IBM Case Foundation vs OpenText Process Automation comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #31 with an average rating of 8.0, while OpenText is ranked #18 with an average rating of 7.7. IBM holds a 0.5% mindshare in BPM, compared to OpenText’s 0.6% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

405 Views
401 Comparison Views

86% willing to recommend

OpenText Process Automation

Read 10 OpenText Process Automation reviews

804 Views
450 Comparison Views

100% willing to recommend

IBM Case Foundation

OpenText Process Automation

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

IBM Case Foundation and OpenText Process Automation are competing workflow solutions with distinctive attributes. OpenText appears to have an upper hand owing to its intuitive design, offering a more seamless experience compared to IBM's complex configuration features.

Features: IBM Case Foundation is known for its advanced configuration tools, robust customization options, and strong support for complex scenarios. OpenText Process Automation is lauded for its intuitive navigation, seamless integration capabilities, and robust analytics and reporting features.

Room for Improvement: IBM Case Foundation could enhance its user-friendliness and simplify its setup processes to reduce complexity. OpenText Process Automation could improve by integrating more advanced customization options, expanding its feature set, and offering more detailed configuration possibilities.

Ease of Deployment and Customer Service: IBM's deployment process offers extensive setup options but often requires a significant time investment. OpenText provides a smoother, quicker deployment, minimizing disruption with reliable customer support, making it appealing for organizations prioritizing swift implementation.

Pricing and ROI: IBM Case Foundation involves a significant initial investment with potential delays in ROI due to its complexity. OpenText Process Automation offers competitive pricing with rapid ROI, attributed to its efficient processes and lower setup costs, delivering cost efficiency for many organizations.

To learn more, read our detailed IBM Case Foundation vs. OpenText Process Automation Report (Updated: September 2025).

Buyer's Guide

IBM Case Foundation vs. OpenText Process Automation

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

31st

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Process Automation

Ranking in Business Process Management (BPM)

18th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.5%, up from 0.3% compared to the previous year. The mindshare of OpenText Process Automation is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
OpenText Process Automation	0.6%
IBM Case Foundation	0.5%
Other	98.9%

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is scalable."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"The client and the IBM content navigation are the solution's most valuable features."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"It is easy to set up workflows that notify the user depending on certain events."

"The content management is great."

"Case Foundation provides a strong security boost."

More IBM Case Foundation pros

"Its customer support is reliable and easy to approach."

"One of the most useful features is the code is customizable, we can make it our own."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

More OpenText Process Automation pros

Cons

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

"The service as it currently stands is out-of-date and lacks flexibility."

"The limitation is only for customization because IBM doesn't support it."

"There are some features that could be enhanced like the document viewer"

"The interface needs to be more user-friendly."

"The solution can be quite expensive."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

More IBM Case Foundation cons

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"AppWorks could be improved by including BPM simulation."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There is room for improvement in the pricing structure."

"OpenText needs improvements in its integration model to align with newer integration types."

"The integration could improve."

More OpenText Process Automation cons

Pricing and Cost Advice

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"IBM Case Foundation is a little expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"This is not an expensive solution and we are using the standard license."

"The price is on the higher side."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"AppWorks is pretty expensive."

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Top Industries

By visitors reading reviews

No data available

Insurance Company

16%

Financial Services Firm

13%

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...

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What needs improvement with IBM Case Foundation?

We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...

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What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

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Comparisons

IBM Business Automation Workflow vs IBM Case Foundation

Compared 41% of the time

IBM BPM vs IBM Case Foundation

Compared 31% of the time

OpenText MBPM vs IBM Case Foundation

Compared 28% of the time

More IBM Case Foundation Competitors

Camunda vs OpenText Process Automation

Compared 24% of the time

Pega Platform vs OpenText Process Automation

Compared 18% of the time

Appian vs OpenText Process Automation

Compared 18% of the time

Mendix vs OpenText Process Automation

Compared 12% of the time

OutSystems vs OpenText Process Automation

Compared 10% of the time

More OpenText Process Automation Competitors

Product Reports

Buyer's Guide

IBM Case Foundation

September 2025

Download IBM Case Foundation product report

Buyer's Guide

OpenText Process Automation

August 2025

Download OpenText Process Automation product report

Also Known As

Case Foundation, FileNet Business Process Manager

No data available

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Sample Customers

Suncorp Group Limited

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

IBM Case Foundation vs. OpenText Process Automation

September 2025

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