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Micro Focus Service Manager vs Spiceworks comparison

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Featured Review
Find out what your peers are saying about Micro Focus Service Manager vs. Spiceworks and other solutions. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It can adapt to any process in the organization.""Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."

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"The most valuable features are the inventory and personalization.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.""Spiceworks is generic and free."

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Cons
"With the new version moving toward the codeless configuration is good, but it's losing flexibility.""We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."

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"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.""Since Spiceworks is a free tool, it's not very scriptable or customizable.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""Having an integrated asset management tool, where I can plug in things that are offline, would be good."

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Pricing and Cost Advice
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
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    Top Answer: 
    Spiceworks is generic and free.
    Top Answer: 
    Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer: 
    We're using Spiceworks mainly for infrastructure monitoring.
    Ranking
    23rd
    out of 55 in Help Desk Software
    Views
    1,978
    Comparisons
    1,447
    Reviews
    4
    Average Words per Review
    635
    Rating
    6.3
    14th
    out of 55 in Help Desk Software
    Views
    3,841
    Comparisons
    2,683
    Reviews
    5
    Average Words per Review
    626
    Rating
    6.8
    Comparisons
    Also Known As
    HPE ITSM, HPE Service Manager
    Learn More
    Overview

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Offer
    Learn more about Micro Focus Service Manager
    Learn more about Spiceworks
    Sample Customers
    resultspositive, Globicon
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Financial Services Firm35%
    Aerospace/Defense Firm12%
    Comms Service Provider8%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider18%
    Government10%
    Financial Services Firm6%
    REVIEWERS
    Manufacturing Company14%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company23%
    Government8%
    Educational Organization6%
    Company Size
    REVIEWERS
    Small Business18%
    Midsize Enterprise7%
    Large Enterprise76%
    REVIEWERS
    Small Business49%
    Midsize Enterprise30%
    Large Enterprise21%
    Find out what your peers are saying about Micro Focus Service Manager vs. Spiceworks and other solutions. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Micro Focus Service Manager is ranked 23rd in Help Desk Software with 2 reviews while Spiceworks is ranked 14th in Help Desk Software with 5 reviews. Micro Focus Service Manager is rated 6.0, while Spiceworks is rated 6.8. The top reviewer of Micro Focus Service Manager writes "Incident management with good support but the configuration and reporting could be simplified". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". Micro Focus Service Manager is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus and BMC Helix ITSM, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, ServiceNow and Nagios Core. See our Micro Focus Service Manager vs. Spiceworks report.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.