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Ivanti Service Desk [EOL] vs LiveChat comparison

Ivanti and Text are both solutions in the Help Desk Software category. Additionally, 88% of Ivanti users are willing to recommend the solution, compared to 100% of Text users who would recommend it.
LiveChat
Read 6 LiveChat reviews
  • 101 Views
  • 54 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Ivanti Service Desk [EOL] and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

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To learn more, read our detailed Help Desk Software Report (Updated: April 2025).
Buyer's Guide
Help Desk Software
April 2025
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Helped 850,671 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Service Desk [EOL]
Average Rating
7.6
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
LiveChat
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (45th), IT Service Management (ITSM) (49th), Live Chat (2nd)
 

Featured Reviews

David Gillen - PeerSpot reviewer
It offers us the flexibility to use the tool across multiple departments, not just IT
Each company had its own solution before we merged. We were all independent up to that point. My last company was with was using the Touchpaper solution, which became LANDesk, then Ivanti. We've continued with our tool, but there had to be a corporate standard, so the other companies were told to migrate on to the Ivanti platform.
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it_user371517 - PeerSpot reviewer
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.
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850,671 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
22%
Healthcare Company
15%
Computer Software Company
11%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ivanti Service Desk ?
The tool supports a lot of standard reporting KPIs.
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What needs improvement with Ivanti Service Desk ?
The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not ab...
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What is your primary use case for Ivanti Service Desk ?
Basically, we use it for service management from the financial side of things.
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Earn 20 points
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Ivanti Service Desk [EOL] reportDownload Ivanti Service Desk [EOL] product report
Buyer's Guide
LiveChat
April 2025
LiveChat reportDownload LiveChat product report
 

Also Known As

No data available
chat.io
 

Overview

Deliver outstanding IT support services to employees and customers.

Ivanti

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text
 

Sample Customers

MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Buyer's Guide
Help Desk Software
April 2025
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: April 2025.
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850,671 professionals have used our research since 2012.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.