LiveAction LiveNX vs Spiceworks comparison

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86% willing to recommend

LiveAction LiveNX

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and LiveAction LiveNX compete in the IT management software category. Spiceworks seems to have the upper hand for SMBs seeking cost-effective solutions, while LiveNX excels in network monitoring capabilities for enterprises needing in-depth analysis.

Features: Spiceworks provides a free service offering help desk and inventory management, easy Active Directory integration, and robust community support. LiveAction LiveNX focuses on real-time network monitoring, visual analytics, and sophisticated alerting for comprehensive network performance insights.

Room for Improvement: Spiceworks could enhance its monitoring tools and ticketing system and address performance issues in larger environments. Better scalability and advanced reporting would increase its appeal. LiveNX requires improved multi-tenancy support, more API integrations, and a user-friendly setup process. Enhanced documentation and support responsiveness are desired.

Ease of Deployment and Customer Service: Spiceworks offers straightforward deployment with on-premises and cloud options, benefiting from strong community support despite limited formal channels. LiveNX also provides on-premises and private cloud setups but demands more technical skill owing to complex features, with users appreciating its formal support system.

Pricing and ROI: Spiceworks is attractive for SMBs with its zero-cost model, offering substantial ROI, especially for startups. LiveNX involves significant costs for larger enterprises, justifying expenses with advanced capabilities but offering less financial flexibility than Spiceworks.

To learn more, read our detailed LiveAction LiveNX vs. Spiceworks Report (Updated: April 2025).

LiveAction LiveNX vs. Spiceworks

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAction LiveNX

Ranking in IT Infrastructure Monitoring

48th

Average Rating

6.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (50th)

Spiceworks

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of LiveAction LiveNX is 0.4%, down from 0.5% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Mahesh Doshi

IT at a energy/utilities company with 10,001+ employees

Very good reporting and alerting abilities but inadequate enhancement support

Before choosing the solution, it is important to rank your requirements from high to low priority. The solution has a lot of features but at a high price. If you will only use 30% of the solution to meet your requirements, then it would be better for you to explore other products. Find the solution that best fulfills your requirements. The solution itself is great. If I could use it properly, then I would rate it a seven out of ten. Unfortunately, support is a factor when determining usability or cost effectiveness. We did not receive the needed support so had to stop using the solution. For that reason, my overall rating for the solution is a five out of ten.

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Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product has a very good graphical interface."

"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."

"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."

"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."

"The intention and the idea of the filter is great."

"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."

"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."

"Its analytical capability is really good."

"The solution is easy to use and easy to manage."

"The software is cloud-based, so I do not need to store any data locally."

"It's easy to understand."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The most valuable features are the inventory and personalization."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

More Spiceworks pros

Cons

"The only downside to this software is the price."

"Sometimes the solution does not register devices properly and that is a bug."

"The tool crashes sometimes when we try to pull reports simultaneously."

"They need to create a more simplified UI."

"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."

"The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers."

"This is a horrible solution and I think everything needs to be improved."

"Improved documentation and more responsive customer support can help in addressing issues faster."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"Sometimes, it can be difficult to integrate what you need."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

More Spiceworks cons

Pricing and Cost Advice

"The solution is fairly expensive compared to other products."

"It's very expensive."

"We use the free version."

"It's free."

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LiveAction LiveNX?

The product has a very good graphical interface.

What needs improvement with LiveAction LiveNX?

The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers. Most of these analytical packages have the same ...

What is your primary use case for LiveAction LiveNX?

Primarily, we use the product for monitoring the standard utilization of circuits. The tool has the incredible ability to provide granular details about the traffic passing through an interface on ...

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Product Reports

LiveAction LiveNX

Download LiveAction LiveNX product report

Download Spiceworks product report

Also Known As

LiveNX

No data available

Overview

LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.

BlueCat

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

LiveAction LiveNX vs. Spiceworks