ManageEngine Applications Manager and ServiceNow Cloud Observability compete in cloud-based monitoring solutions. Despite ManageEngine receiving higher marks for pricing and support, ServiceNow is perceived as superior for its advanced features.
Features: ManageEngine Applications Manager offers comprehensive monitoring, an easy setup process, and efficient resource utilization. ServiceNow Cloud Observability provides detailed analytics, seamless integration with other ServiceNow products, and robust data visualization. Users find ServiceNow's features more robust and integrated.
Room for Improvement: ManageEngine Applications Manager needs better reporting functions, scalability, and user interface. ServiceNow Cloud Observability could improve in speed, configuration simplification, and cost management. ServiceNow has fewer critical gaps compared to ManageEngine.
Ease of Deployment and Customer Service: ManageEngine Applications Manager is known for simple deployment and responsive support. ServiceNow Cloud Observability requires more complex setup but has extensive support resources. Users find ManageEngine easier to deploy, while ServiceNow's customer service is comprehensive.
Pricing and ROI: ManageEngine Applications Manager is cost-effective with a quick return on investment. ServiceNow Cloud Observability has higher initial costs, but users believe its features justify the expense and provide substantial long-term ROI. ManageEngine's pricing is initially attractive, yet ServiceNow may offer better long-term value.
| Product | Market Share (%) |
|---|---|
| ManageEngine Applications Manager | 0.6% |
| ServiceNow Cloud Observability | 0.5% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 9 |
ManageEngine Applications Manager is an application performance management (APM) solution that is designed to give users deep insights into both the way that their applications perform and the way that users of those applications experience them. Organizations can use this solution to identify areas where their critical applications are lacking and address them before there are any negative repercussions. ManageEngine Applications Manager is the kind of tool that companies of all sizes can use to keep their applications running in the best way possible.
ManageEngine Applications Manager Benefits
Some of the ways that organizations can benefit by deploying ManageEngine Applications Manager include:
ManageEngine Applications Manager Features
Some of the many useful features ManageEngine Applications Manager has to offer include:
Reviews from Real Users
ManageEngine Applications Manager is a solution that stands out when it is compared to many of its competitors. It is part of a complete suite of management tools that users can take advantage of. The way that ManageEngine Applications Manager keeps up to date with a regular schedule of software updates enables organizations to manage their applications without worrying that they are missing any important capabilities or features. If any feature is absent, users can integrate the solution with other monitoring solutions. ManageEngine Applications Manager regularly undergoes updates that ensure that users have access to all of the latest features and patches.
Rodrigo T., the CEO of AXIOVISTA spa, writes, “This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.”
Syed A., the enterprise senior account manager of sales at a tech services company, writes, “Our customers appreciate that ManageEngine sends regular updates, upgrading their software several times a year.”
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
