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Huntress Managed EDR vs Jamf Protect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Huntress Managed EDR
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
33
Ranking in other categories
Endpoint Detection and Response (EDR) (7th), Managed Detection and Response (MDR) (2nd)
Jamf Protect
Average Rating
9.4
Reviews Sentiment
7.9
Number of Reviews
10
Ranking in other categories
Endpoint Protection Platform (EPP) (30th)
 

Mindshare comparison

Huntress Managed EDR and Jamf Protect aren’t in the same category and serve different purposes. Huntress Managed EDR is designed for Managed Detection and Response (MDR) and holds a mindshare of 10.8%, up 8.1% compared to last year.
Jamf Protect, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 0.8% mindshare, up 0.3% since last year.
Managed Detection and Response (MDR)
Endpoint Protection Platform (EPP)
 

Featured Reviews

Anto Baharian - PeerSpot reviewer
Never misses anything and has an attractive price point and a simple interface
One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365. For instance, when one of my clients' Microsoft 365 account was breached, Blackpoint identified suspicious activity and disabled the account. It was in Dallas, and we are in California. Blackpoint knew something was wrong there, and they went in and disabled the account. Developing more automated remediation features would elevate them to an MDR level, but I understand that it might affect pricing. They are trying to keep it at a good price point because once they go to MDR, it is probably going to double the price. For now, I find the current features satisfactory, as they continue to add improvements. They have added security awareness training and then log collectors. They are adding pillars as they move along, and I assume they are going to have an option for MDR.
Arunachalam S. - PeerSpot reviewer
Offers good monitoring features but needs to improve the support services offered
The tool's drawback is that it fails to offer support for Linux. The XDR and licensing parts of the tool are also areas of concern where improvements are required. XDR is for extensive detection and range of response. Jamf relies on signature-based access. If it is a known signature that just protects our devices, it is a kind of threat isolation. The tool does have behavioral analysis, but as the severity becomes less, the system gets loaded. It is not the same with CrowdStrike as it has a variety of strategies and is a fully cloud-native tool, which helps it to make sure it is a leader in Gartner Magic Quadrant. CrowdStrike goes with its set of practicalities. The kind of threat intelligence CrowdStrike follows is really expensive. With CrowdStrike, we can see which factors have been targeted in our organization. If we know our enemy, then it becomes so easy to cover up with the defense mechanism. The features in CrowdStrike get lagged when used with Jamf Protect. With Jamf Protect, there is a need to improve the security it offers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Huntress Managed EDR is very easy to use. It's geared towards your Windows user who wants convenience. You just need an EXE file to get started. It's set up for convenience to make it easy for you to have security, as opposed to some of the complexities behind the scenes that you don't see."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"I rate Huntress Managed EDR a ten out of ten."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"Their SOC is super responsive and does a great job of catching incidences and being on top of any issues that arise."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take."
"The customer support provided by Huntress is impeccable. Their product is easy to deploy and manage, and the portal setup for Managed Service Providers is excellent. A lot of companies do not do that very well."
"I rate the technical support a ten out of ten."
"The product's initial setup phase is straightforward and as simple as CrowdStrike."
"Jamf Protect's most effective features for threat detection include managing devices and applications, deploying and upgrading the OS, and its overall security features."
"The tool's tech support is helpful and efficient. It also has an active community."
"Jamf Protect is a security product that helps us with CIS benchmarks and threat prevention."
"The behavioral detection is valuable."
"The quick updates are really good. If a new OS update drops today, I'll have the Jamf Protect update within a few hours. It's also compatible with all Mac OS versions, and there's zero lag or performance impact."
"We mainly use Jamf Protect to protect staff computers from malware and antivirus."
 

Cons

"Huntress should have a more user-friendly interface because it takes some understanding to work our way through the interfaces."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"I'd like it if Huntress could scan for software that's out of date or has open vulnerabilities. That would be useful for us. Scanning for vulnerable software would be helpful. Also, we've set it up to create a ticket in our ticketing system when there's an alert. It would be nice if closing that ticket would also close the Huntress alert. It doesn't do that right now, but they're working on adding that feature."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."
"I also would love for them to make their new SIEM tool reports much more robust. They are currently way too simplified, and we need to have something better to send to our compliance clients."
"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"The solution's integration with other tools is slow."
"The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced."
"The solution’s stability could be improved."
"The product's price is an area of concern where improvements are required."
"I'd really like to see some data loss prevention (DLP) capabilities. More visibility into user activity on laptops would be helpful."
"The tool's drawback is that it fails to offer support for Linux."
"The scope of improvement will fall under the support hierarchy that the tool offers to the latest version that Apple derives for any of the latest operating systems to launch."
"Jamf Protect needs to improve its pricing."
 

Pricing and Cost Advice

"I believe Huntress offers competitive pricing overall."
"The Huntress pricing is an excellent value for what the product provides."
"It is very fair. I started at $2.50 and now I am at $3.50. When I signed up, I thought it was too cheap. It now reflects the price. It is very fair. I do not think you can find anything better."
"The pricing model for Huntress is similar to competitors and is charged per endpoint."
"It is simple. It is reasonable. They raised my prices this year. We never like price increases, but they continue to add value, so we just keep adding agents as we grow and as our clients grow."
"The solution's pricing is fair."
"While other options have emerged since Huntress' arrival, I believe it still offers the best value for the features and services it provides."
"The solution is cheap compared to other alternatives. It offers good value for money. For the whole solution, it's up to about five pounds per device per month. Considering what it does, I think that's very good value."
"The licensing costs are yearly and expensive."
"Jamf Protect costs double the price that we were paying before."
"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
"Jamf Protect is an expensive solution."
"It's significantly cheaper than other options like ApexOne."
"The product is not an averagely priced tool."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
9%
Insurance Company
7%
Retailer
6%
Computer Software Company
17%
University
13%
Financial Services Firm
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Huntress?
It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.
What needs improvement with Huntress?
I would request that they make it an agent for Linux because we need it on Linux.
What is your primary use case for Huntress?
I use Huntress Managed EDR for my Windows computers. I use a lot of Linux for my personal activities, but I have Windows computers for some people who work with me, and I keep it on those. I have c...
What do you like most about Jamf Protect?
Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security.
What is your experience regarding pricing and costs for Jamf Protect?
The product is not an averagely priced tool. If the organization is fully on Apple's fleet, they can consider Jamf Protect, but it is quite costly. Jamf Protect is costly compared with any other so...
What needs improvement with Jamf Protect?
The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced. In-built automation and remediation of behavior-based threats would be beneficial enhancements.
 

Overview

Find out what your peers are saying about Huntress Managed EDR vs. Jamf Protect and other solutions. Updated: October 2024.
857,688 professionals have used our research since 2012.