We performed a comparison between Kaseya IT Center and ServiceNow Discovery based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."It is a product that is very easy to learn."
"The solution's technical support is good."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The service management and operations management modules are valuable."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"It has given us an understanding of each layer from a server application."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"I find that the Discovery and scripting features are the most useful."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"At times, there is degradation in performance."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Technical support has not been helpful when we have come across problems."
"Without improvement in the patters, applications can't be discovered"
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"Improvements are required with the scripts used to collect the information from servers."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
Kaseya IT Center is ranked 21st in Server Monitoring with 3 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Kaseya IT Center is rated 8.0, while ServiceNow Discovery is rated 8.0. The top reviewer of Kaseya IT Center writes "A tool that helps a user speed up the process of installation and automate certain processes". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Kaseya IT Center is most compared with , whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, Lansweeper and ScienceLogic.
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We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
