Try our new research platform with insights from 80,000+ expert users

Mitiga IR2 Platform vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mitiga IR2 Platform
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Intrusion Detection and Prevention Software (IDPS) (38th), Security Incident Response (26th), Managed Detection and Response (MDR) (102nd), Cloud Detection and Response (CDR) (14th)
Salesforce Service Cloud
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (4th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)
 

Mindshare comparison

Mitiga IR2 Platform and Salesforce Service Cloud aren’t in the same category and serve different purposes. Mitiga IR2 Platform is designed for Cloud Detection and Response (CDR) and holds a mindshare of 0.4%.
Salesforce Service Cloud, on the other hand, focuses on CRM Customer Engagement Centers, holds 16.8% mindshare, up 15.8% since last year.
Cloud Detection and Response (CDR)
CRM Customer Engagement Centers
 

Featured Reviews

Use Mitiga IR2 Platform?
Share your opinion
MARIA PILAR CANDA - PeerSpot reviewer
Improved customer service and post-sales support saves time
The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.
report
Use our free recommendation engine to learn which Cloud Detection and Response (CDR) solutions are best for your needs.
863,429 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Manufacturing Company
10%
Performing Arts
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Salesforce Service Cloud?
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
What needs improvement with Salesforce Service Cloud?
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM ( /products/sap-crm-reviews ), which is much cheaper.
What is your primary use case for Salesforce Service Cloud?
I used Salesforce Service Cloud ( /products/salesforce-service-cloud-reviews ) for our sales agents to track visits, gather feedback from customers, and capture orders.
 

Also Known As

Mitiga Ransomware Readiness
Service Cloud
 

Overview

 

Sample Customers

Information Not Available
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Wiz, Orca Security, Trend Micro and others in Cloud Detection and Response (CDR). Updated: June 2025.
863,429 professionals have used our research since 2012.