

Microsoft Configuration Manager SCCM and KACE Systems Management Appliance SMA are two prominent contenders in the system management category. SCCM seems to have the upper hand in environments needing advanced configuration enforcement and compliance maintenance, while KACE is favored for ease of deployment and inventory management.
Features: SCCM is valued for application deployment, patch deployment, and compliance data gathering, making it efficient for maintaining configuration integrity and centralized management. It offers detailed reporting, enhancing its functionality. KACE offers robust features such as inventory management, asset management, and mass deployment, all while providing a user-friendly experience with its centralized console.
Room for Improvement: SCCM could improve system performance, non-Microsoft update support, and increase automation. There's a suggestion for a more appliance-like integration with enhanced compliance features. KACE could focus on enhancing scalability, license compliance, and accessibility for non-technical users, along with improvements in patch management and service desk capabilities.
Ease of Deployment and Customer Service: SCCM typically requires on-premises deployment with some hybrid cloud setups, offering flexibility for large enterprises but needing expert support despite extensive resources. KACE supports both on-premises and cloud deployments, known for straightforward installation and setup, often backed by reliable technical support.
Pricing and ROI: SCCM can be costly due to comprehensive licensing, though some discounted options may offer value for large enterprises seeking ROI through automation. KACE provides competitive pricing, especially for asset management tasks, with licensing based on device numbers and offering a good ROI by reducing security patch management costs.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
The product is suitable for our size, handling 800 devices.
There were misconfigurations by our team rather than issues with the product itself.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Improvements are needed for servers. Servers are still not getting it properly, so we could add the servers in Microsoft Configuration Manager for things such as OS deployment and Autopilot as well.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
The product valuable for deployment recovery.
| Product | Market Share (%) |
|---|---|
| Microsoft Configuration Manager | 8.6% |
| KACE Systems Management Appliance (SMA) | 3.9% |
| Other | 87.5% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 64 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.
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