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IBM Case Foundation vs Pega BPM comparison

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IBM Case Foundation Logo
781 views|617 comparisons
Pega BPM Logo
18,040 views|14,163 comparisons
Featured Review
Find out what your peers are saying about IBM Case Foundation vs. Pega BPM and other solutions. Updated: January 2022.
563,780 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.""It is easy to set up workflows that notify the user depending on certain events.""The most valuable feature is its stability, which is why we are using it.""The content management is great."

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"The most valuable feature is flexibility, as we can configure it to best suit our requirements.""The solution is operating well overall.""The most valuable feature is the situational layer cake.""It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.""The solution's case management is its most valuable aspect.""I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop.""The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform.""The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."

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Cons
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow.""We are now using microservices but there are some areas where the coordination with FileNet is problematic.""90% of the feedback we receive states that the UI is not very user-friendly.""The interface needs to be more user-friendly."

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"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.""They need to support the solution better, at this time the company does not have enough support.""We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files.""The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn.""The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.""It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."

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Pricing and Cost Advice
  • "Pricing is in the mid-range, it is not cheap, but it's not expensive."
  • "This is not an expensive solution and we are using the standard license."
  • "IBM Case Foundation is a little expensive."
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  • "The price of this solution, including installation and configuration, is comparable to competing vendors."
  • "The pricing is pretty good, compared to other similar products."
  • "It's a user-based license where, as you scale the numbers of users, the price increases."
  • "It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
  • "The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
  • "We mostly have a yearly license."
  • "The price is a bit expensive."
  • "Pricing is good."
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    Top Answer: 
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    Top Answer: 
    There are several areas for improvement with this product. The performance of the application is very slow, the UI needs improvement, and the architecture needs to be simplified. In addition, it's… more »
    Ranking
    Views
    781
    Comparisons
    617
    Reviews
    4
    Average Words per Review
    433
    Rating
    7.5
    Views
    18,040
    Comparisons
    14,163
    Reviews
    17
    Average Words per Review
    557
    Rating
    8.1
    Comparisons
    Also Known As
    Case Foundation, FileNet Business Process Manager
    Pegasystems, SmartBPM
    Learn More
    Overview
    IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

    Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

    Offer
    Learn more about IBM Case Foundation
    Learn more about Pega BPM
    Sample Customers
    Suncorp Group Limited
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider14%
    Financial Services Firm10%
    Government10%
    REVIEWERS
    Financial Services Firm36%
    Computer Software Company27%
    Real Estate/Law Firm9%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Financial Services Firm15%
    Comms Service Provider14%
    Energy/Utilities Company5%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise38%
    Large Enterprise38%
    REVIEWERS
    Small Business14%
    Midsize Enterprise8%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise74%
    Find out what your peers are saying about IBM Case Foundation vs. Pega BPM and other solutions. Updated: January 2022.
    563,780 professionals have used our research since 2012.

    IBM Case Foundation is ranked 27th in Business Process Management (BPM) with 4 reviews while Pega BPM is ranked 4th in Business Process Management (BPM) with 18 reviews. IBM Case Foundation is rated 7.6, while Pega BPM is rated 8.2. The top reviewer of IBM Case Foundation writes "Harness and integrate unstructured information with business processes". On the other hand, the top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". IBM Case Foundation is most compared with IBM BPM, IBM Business Automation Workflow, Camunda Platform and OpenText 360 for SharePoint, whereas Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, IBM BPM and Microsoft PowerApps. See our IBM Case Foundation vs. Pega BPM report.

    See our list of best Business Process Management (BPM) vendors.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.