"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"The most valuable features are patch management and mobile device management."
"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets."
"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."
"The service desk can be configured and customized to better serve our environment."
"The agent can be a bit more intelligent."
"I find the user interface a little bit intimidating and not very appealing."
"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.
ManageEngine Patch Manager Plus is ranked 9th in Patch Management with 2 reviews while Quest KACE Systems Management is ranked 2nd in Patch Management with 27 reviews. ManageEngine Patch Manager Plus is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of ManageEngine Patch Manager Plus writes "Robust, excellent patch deployment, and overall good stability". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". ManageEngine Patch Manager Plus is most compared with ManageEngine Desktop Central, Microsoft Endpoint Configuration Manager, GFI LanGuard, Microsoft Windows Server Update Services and N-able N-central, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Ivanti Patch for Windows. See our ManageEngine Patch Manager Plus vs. Quest KACE Systems Management report.
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