We performed a comparison between HCL Domino and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."They offer good support and provide a roadmap."
"We have been able to set up a portal using a special XPage application that gives our customers access to this system."
"The most valuable feature of HCL Domino is how robust it is."
"I find the HCL Domino server scalable."
"The full-text searching capabilities are great."
"We can scale it if we want to."
"HCL Domino is the best product from a security point of view."
"HCL Domino is an application development and collaboration platform with strong stability and security. Deployment of this platform is easy and takes only 10 minutes."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"It is a stable solution...It is a scalable solution."
"The simplicity is great."
"Assignment Group history is really important to me."
"The main reason that people use ServiceNow is that performance is very good."
"It is a stable solution...It is a scalable solution."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"This is a development platform that provides us with a strong database and a low code environment."
"They should provide its integration with other AI applications."
"HCL Domino could have a better interface."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"From the Domino side, it should support DKIM and DMARC."
"The solution could improve Kubernetes or Dockers migration to new environments in the cloud."
"The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution."
"When you compare with Microsoft Exchange, the UI could be more user-friendly."
"HCL Domino needs to be more user-friendly."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The price is a bit high and can be a bit of a barrier for some customers."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"Bug and defect management are not available in ServiceNow."
"The initial setup requires a lot of customization based on the individual company's processes."
"The integration towards other ERP systems could be improved."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
HCL Domino is ranked 17th in Rapid Application Development Software with 17 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. HCL Domino is rated 8.0, while ServiceNow Now Platform is rated 8.6. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". HCL Domino is most compared with Microsoft Exchange, HCL Notes, Microsoft Power Apps, Zimbra Collaboration and Microsoft Exchange Online, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Mendix. See our HCL Domino vs. ServiceNow Now Platform report.
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