and vendor management with intuitive features for customizable and streamlined governance tasks.
RSA Archer delivers integrated solutions supporting risk management and compliance tasks. Its adaptive interface and customizable options enhance workflows, making it valuable for organizations requiring automation, advanced workflows, and easy integration capabilities. While offering flexibility and configuration power, users note potential enhancements for integration, reporting, and interface updates.
What are the key features of RSA Archer?In the finance, public, and IT sectors, RSA Archer is utilized for managing risk and compliance. Organizations leverage its capabilities for third-party risk, policy management, and security assessments, providing tailored solutions for regulatory compliance and operational risk management. Integration with platforms like ServiceNow enhances its utility within enterprise environments.
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