Kaseya IT Center vs ServiceNow Discovery comparison

Kaseya and ServiceNow are both solutions in the Server Monitoring category. Kaseya is ranked #21 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.1. Kaseya holds a 0.3% mindshare in SM, compared to ServiceNow’s 3.8% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

159 Views
145 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,827 Views
2,258 Comparison Views

97% willing to recommend

Kaseya IT Center

ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and ServiceNow Discovery compete in the IT management solutions market. Kaseya IT Center takes the upper hand in pricing and customer support, while ServiceNow Discovery leads in features and scalability.

Features: Kaseya IT Center offers comprehensive remote monitoring tools, management tools, and efficiency enhancements. ServiceNow Discovery provides extensive integration capabilities, automated IT operations, and suitability for complex environments.

Room for Improvement: Kaseya IT Center needs a more intuitive design, better reporting functionalities, and customer support improvements. ServiceNow Discovery requires a simpler initial setup, better customer support responsiveness, and enhanced usability.

Ease of Deployment and Customer Service: Kaseya IT Center has straightforward deployment procedures and robust customer support, making it accessible for smaller teams. ServiceNow Discovery, more complex to deploy due to its feature set, is favored for scalability across large enterprises, though customer support quality needs consideration.

Pricing and ROI: Kaseya IT Center offers competitive pricing with quicker ROI for small to mid-sized operations. ServiceNow Discovery, despite higher setup costs, provides substantial ROI for large enterprises due to its advanced capabilities.

To learn more, read our detailed Kaseya IT Center vs. ServiceNow Discovery Report (Updated: July 2025).

Buyer's Guide

Kaseya IT Center vs. ServiceNow Discovery

July 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

21st

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of August 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

Read full review

Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The solution's technical support is good."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"Stability-wise, I feel it is a good product."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"I am impressed with the tool's incident problem change management."

More ServiceNow Discovery pros

Cons

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

"It creates quite a bit of duplication, so that needs to be fixed."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

"I am not seeing significant ROI beyond breaking even on what I spend."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"Improvements are required with the scripts used to collect the information from servers."

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

More ServiceNow Discovery cons

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

"The price could be better. It's a bit on the pricey side."

"This is expensive, but it meets our needs."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

IBM SevOne Network Performance Management (NPM) vs Kaseya IT Center

Compared 100% of the time

More Kaseya IT Center Competitors

Tanium vs ServiceNow Discovery

Compared 25% of the time

Lansweeper vs ServiceNow Discovery

Compared 19% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Server Monitoring

August 2025

Download Kaseya IT Center product report

Buyer's Guide

ServiceNow Discovery

July 2025

Download ServiceNow Discovery product report

Also Known As

IT Center

No data available

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Kaseya IT Center vs. ServiceNow Discovery

July 2025

Free Report: Kaseya IT Center vs. ServiceNow Discovery

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