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Kaseya IT Center vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
18th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in Server Monitoring
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
IT Asset Management (6th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of January 2026, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.8%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 3.3%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow Discovery3.3%
Kaseya IT Center0.8%
Other95.9%
Server Monitoring
 

Featured Reviews

DA
IT Support Admin at Kuehne+Nagel
A tool that helps a user speed up the process of installation and automate certain processes
Για τη συντήρηση προϊόντων, το Kaseya IT Center τοποθετεί τα νέα αρχεία στο αποθετήριο και αυτά αντιγράφονται με διακομιστές, επομένως όταν εκτελούμε μια εντολή στην εταιρεία μας, αυτή διέρχεται από τους διακομιστές. Μερικές φορές, υπάρχουν ορισμένες περιοχές που οφείλονται σε αλλοιώσεις του προϊόντος, αλλά δεν πειράζει, καθώς το Kaseya IT Center διορθώνει το πρόβλημα γρήγορα. Στο παρελθόν, είχαμε κάποια μεγάλα προβλήματα με τους διακομιστές του προϊόντος να είναι εκτός λειτουργίας για περίπου τρεις εβδομάδες λόγω κάποιας επίθεσης ransomware που έλαβε χώρα σε παγκόσμιο επίπεδο. Όχι μόνο η εταιρεία μας, αλλά όλοι στον κόσμο που χρησιμοποιούσαν το προϊόν επηρεάστηκαν από αυτήν. Το προϊόν έχει βελτιώσει το επίπεδο ασφαλείας του και προς το παρόν η εταιρεία μας δεν αντιμετωπίζει κανένα πρόβλημα με τη λύση. Συνιστώ το προϊόν σε άλλους που σκοπεύουν να το χρησιμοποιήσουν, καθώς είναι ένα ωραίο προϊόν που σας επιτρέπει να κάνετε εύκολα τη δουλειά σας, ενώ παράλληλα σας επιτρέπει να αναλάβετε το κομμάτι της αντιμετώπισης προβλημάτων. Βαθμολογώ το συνολικό εργαλείο με οκτώ στα δέκα.
reviewer2759271 - PeerSpot reviewer
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Has supported enterprise needs well and addresses discovery across environments
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's technical support is good."
"It is a product that is very easy to learn."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"ServiceNow Discovery works better than other products I've used."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The biggest advantage of ServiceNow is the value that it brings."
"The process involving the original setup of the solution is excellent."
"It is a stable solution...The initial setup of the product is straightforward."
 

Cons

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"At times, there is degradation in performance."
"ServiceNow is very costly."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."
"Improvements are required with the scripts used to collect the information from servers."
"Improvements could include implementing chatbots to simplify ticket creation."
"Without improvement in the patters, applications can't be discovered"
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The solution is too high priced."
 

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"It's on a yearly basis. We renew our contract for three years at a time."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"It is not recommended for smaller companies because of the price."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"This is expensive, but it meets our needs."
"The product is not cheap."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
What advice do you have for others considering Kaseya IT Center?
Overall, I would rate the solution a seven out of ten.
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The pricing information for ServiceNow Discovery was requested but not provided.
What needs improvement with ServiceNow Discovery?
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
 

Also Known As

IT Center
No data available
 

Overview

 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Kaseya IT Center vs. ServiceNow Discovery and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.