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Mule ESB vs SnapLogic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Calculating Mule ESB ROI is challenging, but users report positive returns from licensing, reusability, and microservices efforts.
Sentiment score
8.5
Clients praise SnapLogic for improving efficiency and ROI, simplifying cloud integration, and automating data transfer without coding skills.
SnapLogic is really helpful and processes in very little time, so it doesn't take much time compared to any legacy tool.
Technical Specialist App Development at Birlasoft IndiaLtd.
SnapLogic has helped automate manual data transfers significantly and improved our workflow efficiency, reducing integration development timelines considerably, which reflects a good ROI.
Global Head - DevOps and AIOps Startegist at a manufacturing company with 10,001+ employees
 

Customer Service

Sentiment score
6.3
Mule ESB's support is generally positive but varies by subscription level; users note inconsistencies and prefer external help sometimes.
Sentiment score
7.0
SnapLogic's customer service receives mixed reviews, with commendations for quick responses and critiques for delays and knowledge gaps.
We have a good relationship with our vendor, and they are ready to help us with any technical issues.
Solutions Architect at Metrobank
The technical support of Mule ESB can be rated from nine to ten.
Senior Specialist at a manufacturing company with 10,001+ employees
The technical support from Salesforce is moderate.
Enterprise integrator at a tech vendor with 10,001+ employees
The technical support from SnapLogic is excellent, and I would give it a complete ten.
Senior Data Analyst at a pharma/biotech company with 10,001+ employees
Some SMEs are allotted for the organization, so in case of any issue, we have their email IDs to contact them for support, including SMEs and community.
Technical Specialist App Development at Birlasoft IndiaLtd.
Customer support scales well; as pipeline volume grows, we have been able to add more integrations and users without performance degradation.
Global Head - DevOps and AIOps Startegist at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.5
Mule ESB offers adaptable scalability and performance, ideal for diverse businesses with cloud deployments and large data volumes.
Sentiment score
7.4
SnapLogic offers easy scalability and elasticity in cloud and on-prem environments, supporting diverse business sizes and user needs.
Mule ESB is a scalable solution.
Senior Specialist at a manufacturing company with 10,001+ employees
The adaptability of Mule ESB in supporting multiple messaging patterns is pretty decent and pretty good.
Principal Architect at a manufacturing company with 10,001+ employees
When it comes to scalability and the ability to expand, I would rate Mule ESB as an eight or nine.
Enterprise integrator at a tech vendor with 10,001+ employees
I rate the scalability of SnapLogic as eight out of ten.
Senior Data Analyst at a pharma/biotech company with 10,001+ employees
 

Stability Issues

Sentiment score
7.1
Mule ESB is stable with minor glitches; improvements and proper management enhance reliability, scoring 8-9 out of 10.
Sentiment score
7.4
SnapLogic is stable with high uptime, but faces challenges with large datasets and some prefer competitor support.
Mule ESB is a stable product, and I have no doubts about its reliability.
Enterprise integrator at a tech vendor with 10,001+ employees
I would rate the stability of SnapLogic as nearly ten out of ten.
Senior Data Analyst at a pharma/biotech company with 10,001+ employees
But recently, in a year, I haven't found many performance issues in SnapLogic.
Technical Specialist App Development at Birlasoft IndiaLtd.
 

Room For Improvement

Mule ESB requires user-friendly documentation, enhanced stability, better performance, scalability, exception handling, and improved analytics for broader adaptability.
SnapLogic needs improved integrations, processing, transparency, support, AI, and performance for better user experience and large data handling.
Points for improvement in Mule ESB definitely include enhancing the analytics capabilities because currently, they rely on external logging tools such as Splunk or ELK, which is lagging behind compared to other tools such as Workato that offer more analytical features.
Enterprise integrator at a tech vendor with 10,001+ employees
More information is needed from MuleSoft.
Senior Specialist at a manufacturing company with 10,001+ employees
Pricing is one factor that could be improved about Mule ESB; other than that, I'm pretty fine with it.
Principal Architect at a manufacturing company with 10,001+ employees
If the AI capabilities and integrations were more intuitive and easy to learn for new users, it would be greatly beneficial.
Senior Data Analyst at a pharma/biotech company with 10,001+ employees
They can improve more visuals, with graphical representations, such as how many things can be added, how many users can be added or dropped, and how the back-end nodes can be graphically shown in a better way.
Technical Specialist App Development at Birlasoft IndiaLtd.
I tend to frequently communicate with SnapLogic to ask for additional features, and they have been responsive.
Head of Data Practice at a tech consulting company with 201-500 employees
 

