LiveAction LiveNX vs Loom Systems comparison

BlueCat and ServiceNow are both solutions in the IT Infrastructure Monitoring category. BlueCat is ranked #48 with an average rating of 7.0, while ServiceNow is ranked #66. BlueCat holds a 0.4% mindshare in IM, compared to ServiceNow’s 0.2% mindshare. Additionally, 77% of BlueCat users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

LiveAction LiveNX

Read 8 LiveAction LiveNX reviews

588 Views
419 Comparison Views

77% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

291 Views
183 Comparison Views

80% willing to recommend

LiveAction LiveNX

Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

LiveAction LiveNX and Loom Systems are competing in the network monitoring and AIOps domains. Although LiveNX benefits from cost advantages and robust support, Loom Systems is often viewed as superior due to its advanced AI technology.

Features: LiveNX provides comprehensive network performance monitoring and visualization, detailed traffic analysis, and performance optimization. Loom Systems offers advanced AIOps capabilities with predictive analytics, anomaly detection, and broad IT operations focus.

Room for Improvement: LiveNX could enhance its predictive capabilities, expand beyond network-focused applications, and improve integration with other IT tools. Loom Systems might benefit from offering a more affordable entry cost, broadening its network visualization offerings, and simplifying its user interface for novices.

Ease of Deployment and Customer Service: LiveNX features a straightforward deployment process and robust technical support, fitting for various IT environments. Loom Systems utilizes a SaaS model for quick implementation with less infrastructure investment. LiveNX's support is noted for technical depth, while Loom Systems stands out in addressing modern IT issues.

Pricing and ROI: LiveNX offers reasonable entry costs with good ROI owing to its extensive network functionalities. Loom Systems has a higher initial investment, offset by AI-driven insights that deliver long-term value, offering potential for increased ROI over time.

To learn more, read our detailed LiveAction LiveNX vs. Loom Systems Report (Updated: April 2025).

Buyer's Guide

LiveAction LiveNX vs. Loom Systems

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAction LiveNX

Ranking in IT Infrastructure Monitoring

48th

Average Rating

6.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (49th)

Loom Systems

Ranking in IT Infrastructure Monitoring

66th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of LiveAction LiveNX is 0.4%, down from 0.5% compared to the previous year. The mindshare of Loom Systems is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Mahesh Doshi

IT at a energy/utilities company with 10,001+ employees

Very good reporting and alerting abilities but inadequate enhancement support

Before choosing the solution, it is important to rank your requirements from high to low priority. The solution has a lot of features but at a high price. If you will only use 30% of the solution to meet your requirements, then it would be better for you to explore other products. Find the solution that best fulfills your requirements. The solution itself is great. If I could use it properly, then I would rate it a seven out of ten. Unfortunately, support is a factor when determining usability or cost effectiveness. We did not receive the needed support so had to stop using the solution. For that reason, my overall rating for the solution is a five out of ten.

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Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."

"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."

"The product has a very good graphical interface."

"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."

"Its analytical capability is really good."

"The intention and the idea of the filter is great."

"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."

"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."

"You can develop your own apps within Loom, and they can be configured very simply."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

Cons

"The tool crashes sometimes when we try to pull reports simultaneously."

"The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers."

"Sometimes the solution does not register devices properly and that is a bug."

"The only downside to this software is the price."

"Improved documentation and more responsive customer support can help in addressing issues faster."

"This is a horrible solution and I think everything needs to be improved."

"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."

"They need to create a more simplified UI."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"We use the free version."

"The solution is fairly expensive compared to other products."

"It's very expensive."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Government

Manufacturing Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LiveAction LiveNX?

The product has a very good graphical interface.

See all answers

What needs improvement with LiveAction LiveNX?

The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers. Most of these analytical packages have the same ...

See all answers

What is your primary use case for LiveAction LiveNX?

Primarily, we use the product for monitoring the standard utilization of circuits. The tool has the incredible ability to provide granular details about the traffic passing through an interface on ...

See all answers

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Comparisons

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Compared 18% of the time

NETSCOUT nGeniusONE vs LiveAction LiveNX

Compared 11% of the time

NetBrain vs LiveAction LiveNX

Compared 9% of the time

Meraki Dashboard vs LiveAction LiveNX

Compared 8% of the time

More LiveAction LiveNX Competitors

No data available

Product Reports

Buyer's Guide

LiveAction LiveNX

April 2025

Download LiveAction LiveNX product report

Buyer's Guide

IT Infrastructure Monitoring

April 2025

Download Loom Systems product report

Also Known As

LiveNX

No data available

Overview

LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.

BlueCat

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

LiveAction LiveNX vs. Loom Systems

April 2025

Free Report: LiveAction LiveNX vs. Loom Systems

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