IBM Case Foundation vs SS&C Blue Prism comparison

IBM and SS&C Technologies are both solutions in the Business Process Management (BPM) category. IBM is ranked #31 with an average rating of 8.0, while SS&C Technologies is ranked #32 with an average rating of 7.7. IBM holds a 0.5% mindshare in BPM, compared to SS&C Technologies’s 0.6% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 66% of SS&C Technologies users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

405 Views
401 Comparison Views

86% willing to recommend

SS&C Blue Prism

Read 3 SS&C Blue Prism reviews

1,038 Views
498 Comparison Views

66% willing to recommend

IBM Case Foundation

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

IBM Case Foundation and SS&C Blue Prism compete in automation and case management. IBM holds an advantage in case management, while SS&C Blue Prism leads with advanced automation.

Features: IBM Case Foundation delivers comprehensive case management, document handling, and supports complex processes. SS&C Blue Prism excels in task automation, integration capabilities, and agility, driving preference for automation-focused organizations.

Ease of Deployment and Customer Service: IBM Case Foundation offers flexible deployment and aligns well with existing infrastructures, supported by strong customer service. SS&C Blue Prism features robust automation deployment but may require more setup adjustments and offers mixed integration results.

Pricing and ROI: IBM Case Foundation is cost-effective with clear ROI on case management. SS&C Blue Prism has a higher setup cost, offering significant ROI through enhanced automation efficiency.

To learn more, read our detailed IBM Case Foundation vs. SS&C Blue Prism Report (Updated: September 2025).

Buyer's Guide

IBM Case Foundation vs. SS&C Blue Prism

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

31st

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SS&C Blue Prism

Ranking in Business Process Management (BPM)

32nd

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Process Design (20th), Process Automation (29th), Medical Insurance Claims Software (3rd), Insurance Claims Processing (3rd), Document Management Software (13th), Low-Code Development Platforms (22nd), Intelligent Document Processing (IDP) (16th), Loan Management Software (3rd), Document Automation Software (10th)

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.5%, up from 0.3% compared to the previous year. The mindshare of SS&C Blue Prism is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Case Foundation	0.5%
SS&C Blue Prism	0.6%
Other	98.9%

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

Design studio enables effective automation while licensing needs improvement

I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"It's very easy."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"The solution is scalable."

"Case Foundation provides a strong security boost."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"The content management is great."

More IBM Case Foundation pros

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"The key feature of SS&C that I find valuable is the general workflow visibility."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

Cons

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"The interface needs to be more user-friendly."

"There are some features that could be enhanced like the document viewer"

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"The limitation is only for customization because IBM doesn't support it."

"The service as it currently stands is out-of-date and lacks flexibility."

"The cloud version could use more stability."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

More IBM Case Foundation cons

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

"There is a need for improved integration with external systems in SS&C."

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

Pricing and Cost Advice

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"This is not an expensive solution and we are using the standard license."

"IBM Case Foundation is a little expensive."

Information not available

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Computer Software Company

13%

Insurance Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

No data available

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

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What is your experience regarding pricing and costs for IBM Case Foundation?

The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...

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What needs improvement with IBM Case Foundation?

We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...

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What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe ca...

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What is your primary use case for SS&C Blue Prism?

My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding t...

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Comparisons

IBM Business Automation Workflow vs IBM Case Foundation

Compared 41% of the time

IBM BPM vs IBM Case Foundation

Compared 31% of the time

OpenText MBPM vs IBM Case Foundation

Compared 28% of the time

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Alfresco vs SS&C Blue Prism

Compared 31% of the time

Camunda vs SS&C Blue Prism

Compared 19% of the time

FIS Commercial Lending Suite vs SS&C Blue Prism

Compared 14% of the time

IBM BPM vs SS&C Blue Prism

Compared 8% of the time

BIC Platform vs SS&C Blue Prism

Compared 8% of the time

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Product Reports

Buyer's Guide

IBM Case Foundation

September 2025

Download IBM Case Foundation product report

Buyer's Guide

Business Process Design

August 2025

Download SS&C Blue Prism product report

Also Known As

Case Foundation, FileNet Business Process Manager

SS&C AWD

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

SS&C Blue Prism provides scalable, intelligent automation for dynamic business environments. Its technology enhances process efficiency and delivers significant operational benefits. Users leverage its capabilities in task automation and broader digital transformation strategies.

SS&C Blue Prism incorporates advanced robotic process automation aimed at optimizing workflows and enabling end-to-end automation. It allows businesses to automate repetitive tasks, integrate systems, and improve process accuracy. With a focus on enterprise-grade security and compliance, it helps organizations achieve digital transformation milestones while maintaining robust control frameworks.

What are the critical features of SS&C Blue Prism?

Robust Automation: Enables complex process automation with scalability.
Integration Capabilities: Easily connects with many systems and applications.
Security and Compliance: Ensures data protection and regulatory adherence.

What benefits or ROI should users seek in reviews?

Operational Efficiency: Significant time savings and resource optimization.
Cost Reduction: Decreased operational costs through task automation.
Accuracy: Enhanced precision in process execution and data handling.

SS&C Blue Prism finds implementation across industries like finance, healthcare, and retail, where automation is harnessed to optimize high-volume transactional tasks. In finance, it automates reconciliation processes, while in healthcare, it aids in patient data management, showcasing its versatility.

SS&C Technologies

Sample Customers

Suncorp Group Limited

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

IBM Case Foundation vs. SS&C Blue Prism

September 2025

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