Setup Cost

Mule ESB's cost and flexible licensing appeal to enterprises, yet high fees lead smaller businesses to explore alternatives.
SnapLogic's pricing, though moderate to high, offers scalability and value for complex integrations with its flexible, usage-based licensing.
I would say the pricing is on the higher side, but it aligns with the capabilities offered for mid- to large integrations.
Global Head - DevOps and AIOps Startegist at a manufacturing company with 10,001+ employees
There would be only one point of improvement if the price could be lower.
Head of Data Practice at a tech consulting company with 201-500 employees
SnapLogic is positioned at around seven or eight out of ten in terms of pricing.
Senior Data Analyst at a pharma/biotech company with 10,001+ employees
 

Valuable Features

Mule ESB provides flexible, robust integrations with extensive connectors, data transformation, and API management, supported by cloud options and community.
SnapLogic simplifies low-code development with drag-and-drop tools, pre-built snaps, and seamless integration, enhancing efficiency and user experience.
They have their own language called DataWeave, which helps transform data and is efficient enough to handle any kind of transformation.
Senior Specialist at a manufacturing company with 10,001+ employees
It is also reusable, meaning the same service can be used in multiple places simply by adding it, and this comes with the API-led architecture that makes integrations more secure and reliable.
Enterprise integrator at a tech vendor with 10,001+ employees
The best features of Mule ESB are that it's very robust and solid; I find that even our legacy systems go well with ESB.
Solutions Architect at Metrobank
I also like the whole child-parent pipeline feature; it allows me to break up a process into smaller pieces and then have one big pipeline that controls these smaller pipelines.
Head of Data Practice at a tech consulting company with 201-500 employees
The drag-and-drop builder and pre-built snaps have helped our team through a very low-code approach, making it easier for us to develop fast pipelines and be more agile compared to the heavier integration platforms we used before.
Global Head - DevOps and AIOps Startegist at a manufacturing company with 10,001+ employees
I find SnapLogic to be user-friendly, especially for beginners with limited experience in data engineering or ETL.
Senior Data Analyst at a pharma/biotech company with 10,001+ employees
 

Categories and Ranking

Mule ESB
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
54
Ranking in other categories
Enterprise Service Bus (ESB) (2nd)
SnapLogic
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
Data Integration (21st), Process Automation (16th), API Management (20th), Cloud Data Integration (14th), Integration Platform as a Service (iPaaS) (11th)
 

Mindshare comparison

While both are Application Integration solutions, they serve different purposes. Mule ESB is designed for Enterprise Service Bus (ESB) and holds a mindshare of 15.0%, down 21.6% compared to last year.
SnapLogic, on the other hand, focuses on Integration Platform as a Service (iPaaS), holds 3.0% mindshare, down 4.5% since last year.
Enterprise Service Bus (ESB) Market Share Distribution
ProductMarket Share (%)
Mule ESB15.0%
IBM Integration Bus16.6%
webMethods.io9.7%
Other58.7%
Enterprise Service Bus (ESB)
Integration Platform as a Service (iPaaS) Market Share Distribution
ProductMarket Share (%)
SnapLogic3.0%
Boomi iPaaS8.6%
Microsoft Azure Logic Apps7.2%
Other81.2%
Integration Platform as a Service (iPaaS)
 

Q&A Highlights

Nov 10, 2015
 

Featured Reviews

Srinivas-Kanduri - PeerSpot reviewer
Enterprise integrator at a tech vendor with 10,001+ employees
Integration architecture has enabled reliable multi-channel messaging and secure API management but now needs better analytics and simpler development
In my opinion, the real-time analytics part of Mule ESB is not up to the mark for the decision-making process. While there are some analytics features, they lack the standards needed for enterprise use. Compared to other analytics tools such as Power BI, MuleSoft falls short.Points for improvement in Mule ESB definitely include enhancing the analytics capabilities because currently, they rely on external logging tools such as Splunk or ELK, which is lagging behind compared to other tools such as Workato that offer more analytical features. Additionally, issues arise with AI-based use cases due to dependencies on Salesforce tools such as agent force, making development more complicated when it should be more independent. Developing AI-based agents without being tied to Salesforce applications could also enhance functionality.
SameerShaikh - PeerSpot reviewer
Technical Specialist App Development at Birlasoft IndiaLtd.
Has automated manual tasks and simplified integration with pre-built connectors while supporting AI use cases
The tool is very user-friendly and not complex to understand. The structure of the platform is easy to understand, and we can build multiple systems with low-code, no-code, so it doesn't require much coding language. Now it is moving more into APIs, so we can create APIs to transfer data, which we can manage. It's moving into AI, so we can create AI agents with LLM models. We can use most of the LLM such as Amazon Bedrock, OpenAI, Azure AI. With those Snaps, we can integrate and move more into the AI world. SnapLogic is hosted on Groundplex and AWS cloud. It has pre-built connectors, which we call Snaps. That is very helpful to connect with multiple systems. We have a dashboard monitor that is very graphical. We can measure exact times in seconds and how much time it took to complete the process. With that help, it's really helpful to see how much memory consumption is utilized. The monitor structure has very good features for SnapLogic. SnapLogic is an integration tool which we use to integrate multiple systems such as source system, target system, cloud systems, and Groundplex systems. It is an iPaaS tool and a very strong tool. Now it is moving more into APIs and AI/ML tools; it is improving their knowledge. It is helpful for creating SnapLogic agents. In this way, SnapLogic is expanding their work.
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Answers from the Community

