The training initially was lacking, and the people who implemented the code are gone. The decisions were not well documented. There is no support from Oracle here. We only have third-party support. Trying to find a solution by yourself or on Oracle's website is too hard. It needs to be supported better. We don't need a new release, we ust need help dealing with what's there. The GUI version needs to be better than it is. The perception is that it is not modern, but the code base is only ten years old. People need to understand that even if you migrate to a new package, ROI is not immediate. It is more than five to ten years away.
