OpenText Service Manager [EOL] vs Spiceworks comparison

OpenText and Spiceworks are both solutions in the Help Desk Software category. Additionally, 79% of OpenText users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

OpenText Service Manager [EOL]

Read 48 OpenText Service Manager [EOL] reviews

79% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,108 Views
885 Comparison Views

86% willing to recommend

OpenText Service Manager [EOL]

Spiceworks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OpenText Service Manager [EOL] and Spiceworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: October 2025).

Buyer's Guide

Help Desk Software

October 2025

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Helped 872,029 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Service Manager [EOL]

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Spiceworks

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (15th), IT Asset Management (10th), IT Infrastructure Monitoring (44th)

Featured Reviews

MEKKAB Raouf

Information Technology Service Manager & Technology Integration DevOps at Djezzy

Excellent pricing with great change management and service management capabilities

We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Service Manager does what it should, but it's quite outdated."

"The solution is simple to set up."

"It gives us better understanding and control of service management."

"The initial setup is easy."

"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."

"It's easy to scale."

"Sometimes, customization is simple. The version we are using now has a nice interface."

"Service Manager gives us a single system where everything is centralized in one base."

More OpenText Service Manager [EOL] pros

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The solution is very stable. It's reliable and efficient."

"The software is cloud-based, so I do not need to store any data locally."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The most valuable features are the inventory and personalization."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

More Spiceworks pros

Cons

"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."

"The solution does not interface well with other products and is difficult to implement."

"I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless."

"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."

"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."

"I don't see anything lacking."

"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."

"The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky."

More OpenText Service Manager [EOL] cons

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Sometimes, it can be difficult to integrate what you need."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"The GUI must be improved."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

More Spiceworks cons

Pricing and Cost Advice

"I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."

"Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."

"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

"HP Service Manager has moderate pricing."

"The license is not cheap."

"The product is free! Get it now."

"The tool is cheap."

"It's free."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

23%

Manufacturing Company

13%

Performing Arts

12%

Educational Organization

University

14%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	4
Large Enterprise	38

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What do you like most about Micro Focus Service Manager?

The initial setup is easy.

See all answers

What needs improvement with Micro Focus Service Manager?

The product's technical support services need improvement.

See all answers

What is your primary use case for Micro Focus Service Manager?

We use the product for infrastructure, profile, and incident management.

See all answers

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

OpenText Service Management (SMAX) vs OpenText Service Manager [EOL]

Compared 52% of the time

ServiceNow vs OpenText Service Manager [EOL]

Compared 48% of the time

More OpenText Service Manager [EOL] Competitors

ServiceNow vs Spiceworks

Compared 34% of the time

Zabbix vs Spiceworks

Compared 20% of the time

Lansweeper vs Spiceworks

Compared 20% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

Zoho Desk vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

OpenText Service Manager [EOL]

October 2025

Download OpenText Service Manager [EOL] product report

Buyer's Guide

Spiceworks

October 2025

Download Spiceworks product report

Also Known As

Micro Focus Service Manager, HPE ITSM, HPE Service Manager

No data available

Overview

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

OpenText

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

resultspositive, Globicon

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2025.

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