Kaseya IT Center vs ServiceNow Discovery comparison

Kaseya and ServiceNow are both solutions in the Server Monitoring category. Kaseya is ranked #20 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.4. Kaseya holds a 0.3% mindshare in SM, compared to ServiceNow’s 3.8% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

130 Views
23 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

2,432 Views
389 Comparison Views

97% willing to recommend

Kaseya IT Center

ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and ServiceNow Discovery compete in the IT management solutions market. Kaseya IT Center takes the upper hand in pricing and customer support, while ServiceNow Discovery leads in features and scalability.

Features: Kaseya IT Center offers comprehensive remote monitoring tools, management tools, and efficiency enhancements. ServiceNow Discovery provides extensive integration capabilities, automated IT operations, and suitability for complex environments.

Room for Improvement: Kaseya IT Center needs a more intuitive design, better reporting functionalities, and customer support improvements. ServiceNow Discovery requires a simpler initial setup, better customer support responsiveness, and enhanced usability.

Ease of Deployment and Customer Service: Kaseya IT Center has straightforward deployment procedures and robust customer support, making it accessible for smaller teams. ServiceNow Discovery, more complex to deploy due to its feature set, is favored for scalability across large enterprises, though customer support quality needs consideration.

Pricing and ROI: Kaseya IT Center offers competitive pricing with quicker ROI for small to mid-sized operations. ServiceNow Discovery, despite higher setup costs, provides substantial ROI for large enterprises due to its advanced capabilities.

To learn more, read our detailed Kaseya IT Center vs. ServiceNow Discovery Report (Updated: June 2025).

Buyer's Guide

Kaseya IT Center vs. ServiceNow Discovery

June 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of June 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"We can scale the solution."

"It's a single system of record and it captures the relationships."

"I find that the Discovery and scripting features are the most useful."

"The initial setup is pretty easy."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"The process involving the original setup of the solution is excellent."

More ServiceNow Discovery pros

Cons

"I would like to see MDM integration improved."

"At times, there is degradation in performance."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"The solution is too high priced."

"It creates quite a bit of duplication, so that needs to be fixed."

"They can expand on the plugins for some of the other tools."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"I feel that credential-less discovery could be improved."

More ServiceNow Discovery cons

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It is not recommended for smaller companies because of the price."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"It's on a yearly basis. We renew our contract for three years at a time."

"The price could be better. It's a bit on the pricey side."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

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Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Flexera One vs ServiceNow Discovery

Compared 6% of the time

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Product Reports

Buyer's Guide

Server Monitoring

June 2025

Download Kaseya IT Center product report

Buyer's Guide

ServiceNow Discovery

May 2025

Download ServiceNow Discovery product report

Also Known As

IT Center

No data available

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Kaseya IT Center vs. ServiceNow Discovery

June 2025

Free Report: Kaseya IT Center vs. ServiceNow Discovery

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