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Ivanti Automation vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Automation
Ranking in Process Automation
25th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in Process Automation
5th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
93
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of Ivanti Automation is 1.1%, up from 0.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud0.7%
Ivanti Automation1.1%
Other98.2%
Process Automation
 

Featured Reviews

Ahmed-Ragab - PeerSpot reviewer
Senior DevOps & Release Management Engineer at EBC
Facilitates task management with effective approval processes and modern integration capabilities
It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is a very good approval hierarchy in place."
"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."
"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."
"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."
"We have seen a positive return on investment from PagerDuty Operations Cloud through improved operational efficiencies, faster incident response, and reduced downtime."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty Operations Cloud has been highly beneficial, preventing numerous outages through prompt response and incident alerting capabilities, demonstrating significant ROI."
"The SMS pages and the mobile application are pretty much the top two features."
"PagerDuty Operations Cloud has positively impacted my organization by reducing the number of alerts from 60,000 alerts to every 22 alerts to one meaningful event."
"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
 

Cons

"The user interface could be more futuristic and modernized in terms of styling and colors."
"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."
"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."
"Smartphone App can be flaky sometimes."
"However, I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts."
"If I have to say, maybe we could increase the acknowledgement time. Fifteen minutes is less in my opinion."
"They could include incident merging and alert grouping features in the product."
"The initial setup and configuration can be complex, especially for teams managing multiple services, escalation policies, and integrations."
"It’s quite hard to reach the support team."
"PagerDuty Operations Cloud itself is costly, limiting adoption across all organizations."
"I have faced outages and latency in PagerDuty Operations Cloud, including notification delays, web dashboard issues, and majorly API integration failures, along with mobile notification problems such as latency and missed pushes, especially affecting specific regional users."
 

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."
"The price is very high."
"There is a license needed to use PagerDuty."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The pricing may be about $1,000 per user."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Construction Company
9%
Government
7%
Financial Services Firm
12%
Performing Arts
11%
Outsourcing Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise22
Large Enterprise76
 

Questions from the Community

What needs improvement with Ivanti Automation?
The user interface could be more futuristic and modernized in terms of styling and colors.
What is your primary use case for Ivanti Automation?
I use Ivanti Automation for tasks such as requesting new machines for new employees and managing access over some machines or networks. It also manages tasks like creating users.
What advice do you have for others considering Ivanti Automation?
I would rate Ivanti Automation an eight out of ten. The user experience and UI could be improved to make it better.
What is your experience regarding pricing and costs for PagerDuty?
PagerDuty Operations Cloud's pricing felt reasonable but it definitely is not the cheapest option. The value comes more from reliability than cost savings. Setup costs were minimal since it is a Sa...
What needs improvement with PagerDuty?
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuiti...
What is your primary use case for PagerDuty?
I have used PagerDuty Operations Cloud for two years, so I have over two years of experience with it. My main duties in PagerDuty Operations Cloud are incident routing, escalation policies, on-call...
 

Also Known As

Ivanti IT Automation, RES Suite
No data available
 

Overview

 

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Ivanti Automation vs. PagerDuty Operations Cloud and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.