Kaseya IT Center vs Zabbix comparison

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Kaseya IT Center

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and Zabbix are both robust IT management solutions. Kaseya IT Center has the upper hand in pricing and support, whereas Zabbix excels in features and customization.

Features: Kaseya IT Center is appreciated for its remote monitoring, patch management, and automation capabilities. Users of Zabbix highly value its robust monitoring features, scalability, and flexibility through extensive APIs. Zabbix's strength lies in its comprehensive monitoring and customization options, giving it an edge in features.

Room for Improvement: Users of Kaseya IT Center suggest improving its reporting features and user experience. For Zabbix, users highlight the need for better documentation and more straightforward initial configuration processes. Differences include Kaseya IT Center needing better reports and Zabbix requiring enhanced documentation.

Ease of Deployment and Customer Service: Kaseya IT Center is praised for its relatively simple deployment process and responsive customer service. Zabbix, while feature-rich, is noted for a more complex deployment process and less accessible support. Kaseya IT Center's ease of deployment and strong support are beneficial, but Zabbix’s complexity can be a hurdle.

Pricing and ROI: Kaseya IT Center offers competitive pricing with a strong ROI, thanks to its efficient automation tools. Zabbix, being open-source, requires lower initial investment but can lead to higher costs in customization and maintenance. Differences show Kaseya IT Center has a better upfront ROI, whereas Zabbix might incur additional costs over time due to customization needs.

To learn more, read our detailed Kaseya IT Center vs. Zabbix Report (Updated: June 2025).

Kaseya IT Center vs. Zabbix

June 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Server Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

106

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of June 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.3% compared to the previous year. The mindshare of Zabbix is 28.2%, up from 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is good."

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The most valuable feature is monitoring."

"It has an intuitive UI with beautiful graphs and customizable maps."

"Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product."

"Zabbix helps to save time."

"We are able to do problem determination on runaway processes."

"It meets my organizational needs. It's pretty easy to use."

"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."

"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."

More Zabbix pros

Cons

"At times, there is degradation in performance."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"I would like to see MDM integration improved."

"The System Center Operations Manager can be improved."

"It should be easy to modify the front end."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."

"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."

"The server monitoring could be better."

"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

"There is a bit of a learning curve during installation."

More Zabbix cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Zabbix is an open-source tool, and it's free to use."

"If you have 20,000 hosts, the support costs around €95,000 for a year."

"It's free software released under the GNU/GPL license."

"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."

"We pay the subscription for support by year."

"The solution is open source so is free."

"It is worth every cent to pay or even study to do your own installation."

"We are using the free, open-source version."

More Zabbix pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Educational Organization

21%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

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Product Reports

Download Kaseya IT Center product report

Server Monitoring

June 2025

Download Zabbix product report

May 2025

Also Known As

IT Center

No data available

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba