OpenText Service Manager [EOL] vs Spiceworks comparison

"Its flexibility and ease of customization are its most valuable features."

"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."

"Technical support is pretty good."

"It's easy to scale."

"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."

"Service Manager's best features are flexibility and customizability."

"Sometimes, customization is simple. The version we are using now has a nice interface."

"We can have all our requests and incidents registered in one system."

"The solution is easy to use and easy to manage."

"The most valuable features are the inventory and personalization."

"Tickets by e-mail, with actions by hastag."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"Spiceworks is generic and free."

"It's easy to understand."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."

"It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases."

"There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other."

"Pure cloud-based native functionality is lacking."

"I don't see anything lacking."

"Service Manager would be improved with access to automation."

"The interface could be better."

"I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"The SNMP sniffer requires a lot of work to get right."

"Sometimes, it can be difficult to integrate what you need."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."

"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

"I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."

"HP Service Manager has moderate pricing."

"The license is not cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"It's free."

"The product is free! Get it now."