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KiSSFLOW vs WebRatio comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KiSSFLOW
Ranking in Business Process Management (BPM)
37th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (29th), Rapid Application Development Software (29th), Low-Code Development Platforms (25th)
WebRatio
Ranking in Business Process Management (BPM)
55th
Average Rating
7.0
Reviews Sentiment
5.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of KiSSFLOW is 0.6%, up from 0.5% compared to the previous year. The mindshare of WebRatio is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
KiSSFLOW0.6%
WebRatio0.3%
Other99.1%
Business Process Management (BPM)
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
reviewer1485573 - PeerSpot reviewer
Little coding needed and speeds development time but lacks documentation
The maintenance aspect is too heavy. Moving from one version to the other made the solution change, and not in a way that we liked. Typically there are documents about the release of new versions and a set of activities required to migrate from one to the other. This time, it was very messy. There were issues surrounding the management of the release. This could potentially be due to the fact that WebRation, in the past, had started to make some choices regarding the framework and architecture that were changed later. In the past, we'd use a strategy as the environment, as an architectural pattern for the application. Now, it's moving more on the spring framework and this initiated some change that obviously had an impact on our application. It's caused a problem with maintenance. The solution seems to have changed its approach. Now, it's more related to a federative application environment in a monolithic aspect. While the solution was interesting at one point, everything is moving towards the cloud. WebRatio should be moving also in the web approach. Currently, you have to install an environment inside the desktop. The future is the cloud. Normally with a low code environment, there is a VPN notation - maybe a WebML or FML notation. If they can move in to have an environment that has a running machine at the end, it would be great. Obviously, some components on the server-side should be deliberate. Normally it's the model you control that's step-by-step and has a very simple flow. In the digital environment, in the organization, the process is more complex. The quality of the documentation and the community surrounding the product are poor. They need to give users more documentation and build up the surrounding community. As it isn't a well-known product, it's hard to find professionals to work with it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best thing about KiSSFLOW is that we can do virtual approvals."
"The best thing about Kissflow is its user-friendliness."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The support team responds fast."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The initial setup isn't too complex."
 

Cons

"There is room for improvement in terms of stability."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"The integration between forms should be made easier."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"One area where I believe Kissflow can be improved is customization."
"Sometimes some notifications don't appear on the mobile app."
"The maintenance aspect is too heavy."
 

Pricing and Cost Advice

"The license is very expensive."
"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
"This is an affordable product and everything is included in the subscription."
"The product costs $15 per user per month."
"Your company must subscribe to the solution if you create a business account."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Manufacturing Company
7%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
No data available
 

Comparisons

 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Unicredit Leasing, Acer, Gruppo Torinese Transporti, A2A, SET Distribuzone, Dolomiti Energia, AIM Gruppo, IFC CNA_ Amsa
Find out what your peers are saying about KiSSFLOW vs. WebRatio and other solutions. Updated: September 2025.
867,370 professionals have used our research since 2012.