We performed a comparison between HaloITSM and OrbusInfinity based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The most valuable aspect is that is is codeless."
"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The most valuable features are mainly the reporting side of things and the dashboard."
"The product does not have its own orchestration engine."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while OrbusInfinity is ranked 22nd in IT Service Management (ITSM) with 2 reviews. HaloITSM is rated 9.0, while OrbusInfinity is rated 8.0. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". HaloITSM is most compared with JIRA Service Management, ServiceNow and Freshservice, whereas OrbusInfinity is most compared with Ardoq, iServer, LeanIX and ServiceNow. See our HaloITSM vs. OrbusInfinity report.
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