Nov 10, 2015
Nov 10, 2015
MuleSoft and SnapLogic both are very good. If Integration mainly on ESB, DATA and Security then MuleSoft will be a better candidate.
2 out of 9 answers
DH
QA Manager at Tandicorp
Mar 17, 2015
I have experience in cloud environments and installations in data center companies working with MuleSoft in version community, in terms of safety and effective cost is dependent on the type up your cloud provider but also can work at application level with ssl etc. MuleSoft is a very good option has high performance and is not difficult to get to work more thoroughly with the platform
it_user198171 - PeerSpot reviewer
Development Manager: Services and Integration at Investec
Mar 17, 2015
MuleSoft (based on the disparate ESB looked at below) is a strong contender in the industry due to its robustness. My personal experience has been with SoftwareAG webMethods’ ESB which proved to be user-friendly with regards to implementation methodology and how the disparate yet interdependent components of the stack supplement and complement each other. 1. The cloud vs. on-premise debate is solely dependent on one’s risk appetite and their individual requirements. As a bank in South Africa we were loathe to have our core applications exposed to the outer world (cloud) due to the maturity of the service providers in our country and the level of confidence we have on their governance, security and operational capabilities. 2. With the SoftwareAG stack, I used CentraSite which was another component supplementary to the stack that focuses on SOA governance (policy enforcement), mediation and performance monitoring. The dashboards that come with it allowed for early detection of any anomalies with regards throughput (volume of messages processed per second), latency, performance (how quickly each message was processed), and also showed how many times any service was been invoked across the stack. With proper fine tuning we could achieve speeds of about 100 messages per second for our most complex queries (those doing orchestration, enrichment, transformation etc.) Hope this helps, if not, you could ask specific questions and I will attempt to assist to the best of my knowledge.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
11%
Comms Service Provider
8%
Financial Services Firm
18%
Manufacturing Company
12%
Comms Service Provider
7%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise38
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

Migration from IBM Integration Bus to Mulesoft ESB for a large enterprise tech services company
I was previously part of the Oracle SOA/OSB development team. In my current capacity I architected solutions using MuleSoft Anypoint Platform on cloud / on-premises and hybrid modes and on PCE/RTF ...
IBM Integration Bus vs Mule ESB - which to choose?
Our team ran a comparison of IBM’s Integration Bus vs. Mule ESB in order to determine what sort of ESB software was the best fit for our organization. Ultimately we decided to choose IBM Integratio...
What do you like most about Mule ESB?
The solution's drag-and-drop interface and data viewer helped us quite a lot.
What do you like most about SnapLogic?
Despite having no prior experience in SnapLogic, we managed to build, test, and prepare it for release in just three hours, handling heavy data efficiently.
What needs improvement with SnapLogic?
Some advanced features lack detailed documentation, and debugging complex pipelines could be more intuitive. We have faced a few issues with pipeline throttling, but SnapLogic support was responsiv...
What is your primary use case for SnapLogic?
Our main use case for SnapLogic is building integration pipelines across SaaS applications, databases, and internal systems to automate the data flows. A specific example of how we have used SnapLo...
 

Also Known As

No data available
DataFlow
 

Overview

 

Sample Customers

Ube, PacificComp, University of Witwatersrand, Justice Systems, Camelot
Adobe, ADP, BlackBerry, Bonobos, Box, Capital One, Dannon, Eero, Endo, Gensler, HCL, HP, Grovo, HIS, iRobot, Leica, Merck, Sans, Target, Verizon, Vodafone, Yelp, Yahoo!
Find out what your peers are saying about IBM, Salesforce, Oracle and others in Enterprise Service Bus (ESB). Updated: December 2025.
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