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IBM Application Performance Management vs Workspace ONE Intelligence comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Application Performance...
Ranking in Application Performance Monitoring (APM) and Observability
58th
Average Rating
6.4
Reviews Sentiment
5.9
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Workspace ONE Intelligence
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Mobile APM (5th)
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Application Performance Management is 0.6%, up from 0.4% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Workspace ONE Intelligence0.5%
IBM Application Performance Management0.6%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Daniel Tamiru - PeerSpot reviewer
Manager, Database & System Administration at Awash International Bank
A multi-functional solution but has poor stability and performance-related issues
We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…
MN
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
Automation and custom reporting impress while support resolution needs improvement
Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool. The current features available in Workspace ONE Intelligence meet all use cases, so there isn't currently a need for improvement. Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days. The main issue is the time to resolve problems, not the time to response, which is adequate.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to use."
"The initial setup was straightforward and took minimal effort."
"I would rate the scalability an eight out of ten."
"The initial setup was straightforward and took minimal effort."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"The transaction tracking feature from IBM is the most important feature for us; it is something that provides a terrific value for us and our clients."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"I would rate Workspace ONE Intelligence nine out of ten."
"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."
"Integration is also very easy."
 

Cons

"The stability is not great and should be better."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"Technical support can be slow and needs improvement."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"The demo that was provided to us is not working very well. At times, there are errors."
"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."
"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."
"Windows devices management needs improvement."
 

Pricing and Cost Advice

"The licensing fees can be paid every six months or on a yearly basis."
"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."
"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."
"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."
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894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Construction Company
12%
Healthcare Company
10%
Retailer
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

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Earn 20 points
What is your experience regarding pricing and costs for Workspace ONE Intelligence?
Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...
What needs improvement with Workspace ONE Intelligence?
Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool. The current features available in Workspace ONE Intelligence meet all use cases, so there isn't ...
What advice do you have for others considering Workspace ONE Intelligence?
Predictive analysis hasn't been used, as there have been no customer use cases requiring it. Workspace ONE Intelligence offers flexibility in configuration, requiring only UEM integration if data n...
 

Also Known As

IBM APM
Apteligent, Crittercism
 

Overview

 

Sample Customers

Mibtree, EatDrinkDeals.com, IT Performance Advisor
AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego
Find out what your peers are saying about IBM Application Performance Management vs. Workspace ONE Intelligence and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.