IFS Cloud Platform vs SysAid comparison

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IFS Cloud Platform

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and SysAid offer enterprise solutions in distinct categories within business process management and IT service management, respectively. IFS Cloud often gains an upper hand for its integration sophistication, while SysAid appeals for its economical service management capabilities.

Features: IFS Cloud provides sophisticated integration with its open architecture and supports complex pricing models via its Pricing Matrix feature. It includes advanced warehouse functionality that accommodates multiple business operations. SysAid offers a powerful workflow engine, comprehensive incident, problem, and change management, alongside a strong service catalog and CMDB for asset management.

Room for Improvement: IFS Cloud users recommend enhancements in CRM functions, mobile usability, and speeding up transaction processing. There's also a call for better predefined templates and smoother reporting mechanisms. SysAid would benefit from improved automation features, a mobile application, and an enhanced Knowledge Base.

Ease of Deployment and Customer Service: IFS Cloud provides extensive deployment options, including Hybrid and Private Cloud configurations, but faces criticism for slow technical support. SysAid offers easy deployment across On-premises and Public Cloud environments and receives positive feedback for its efficient and clear customer service.

Pricing and ROI: IFS Cloud is more costly, targeting larger enterprises with a scalable user-based pricing model, compared to competitive rates from SAP and Oracle. Its long-term ROI is evident in comprehensive business integration. SysAid provides strong initial value at competitive prices, especially suited for small to midsize businesses, ensuring notable out-of-the-box value with quicker ROI.

To learn more, read our detailed IFS Cloud Platform vs. SysAid Report (Updated: September 2025).

IFS Cloud Platform vs. SysAid

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

17th

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (27th), Customer Experience Management (9th), Field Service Management (2nd), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), License Management (2nd)

SysAid

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.3% compared to the previous year. The mindshare of SysAid is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.8%
SysAid	1.1%
Other	97.1%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We could quickly understand what was going on and what the customer wanted to do."

"The product is quite flexible."

"A high level of ERP can be handled in IFS."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"The workflow of the solution is very good."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

More IFS Cloud Platform pros

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."

"The simplicity of the solution is excellent."

"It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it."

"It tracks everything that the technicians are doing. We can account for time and manage resources."

"SysAid is more user-friendly, and its configuration is easier than other tools."

"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."

"The solution can scale."

"The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."

More SysAid pros

Cons

"The solution's reporting tools still require improvement."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"There are certain digital features that need to be incorporated, such as IOP."

"The solution needs to improve its documentation and user-friendliness."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"There should be some improvements in the predefined templates in IFS Applications."

"Customization needs to be improved."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

More IFS Cloud Platform cons

"Currently, SysAid does not have a mobile application."

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."

"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."

"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."

"SysAid has fewer AI features compared to other tools."

"There is a learning curve for the users."

"We would like them to approve the security functionalities, e.g., management security features."

"The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields."

More SysAid cons

Pricing and Cost Advice

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"There's an additional yearly cost for support."

"There are varying license levels that you can purchase."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"Licensing is on an annual basis, with no additional costs."

"The product is reasonably priced."

More IFS Cloud Platform pricing and cost advice

"The pricing of SysAid is less than its competitors."

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"SysAid is a good solution, especially from a pricing perspective."

"We saw our investment back at the end of year one."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Computer Software Company

15%

Financial Services Firm

Comms Service Provider

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

What do you like most about SysAid?

SysAid is more user-friendly, and its configuration is easier than other tools.

What needs improvement with SysAid?

With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.

What advice do you have for others considering SysAid?

Our customers use the enterprise edition and the standard edition of SysAid. We provide local support, but there are some things we have to escalate to SysAid. When we need support, we use their su...

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Product Reports

IFS Cloud Platform

Download IFS Cloud Platform product report

Download SysAid product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

IFS Cloud Platform vs. SysAid