

NETSCOUT nGeniusONE and Kentik both operate in the network performance monitoring and troubleshooting market. While each offers valuable features, Kentik stands out for its functional features and high worth, though NETSCOUT's pricing and support are also praised.
Features: NETSCOUT nGeniusONE is recognized for comprehensive drill-down capabilities, platform independence, and interoperability with various hardware. It converts packet data into actionable insights and provides visual tools useful for quick troubleshooting. Kentik is noted for its traffic analysis capabilities, DDoS alerting, and robust data visualization with flexible dashboards that aid decision-making. Real-time monitoring across network infrastructures is a distinctive feature.
Room for Improvement: NETSCOUT nGeniusONE's complexity requires skilled personnel and training, with room to improve user experience and integration among products. Kentik could enhance its AI features and alerting system to provide more actionable insights along with better integration with network performance data. User experience and complexity reduction are areas for enhancement.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE is mainly available for on-premises use, providing strong customer service via dedicated engineers, though it often necessitates direct interaction due to its complexity. Kentik supports deployment across private and public clouds, with solid technical support that could improve response times for initial queries.
Pricing and ROI: NETSCOUT nGeniusONE comes with a higher price, posing challenges for smaller budgets due to licensing costs, yet it delivers ROI through reduced troubleshooting time and improved network uptime. Kentik's pricing matches its offerings but is not considered inexpensive. It offers ROI via efficient troubleshooting and network uptime, with pricing models that enable scalability.
If we had, for example, a contracted capacity from Vivo of 50 GB and we were using 40, with Kentik we reduced this usage from 40 to 20.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
I believe the return on investment has been mainly time savings in performing troubleshooting.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
They have monthly calls and discuss the product roadmap with us to determine what is needed.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
Kentik's integration with Kubernetes makes scaling easier.
Kentik's scalability is effective; the platform can handle these large volumes.
Kentik's scalability depends on how it is contracted.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
Based on stability, I would give Kentik a nine.
I can say it is so great for us because if we configure it with Flowspec, the orchestration that we use, which is Kentik, makes the decision and automatically forwards the traffic to another position that we have in our network, or outgoing that we use.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
It needed to be a bit easier for new users and have slightly more customized reports.
Currently, the way I'm configuring it uses reactive alerts, which means alerts are triggered when an issue occurs. I would prefer more proactive alerts in the future.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
The pricing is good and aligns with the market target.
Kentik’s pricing is competitive in the marketplace.
Later, the prices are very high to maintain all the functionality blocks.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
The best features that Kentik offers are the ability to identify traffic end-to-end and to know which transit is used, if it goes through any other transit, to see the entire flow, from the subscriber to the content provider and vice versa.
This allows for better understanding of whether there is a critical ongoing case related to incoming traffic, such as a DDoS event, which is crucial for a service provider dealing with numerous customers.
Kentik has positively impacted our organization because when something happens, we use Kentik to analyze the problem and it brings us a faster solution to the problem, and the troubleshooting is clearer.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
NETSCOUT nGeniusPULSE has an easier dashboard to manipulate compared to SolarWinds.
| Product | Mindshare (%) |
|---|---|
| NETSCOUT nGeniusONE | 2.9% |
| Kentik | 1.5% |
| Other | 95.6% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 52 |
Kentik provides real-time visibility into network infrastructure, focusing on monitoring, data visualization, and flow analysis to manage traffic patterns efficiently.
With robust analytics capabilities, Kentik offers insights into BGP peering status, aids in DDoS detection, and allows for detailed telemetry through its intuitive interface. The platform's SaaS nature simplifies operations by eliminating server maintenance concerns. Multi-vendor support and synthetic testing enhance network security and performance by simulating customer scenarios, while its API offers automation for querying and reporting tasks.
What are the key features of Kentik?Industries implement Kentik for network monitoring, traffic management, and flow data analysis across both on-prem and cloud setups. It proves valuable for detecting DDoS events, managing peering relationships, and optimizing costs, besides managing CDN configurations and performing synthetic tests in diverse environments.
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics that enhance network evaluations, helping transform raw data into actionable intelligence for better performance monitoring across diverse environments. However, it faces challenges like complexity, non-intuitive dashboard setup, and high server requirements. Enhancements in data analysis, visualization, and security features, along with improved integration with other products and detailed alerts, are needed.
What are the key features of NETSCOUT Network & Application Observability?
What benefits do users highlight?
NETSCOUT Network & Application Observability is widely implemented in industries such as telecom and banking for network troubleshooting and application performance management. It helps in monitoring infrastructure, capturing unknown traffic, and managing bandwidth. The tool supports security alerts, real-time communications analysis, and proactive monitoring of remote sites, aiding in efficient network operations and enhanced end-user experience.
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