

OpenText Enterprise Security Manager and Netsurion are strong competitors in the Security Information and Event Management (SIEM) market. OpenText appears to have the advantage due to its strong reputation for versatility and integration capabilities, while Netsurion stands out with its focus on managed threat protection and ease of use.
Features: OpenText ESM supports versatile vendor integration, has a robust alert and case tracking system, and excels in scalability and adaptability for log collection and customization. Netsurion provides managed threat protection integration with the MITRE ATT&CK framework and is recognized for its 24/7 security operations center monitoring and user-friendly interface for threat detection and response.
Room for Improvement: OpenText ESM users highlight the need for improved reporting, better vendor log support, and richer documentation. There's also a call for reduced integration complexity and a less steep learning curve. Netsurion can improve real-time alerting and communication methods with the security operations center, enhance intuitive search functionalities and web portal access for threat data, and optimize agent and server resource requirements.
Ease of Deployment and Customer Service: OpenText ESM supports varied deployment models but faces criticism for its complex installation and integration processes. Customer service reviews are mixed, indicating room for improvement in issue resolution speed. Netsurion provides flexible deployment options for hybrid and on-premises models, offers good value through its managed service aspect, though its proactive communication and response times in customer support could be enhanced.
Pricing and ROI: OpenText ESM is perceived as expensive with a complex licensing model, deemed a valuable investment for its capabilities but challenging due to high capital expenditure and unclear ROI. Netsurion is seen as reasonably priced for its value and managed services, providing dedicated support and offering a competitive ROI against niche solutions despite its higher cost.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
It lacks some capabilities compared to other tools available in the market.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
The ability to interpret data is highly valued.
| Product | Market Share (%) |
|---|---|
| OpenText Enterprise Security Manager | 1.6% |
| Netsurion | 0.6% |
| Other | 97.8% |

| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 57 |
Netsurion offers robust SIEM capabilities enhanced by managed services, facilitating efficient threat identification and response with real-time alerts and comprehensive reporting.
Netsurion stands out for its integration of SIEM, IDS, and vulnerability management. Its real-time threat alerts and dashboards enhance user response capabilities. With centralized logging from Windows, Linux, Cisco devices, firewalls, and Active Directory, Netsurion enables effective compliance support for HIPAA and PCI standards. Managed Threat Protection with the embedded MITRE ATT&CK Framework enhances threat intelligence, while its evolving interface aims to improve user interactions. However, some users find deployment and searching challenging, pointing to areas for improvement.
What are Netsurion's key features?Netsurion is frequently implemented in industries requiring comprehensive security monitoring and compliance, such as healthcare and finance. It aids businesses in consolidating security efforts, offering insights into user activities and system changes, an asset for companies lacking substantial internal resources.
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
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