Kaseya IT Center vs Zabbix comparison

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Kaseya IT Center

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and Zabbix are both robust IT management solutions. Kaseya IT Center has the upper hand in pricing and support, whereas Zabbix excels in features and customization.

Features: Kaseya IT Center is appreciated for its remote monitoring, patch management, and automation capabilities. Users of Zabbix highly value its robust monitoring features, scalability, and flexibility through extensive APIs. Zabbix's strength lies in its comprehensive monitoring and customization options, giving it an edge in features.

Room for Improvement: Users of Kaseya IT Center suggest improving its reporting features and user experience. For Zabbix, users highlight the need for better documentation and more straightforward initial configuration processes. Differences include Kaseya IT Center needing better reports and Zabbix requiring enhanced documentation.

Ease of Deployment and Customer Service: Kaseya IT Center is praised for its relatively simple deployment process and responsive customer service. Zabbix, while feature-rich, is noted for a more complex deployment process and less accessible support. Kaseya IT Center's ease of deployment and strong support are beneficial, but Zabbix’s complexity can be a hurdle.

Pricing and ROI: Kaseya IT Center offers competitive pricing with a strong ROI, thanks to its efficient automation tools. Zabbix, being open-source, requires lower initial investment but can lead to higher costs in customization and maintenance. Differences show Kaseya IT Center has a better upfront ROI, whereas Zabbix might incur additional costs over time due to customization needs.

To learn more, read our detailed Kaseya IT Center vs. Zabbix Report (Updated: July 2025).

Kaseya IT Center vs. Zabbix

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

21st

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Server Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

107

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of August 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.2% compared to the previous year. The mindshare of Zabbix is 27.4%, up from 24.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."

"The integration with third-party tools and the alerts are most valuable."

"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."

"It's a flexible solution."

"Zabbix helps to save time."

"Simple network monitoring that is easy to install and manage."

"The most valuable feature is the protocol to manage anything."

"The implementation process is very straightforward."

More Zabbix pros

Cons

"I would like to see MDM integration improved."

"At times, there is degradation in performance."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."

"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."

"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."

"Improvement is needed as per customer requirements."

"There is a bit of a learning curve during installation."

"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."

"They should open an SSH session from the web interface."

"I would like to see a more flexible mobile client, and better HA out of the box."

More Zabbix cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"This solution is completely open-source, so it is quite affordable."

"The product is an open source and free solution."

"My manager is very happy because it doesn't cost anything."

"We are using the free, open-source version."

"The tool's licensing is good."

"I use the tool's free version."

"We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."

"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."

More Zabbix pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

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Comparisons

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Product Reports

Download Kaseya IT Center product report

Server Monitoring

August 2025

Download Zabbix product report

July 2025

Also Known As

IT Center

No data available

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba