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JupiterOne vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
JupiterOne enhances asset management by automating processes, substantially reducing security team time and audit preparation significantly.
Sentiment score
6.5
Workspace ONE UEM users reported improved security, reduced IT workload, and cost savings, with varying ROI experiences and future potential.
After implementation, that dropped to about three to four hours, saving nearly eighty percent of manual effort in that area.
GEN AI Engineer at a educational organization with 51-200 employees
With JupiterOne, I have reduced the number of employees needed due to increased automation, which has also led to significant cost savings.
Manager at a tech vendor with 51-200 employees
Using JupiterOne has helped me reduce my total time by almost twenty percent.
Manager Dev Ops at Merck
 

Customer Service

Sentiment score
7.4
JupiterOne provides responsive support with 24-hour ticket responses, dedicated onboarding, and a robust support network for seamless integration.
Sentiment score
5.9
Workspace ONE UEM support varies in effectiveness, with inconsistency and delays, but escalated cases often receive excellent assistance.
Their team provided dedicated assistance for connecting integrations like AWS and GitHub, which made the first two to three weeks much smoother than expected.
GEN AI Engineer at a educational organization with 51-200 employees
Customer support for JupiterOne is good, and I find it quite strong, especially for enterprise use.
Manager Dev Ops at Merck
Customer support is responsive, typically answering within less than twenty-four hours of when I ask a question.
Sr Security Engineer at a tech vendor with 5,001-10,000 employees
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The support side has recently become weaker compared to what it used to be with VMware.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Scalability Issues

Sentiment score
6.9
JupiterOne offers scalable asset management, though complexity at enterprise scale may affect performance; improved alerts are needed.
Sentiment score
7.6
Workspace ONE UEM is praised for scalability and flexibility, supporting diverse enterprises with minimal issues, especially in cloud deployments.
It handles diverse daily data, supports multi-cloud environments, and accommodates thousands of users and applications.
Manager at a tech vendor with 51-200 employees
Our organization has grown from a few cloud resource accounts to hundreds of accounts and thousands of resources without needing to deploy additional JupiterOne infrastructure.
Manager Dev Ops at Merck
The scalability of JupiterOne is quite good. It is built to handle enterprise-scale infrastructures with thousands of assets across multiple cloud environments.
GEN AI Engineer at a educational organization with 51-200 employees
 

Stability Issues

Sentiment score
8.7
JupiterOne is highly stable with 99% uptime, notable asset accuracy, and receives strong reliability and stability ratings from users.
Sentiment score
7.6
Workspace ONE UEM is stable and reliable, though complex environments and updates may occasionally cause issues, especially on-premise.
 

Room For Improvement

JupiterOne users face challenges with performance, integration, and cost, seeking better usability, data accuracy, and enhanced features.
Workspace ONE UEM users seek better reporting, integration, and user-friendliness, with concerns about scalability, pricing, and training resources.
Skills development is another important area that needs attention, as teams require training in graph-based query language to effectively handle large transaction datasets.
Manager at a tech vendor with 51-200 employees
The unified devices feature is valuable and did not used to exist, and it has been fantastic.
Security Analyst at a outsourcing company with 501-1,000 employees
JupiterOne is very good when compared to other cloud asset platforms overall.
GEN AI Engineer at a educational organization with 51-200 employees
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Setup Cost

Workspace ONE UEM is often pricier than competitors, with costs affected by user count, features, and additional fees.
Overall, it is not cheap, but for what it does, it is a good value.
GEN AI Engineer at a educational organization with 51-200 employees
 

Valuable Features

JupiterOne enhances security with asset management, automated queries, and integrations, providing insights and streamlining audit readiness.
Workspace ONE UEM offers shared device mode, strong security, seamless integration, remote management, and scalable, stable multi-platform support.
The key feature I rely on most in my daily work is the graph-based asset relationship mapping JupiterOne provides.
Manager Dev Ops at Merck
The ease of using queries and the new MCP feature has helped me because sometimes I would have difficulty writing the queries, but the AI within the query field in JupiterOne suggests if the query is incorrect and proposes a new query.
Sr Security Engineer at a tech vendor with 5,001-10,000 employees
One of the best features JupiterOne offers is blast radius, being able to see assets that could be directly or indirectly affected by any cyber incident or to see how some assets communicate with other assets and some do not communicate with other assets.
Security Analyst at a outsourcing company with 501-1,000 employees
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Categories and Ranking

JupiterOne
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
14th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Vulnerability Management (38th), Cloud Security Posture Management (CSPM) (19th), Cyber Asset Attack Surface Management (CAASM) (4th)
Workspace ONE UEM
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
16th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (11th), Virtual Desktop Infrastructure (VDI) (9th), Enterprise Mobility Management (EMM) (4th), Unified Endpoint Management (UEM) (5th)
 

Mindshare comparison

As of October 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of JupiterOne is 0.6%, up from 0.0% compared to the previous year. The mindshare of Workspace ONE UEM is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
JupiterOne0.6%
Workspace ONE UEM1.9%
Other97.5%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

Tarunn Goswami - PeerSpot reviewer
GEN AI Engineer at a educational organization with 51-200 employees
Unified cloud visibility has simplified compliance reporting and improved incident response
Regarding performance and speed scenarios for JupiterOne, queries sometimes take too long, especially when dealing with large datasets or complex graph relationships that can slow down significantly. There is also a steep learning curve, as J1QL, their query language, is powerful but requires time to learn. New users struggle initially, and better onboarding tutorials are needed. Rate limiting issues can be frustrating, as API rate limits sometimes cause problems. Price transparency for JupiterOne is an area for improvement. The price is not publicly listed, so you have to contact sales for smaller teams or startups, which becomes a barrier. Another issue is alert noise, as sometimes too many alerts are generated. Better filtering and prioritization are needed so that critical issues do not get lost. JupiterOne is very good when compared to other cloud asset platforms overall.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.
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Top Industries

By visitors reading reviews
Construction Company
17%
Financial Services Firm
14%
Comms Service Provider
10%
Outsourcing Company
9%
Financial Services Firm
11%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

What needs improvement with JupiterOne?
One improvement I would suggest for JupiterOne is to make the platform's remediation workflow more tightly integrated with DevOps pipelines. For example, when JupiterOne identifies a critical misco...
What is your primary use case for JupiterOne?
My main use case for JupiterOne is as a cybersecurity platform that I use for cyber asset management, security operations, and compliance. For example, I use JupiterOne for cloud asset visibility a...
What advice do you have for others considering JupiterOne?
My advice for others looking into using JupiterOne is to utilize it as it helps in monitoring cloud resources and is better for security and compliance purposes. I would rate this review a ten out ...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What is your experience regarding pricing and costs for VMware Horizon Air?
I don't deal with the pricing side, so I don't have any insight about it. That's what the organization would have already handled in their environment or maybe they are comparing it with products s...
 

Also Known As

No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Information Not Available
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about JupiterOne vs. Workspace ONE UEM and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.