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Kaseya IT Center vs ServiceNow Discovery comparison

Kaseya and ServiceNow are both solutions in the Server Monitoring category. Kaseya is ranked #20 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.4. Kaseya holds a 0.3% mindshare in SM, compared to ServiceNow’s 4.0% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
Kaseya IT Center
Read 4 Kaseya IT Center reviews
  • 121 Views
  • 77 Comparison Views
100% willing to recommend
ServiceNow Discovery
Read 41 ServiceNow Discovery reviews
  • 2,622 Views
  • 1,285 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and ServiceNow Discovery compete in the IT management solutions market. Kaseya IT Center takes the upper hand in pricing and customer support, while ServiceNow Discovery leads in features and scalability.

Features: Kaseya IT Center offers comprehensive remote monitoring tools, management tools, and efficiency enhancements. ServiceNow Discovery provides extensive integration capabilities, automated IT operations, and suitability for complex environments.

Room for Improvement: Kaseya IT Center needs a more intuitive design, better reporting functionalities, and customer support improvements. ServiceNow Discovery requires a simpler initial setup, better customer support responsiveness, and enhanced usability.

Ease of Deployment and Customer Service: Kaseya IT Center has straightforward deployment procedures and robust customer support, making it accessible for smaller teams. ServiceNow Discovery, more complex to deploy due to its feature set, is favored for scalability across large enterprises, though customer support quality needs consideration.

Pricing and ROI: Kaseya IT Center offers competitive pricing with quicker ROI for small to mid-sized operations. ServiceNow Discovery, despite higher setup costs, provides substantial ROI for large enterprises due to its advanced capabilities.

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To learn more, read our detailed Kaseya IT Center vs. ServiceNow Discovery Report (Updated: April 2025).
Buyer's Guide
Kaseya IT Center vs. ServiceNow Discovery
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
20th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
IT Asset Management (4th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 4.0%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
Read full review
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a product that is very easy to learn."
"The stability is good. Our systems have been up for over two years without any stability issues."
"The solution's technical support is good."
"I am impressed with the tool's incident problem change management."
"The product provides great scalability features."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"ServiceNow Discovery works better than other products I've used."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The most valuable feature of ServiceNow Discovery is its performance."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
More ServiceNow Discovery pros
 

Cons

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"At times, there is degradation in performance."
"I would like to see MDM integration improved."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"The product could improve some of the visualization and architecture setups."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"It is one of the most costly applications in terms of subscription costs."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"ServiceNow Discovery should improve its cloud capabilities."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"Pricing is okay and negotiable."
"The solution is very expensive."
"The product pricing is fair and reasonable for the value it provides."
"The solution is not inexpensive so pricing is rated a three out of ten."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"If the product is not deployed properly, it can be very expensive."
"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."
More ServiceNow Discovery pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya IT Center?
The solution's technical support is good.
See all answers
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
See all answers
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
See all answers
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
See all answers
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
See all answers
 

Comparisons

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Compared 5% of the time
More ServiceNow Discovery Competitors
 

Product Reports

Buyer's Guide
Server Monitoring
March 2025
Kaseya IT Center reportDownload Kaseya IT Center product report
Buyer's Guide
ServiceNow Discovery
April 2025
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Also Known As

IT Center
No data available
 

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.
Kaseya

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow
 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
Kaseya IT Center vs. ServiceNow Discovery
April 2025
Free Report: Kaseya IT Center vs. ServiceNow Discovery
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