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Help Scout vs Helpwise comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Help Scout
Ranking in Shared Inbox
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Communications Management (CCM) (24th)
Helpwise
Ranking in Shared Inbox
6th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Shared Inbox category, the mindshare of Help Scout is 6.6%, down from 15.0% compared to the previous year. The mindshare of Helpwise is 5.9%, down from 13.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Shared Inbox Market Share Distribution
ProductMarket Share (%)
Help Scout6.6%
Helpwise5.9%
Other87.5%
Shared Inbox
 

Comparisons

No data available
No data available
 

Overview