We performed a comparison between IBM Case Foundation and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"The solution is scalable."
"The client and the IBM content navigation are the solution's most valuable features."
"The content management is great."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"It is easy to set up workflows that notify the user depending on certain events."
"Case Foundation provides a strong security boost."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The product helps you to build faster."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"The solution is able to support the size and scale required."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"The robotic process automation has increased the confidence of business users."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"The cloud version could use more stability."
"The solution can be quite expensive."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"There are some features that could be enhanced like the document viewer"
"90% of the feedback we receive states that the UI is not very user-friendly."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"There is a scarcity of resources who have worked with this solution before."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"The pricing model needs to be improved. Right now, it's too expensive."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
IBM Case Foundation is ranked 22nd in Business Process Management (BPM) with 12 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM Case Foundation is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM Case Foundation writes "Streamlined business process automation with user-friendly design". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM Case Foundation is most compared with IBM Business Automation Workflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our IBM Case Foundation vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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