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Help Scout vs Helpwise comparison

Help Scout and Helpwise are both solutions in the Shared Inbox category. Help Scout is ranked #5, while Helpwise is ranked #7. Help Scout holds a 8.1% mindshare in SI, compared to Helpwise’s 4.4% mindshare.
Help Scout
  • 140 Views
  • 49 Comparison Views
Helpwise
  • 62 Views
  • 62 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Help Scout
Ranking in Shared Inbox
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Communications Management (CCM) (28th)
Helpwise
Ranking in Shared Inbox
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Shared Inbox category, the mindshare of Help Scout is 8.1%, down from 11.2% compared to the previous year. The mindshare of Helpwise is 4.4%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Shared Inbox Market Share Distribution
ProductMarket Share (%)
Help Scout8.1%
Helpwise4.4%
Other87.5%
Shared Inbox
 

Comparisons

No data available
No data available
 

Overview

Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster.

Help Scout

Shared Inbox & Shared Email for growing teams. Make it easier for your teams to easily manage and reply to customer emails without sharing email logins. Track performance of your support, sales, finance, HR and other teams.

Helpwise
See our list of best Shared Inbox vendors.

We monitor all Shared Inbox reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.