HCL Domino and ServiceNow Now Platform compete in the enterprise software category, catering to different business needs. ServiceNow seems to have the upper hand due to its comprehensive IT service management and operations management features.
Features: HCL Domino is known for strong security, stable environment, and robust integration capabilities, making it ideal for low-code and no-code developments. It ensures encrypted email transmission and is versatile across various operating systems. ServiceNow Now Platform is praised for its workflow capabilities, automation, and ease of integration with multiple systems, offering extensive IT service and operations management features. Its adaptability for various applications and out-of-the-box features make it a popular choice among enterprises.
Room for Improvement: HCL Domino could improve its user interface, performance with large databases, and integration with Microsoft 365. Its licensing model is also complex and costly. ServiceNow's platform is expensive with a confusing licensing model. Users seek improvements in its UI, customization capabilities, and robotic process automation features. Enhancing integration and user experience would benefit both platforms.
Ease of Deployment and Customer Service: HCL Domino primarily offers on-premises deployment, whereas ServiceNow can be deployed on both public and private clouds, providing more flexibility. HCL's technical support is highly responsive, while ServiceNow's customer service has room for improvement. Deployment processes for both can vary, affecting user satisfaction.
Pricing and ROI: HCL Domino's pricing is seen as reasonable, though perceived as high due to additional costs over time. Its ROI is debatable, with some users justifying the investment through its features. ServiceNow is considered expensive, especially for small to mid-sized businesses, with pricing linked to the number of users and modules. Its high initial and ongoing costs raise questions about ROI, though its functionality is highly valued by users.
They have enough knowledge to say the right things.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
The Notes client is very expensive, costing around $105 per client.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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