JIRA Service Management and OrbusInfinity compete in service management and strategic enterprise tools. JIRA has the advantage in user-friendly deployment, while OrbusInfinity provides superior strategic planning capabilities.
Features: JIRA Service Management offers robust incident management, change management, and extensive marketplace integrations. OrbusInfinity focuses on enterprise architecture, business process analysis, and strategic alignment tools.
Ease of Deployment and Customer Service: JIRA Service Management ensures a straightforward deployment with strong community support and well-documented resources. OrbusInfinity offers tailored deployment assistance, focusing on strategic integration within larger systems.
Pricing and ROI: JIRA Service Management is known for its transparent pricing model and lower initial costs, resulting in a quick ROI. OrbusInfinity, with higher upfront investments, promises a robust ROI through comprehensive strategic tools and long-term benefits.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 8.7% |
| OrbusInfinity | 0.6% |
| Other | 90.7% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
