Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).
| Product | Mindshare (%) |
|---|---|
| Jacada Intelligent Agent Engagement | 0.9% |
| TIS RPA | 0.8% |
| Other | 98.3% |
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
RPA is a software solution for business process automation. RPA is recognized as one of the most disruptive and futuristic technologies used by the world’s most successful businesses in every industry.
The RPA platform provides the tools to create software robots (“Bots”) to build Intelligent Digital Workforce.
Digital Workers are virtual employees who enhance and augment human work by combining Artificial Intelligence, Machine Learning, Computer Vision, Natural Language Processing and Analytics to automate business processes from end to end - bridging the gap between the front and back office.
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