Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.6
Number of Reviews
152
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (3rd)
Pepperdata
Ranking in Application Performance Monitoring (APM) and Observability
103rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.2%, down from 9.9% compared to the previous year. The mindshare of Pepperdata is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
Unique Categories:
Network Monitoring Software
3.0%
IT Infrastructure Monitoring
5.3%
No other categories found
 

Featured Reviews

Shuaib Gill - PeerSpot reviewer
Oct 10, 2022
reliable with good monitoring and the capability to expand
One of the metrics is total time. I would like to see the true response time of a particular call. It might say top five slowest calls. However, I don't know how they're calculating it. Maybe if they could have documentation for how those things are calculated, that would be a lot easier. If they say the top five slowest methods and the slowest one is three seconds, yet we know that there's a process that's taking ten seconds, it can be kind of confusing. If they could add in their help files, how these columns are calculated, that would make it more transparent. They need to clarify: What does it mean, total time? And how do they calculate the total time? How do they calculate average time? How do they calculate the top five slowest? What is it actually pulling? I would like to see them introduce integration with LoadRunner; that's a bit easier.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The pricing is fine."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"It would be nice if we could buy it annually instead of monthly."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
32%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic?
It allows the restriction of privileges and control of users.
What needs improvement with New Relic?
The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
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Earn 20 points
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Cloudera, Hortonworks, IBM, MapR
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: June 2024.
793,295 professionals have used our research since 2012.