We performed a comparison between IBM SevOne Network Performance Management (NPM) and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."
"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."
"I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or in-house. We don’t have to carry the data all over the globe. Also, I am impressed with the tool's flow reporting and Wi-Fi."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"Tickets by e-mail, with actions by hastag."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The solution is very stable. It's reliable and efficient."
"It's easy to understand."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The most valuable features are the inventory and personalization."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"Software upgrades can be tricky is not easy."
"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"Some similar solutions offer end-to-end visibility."
"User-friendly, multi-tenancy."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"The GUI must be improved."
"The SNMP sniffer requires a lot of work to get right."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
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IBM SevOne Network Performance Management (NPM) is ranked 34th in IT Infrastructure Monitoring with 52 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.6, while Spiceworks is rated 7.8. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds NPM, Splunk Enterprise Security and NETSCOUT nGeniusONE, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our IBM SevOne Network Performance Management (NPM) vs. Spiceworks report.
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