Service and Support
McAfee ePolicy Orchestrator offers good to very good support, with many users finding the customer service prompt and efficient. Some express satisfaction with rapid and effective technical assistance, especially with higher-tier contracts. However, others note delays, regional support inconsistencies, and lower expertise levels among support staff, particularly in advanced tiers. Users suggest improvement in response time and expertise consistency, though some still rate their experiences highly, emphasizing responsiveness and helpfulness for basic inquiries.
Deployment
Many find McAfee ePolicy Orchestrator's initial setup straightforward, though advanced components can pose challenges. Complexity varies with environment size, and beginners may need training. Advanced features often require experienced professionals. Some users report easy deployment within hours, while others face longer durations due to large-scale implementations. The interface is generally user-friendly, facilitating quick setup, but intricate tasks like agent handler deployment or drive encryption benefit from consulting manuals or McAfee support.
Scalability
McAfee ePolicy Orchestrator exhibits robust scalability across diverse settings, easily handling thousands of users and endpoints globally. Organizations have seamlessly expanded their deployments, benefiting from the platform's management capabilities for complex environments. Although some challenges arise with specialized configurations or connectivity, McAfee ePolicy Orchestrator's performance remains commendable. Many users rate its scalability highly, appreciating features that support large-scale management, requiring minimal staff for oversight and maintenance while planning for future expansion.
Stability
McAfee ePolicy Orchestrator exhibits strong dependability across various environments, efficiently handling numerous endpoints. Many report consistent performance without issues, though some note occasional bugs and compatibility challenges, particularly post-updates. Users observe high resource consumption during intensive use, leading to minor performance impacts. Despite these isolated concerns, most users rate its dependability highly, with many assigning scores between seven and ten. It maintains reliable performance with regular updates, helping ensure compliance across devices.
