We performed a comparison between JIRA Service Management and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The platform is easy to use."
"We get software developed faster."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"Great to be able to create customized forms."
"The most valuable features of this solution are Incident and Request Management."
"Useful for tracking issues with development."
"The simplicity is good for our clients. The price is good."
"The initial setup is pretty easy."
"It's easy to understand."
"Spiceworks is generic and free."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"The documentation needs improving, it's difficult to find specific procedures."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"I would like to see improvement in the ability to filter completed tasks."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"The initial setup is very complex."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Sometimes, it can be difficult to integrate what you need."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.
JIRA Service Management is ranked 2nd in Help Desk Software with 34 reviews while Spiceworks is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while Spiceworks is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, Zendesk Guide and HEAT Service Management, whereas Spiceworks is most compared with Zabbix, Lansweeper, SolarWinds NPM, ServiceNow and Nagios XI. See our JIRA Service Management vs. Spiceworks report.
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