We performed a comparison between JIRA Service Management and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"It makes the IT department more transparent and helps the employees."
"The most valuable features of this solution are Incident and Request Management."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The flow of the reports is good."
"Developing processes is easy and user-friendly."
"Its integration is most valuable. It is pretty open for integration."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The most valuable feature of the solution is helpdesk escalation."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"I think the performance can be better."
"Integration could be improved."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"There should be better connections with access management. They should improve the connectivity."
"The documentation needs improving, it's difficult to find specific procedures."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. JIRA Service Management is rated 8.2, while Splunk On-Call is rated 8.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic and Everbridge IT Alerting.
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