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JIRA Service Management vs Spiceworks comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between JIRA Service Management and Spiceworks based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed JIRA Service Management vs. Spiceworks report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The platform is easy to use.""We get software developed faster.""One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.""Great to be able to create customized forms.""The most valuable features of this solution are Incident and Request Management.""Useful for tracking issues with development.""The simplicity is good for our clients. The price is good.""The initial setup is pretty easy."

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"It's easy to understand.""Spiceworks is generic and free.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

More Spiceworks Pros →

Cons
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration.""It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow.""The documentation needs improving, it's difficult to find specific procedures.""JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools.""A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity.""I would like to see improvement in the ability to filter completed tasks.""The reporting function of this solution, particularly the filters in the portal, could be improved.""The initial setup is very complex."

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"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""Sometimes, it can be difficult to integrate what you need.""Since Spiceworks is a free tool, it's not very scriptable or customizable."

More Spiceworks Cons →

Pricing and Cost Advice
  • "Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."
  • "We need a license because we have a higher number than the free part."
  • "The pricing is very competitive and I think that it is okay."
  • "I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."
  • "For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay."
  • "The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian."
  • "Licensing can become quite expensive."
  • "I price of JIRA Service Management is reasonable."
  • More JIRA Service Management Pricing and Cost Advice →

  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • More Spiceworks Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Hi,  There are no ITSM  tools that are HIPAA compliant as per my knowledge. The tools need to be tuned and configured to be compliant with Standards for Privacy of Individually Identifiable Health… more »
    Top Answer:The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
    Top Answer:Spiceworks is generic and free.
    Top Answer:Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer:We're using Spiceworks mainly for infrastructure monitoring.
    Ranking
    2nd
    out of 58 in Help Desk Software
    Views
    9,510
    Comparisons
    7,564
    Reviews
    33
    Average Words per Review
    503
    Rating
    8.2
    27th
    out of 58 in Help Desk Software
    Views
    4,324
    Comparisons
    2,720
    Reviews
    3
    Average Words per Review
    560
    Rating
    6.0
    Comparisons
    Also Known As
    JIRA Service Desk
    Learn More
    Overview

    Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Offer
    Learn more about JIRA Service Management
    Learn more about Spiceworks
    Sample Customers
    mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Computer Software Company36%
    Comms Service Provider12%
    Retailer8%
    Transportation Company8%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider16%
    Government9%
    Financial Services Firm8%
    REVIEWERS
    Manufacturing Company17%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider16%
    Government9%
    Educational Organization6%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise31%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise19%
    Large Enterprise60%
    REVIEWERS
    Small Business51%
    Midsize Enterprise29%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise16%
    Large Enterprise51%
    Buyer's Guide
    JIRA Service Management vs. Spiceworks
    September 2022
    Find out what your peers are saying about JIRA Service Management vs. Spiceworks and other solutions. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    JIRA Service Management is ranked 2nd in Help Desk Software with 34 reviews while Spiceworks is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while Spiceworks is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, Zendesk Guide and HEAT Service Management, whereas Spiceworks is most compared with Zabbix, Lansweeper, SolarWinds NPM, ServiceNow and Nagios XI. See our JIRA Service Management vs. Spiceworks report.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.