We performed a comparison between Kayako and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The product is quite stable."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The solution doesn't have any bugs."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The initial setup is easy."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The product provides communication features like chats and calls."
"Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"There is room for improvement in terms of integration."
"There is room for improvement with the pricing."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"Zoho Desk needs to be enhanced to support IT service management policies."
"They could enhance the product’s features to customize the automated email responses."
Earn 20 points
Kayako is ranked 43rd in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Kayako is rated 8.0, while Zoho Desk is rated 8.4. The top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Kayako is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
