Gupshup vs Jamf Connect comparison

Gupshup and JAMF are both solutions in the AI Customer Experience Personalization category. Gupshup is ranked #6 with an average rating of 8.5, while JAMF is ranked #18 with an average rating of 8.7. Gupshup holds a 0.9% mindshare in ACEP, compared to JAMF’s 0.9% mindshare. Additionally, 100% of Gupshup users are willing to recommend the solution, compared to 100% of JAMF users who would recommend it.

Gupshup

Read 12 Gupshup reviews

1,188 Views
451 Comparison Views

100% willing to recommend

Jamf Connect

Read 18 Jamf Connect reviews

2,185 Views
481 Comparison Views

100% willing to recommend

Gupshup

Jamf Connect

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Gupshup and Jamf Connect based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Gupshup vs. Jamf Connect Report (Updated: June 2026).

Buyer's Guide

Gupshup vs. Jamf Connect

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gupshup

Ranking in AI Customer Experience Personalization

6th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (2nd), Conversation Intelligence Software (3rd), AI Customer Support (4th), AI Sales & Marketing (6th)

Jamf Connect

Ranking in AI Customer Experience Personalization

18th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ZTNA as a Service (12th)

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Gupshup is 0.9%. The mindshare of Jamf Connect is 0.9%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Mindshare Distribution
Product	Mindshare (%)
Gupshup	0.9%
Jamf Connect	0.9%
Other	98.2%

AI Customer Experience Personalization

Featured Reviews

Jaspreet k

Head of development at Flash

Improving customer engagement has transformed how our AI chatbots drive conversational sales

I do not feel that Gupshup needs any improvement. It is an absolute solution, and I believe they do not need improvements in UI, UX, customer support, product visibility, or learning curve. Everything is very detailed, and I feel it is the best in this segment. I do not have any suggestions for improvement. I do see advancements of AI and ML in the upcoming years as a potential area for Gupshup to focus on further. I am witnessing new LLM and models emerging in the industry daily, so naturally, I think the AI agents could be improved. Beyond that, I do not feel anything else is needed as an improvement.

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Robert Ojok

Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer with 10,001+ employees

Unified sign-on has simplified password management and now secures our mobile workforce

The ability to have a single password for the local device and the same password for the IDP is part of our security requirements. Jamf Connect integrates with multi-factor authentication from any IDP and facilitates initial device enrollment. It ensures that when a new user sets up the device, they sign in with their IDP username and password, which then creates the profile on the device. Furthermore, Jamf Connect is now integrated into Jamf Self Service Plus, providing a single dashboard for user password management and allowing users to sync and change their passwords. Additionally, Jamf Connect enhances security by offering two-factor authentication and permitting users to manage or seek help through support features directly within the app.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe Gupshup has made the process of integrating WhatsApp for customers more agile."

"Gupshup has positively impacted my organization in multiple ways, significantly impacting the bottom line and providing an overall return through the WhatsApp automation report showing around 398 percent on investment over a three-year period."

"In my experience, the best features Gupshup offers include the ability for a user with no prior knowledge of code to also use this platform if they are creative."

"I believe Gupshup is one of the best services that I have used for sending notifications, and I totally trust it."

"Gupshup has positively impacted my organization by helping me increase the user base from an existing point of view from zero to 0.6x in a span of three months."

"Gupshup has positively impacted my organization by helping me achieve a lower customer acquisition cost than another BSP."

"Gupshup is doing a good job in terms of accuracy and reliability, and they can keep doing so."

"I think the best feature Gupshup offers is the very good documentation, and I appreciate how they provide assistance when we need it, as well as the architecture of the documentation."

More Gupshup pros

"It has definitely reduced the IT support burden, as 31% of Mac tickets are password-related, costing an average of 70 or 80 dollars for just one ticket, and that has been drastically reduced with the automation of these tasks through Jamf Connect."

"Jamf Connect is an identity provider, and once you log in, you will have all the device's access."

"The initial setup of Jamf Connect was straightforward with clear instructions provided in the documentation."

"The most valuable feature is the synchronization of passwords with a local password, which works well."

"I would rate the product's scalability an eight out of ten."

"Jamf Connect is very simple for us to use, and it is oriented towards productivity."

"The most valuable feature is ease of access. It's convenient to do things like resetting passwords. Previously, users were bound to their domain. We had to bind the user to the domain and log them in through the AD. Now, using Jamf Connect, we don't face any of these challenges. Resetting passwords is hassle-free so we can regularly rotate passwords according to best practices."

"For those kinds of users, it is an awesome solution because it syncs their password across the devices they are using, which was not the case previously."

More Jamf Connect pros

Cons

"My feedback regarding Gupshup is that during the DLT setting of IDs in the SMS and WhatsApp section, whatever is written in the portal has to be precise."

"Gupshup can be improved in terms of the UI and the design of the particular model."

"Gupshup could be improved by adding more selection of templates."

"I remember that I was trying to get the webhooks about account information, and I had trouble finding in the documentation how I could receive webhooks about the account, such as when we have an account that could be blocked or when the limit of messages might be erased."

"I think their customer support needs to be improved as they have a very slow response time and lack local support, especially in Indonesia."

"I would appreciate more granular error code documentation for edge case API delivery failures, deeper out-of-the-box integration with cloud monitoring tools such as AWS CloudWatch or DataDog for native metric scraping, and a more responsive administrative console when querying massive historical message logs."

"If I suggest an improvement, I would desire to see deeper analytics."

"The main thing the support team should do is give immediate resolution, not take a day or two or three days."

More Gupshup cons

"We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is the issue of naming conventions. The tool needs to be careful with newer updates so that it doesn't break any of the existing configurations."

"User training has room for improvement. This improvement would benefit from more documentation, and I would appreciate seeing more automation pieces as well."

"We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA."

"The solution needs to improve its licensing."

"The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However, due to some limitations with the enrollment sequence and user limitations, we decided to discontinue using it."

"The solution's UI could be more user-friendly for the setup process."

"I see a potential area of improvement for Jamf Connect from the commercial side, not from the technical side, because technically we do not have any issues."

"One area of Jamf Connect that I think could be improved is the recent merger with Self Service Plus, which is a solution we did not want."

More Jamf Connect cons

Pricing and Cost Advice

Information not available

"The pricing is definitely on the higher side."

"I rate the cost as three out of ten, with ten being the highest."

"The pricing is good."

"The pricing model could be improved, especially considering the availability of alternative MDM solutions like Kandji, which offers similar features for free or at a lower cost."

"It's relatively inexpensive."

"We pay 2 dollars per device monthly. For the plus version, you have to pay 4 dollars per month. I think the product will give discounts based on the number of users and devices."

"Jamf Connect has a yearly licensing cost, which is expensive."

"The solution's price is reasonable."

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Top Industries

By visitors reading reviews

Manufacturing Company

26%

Construction Company

16%

University

11%

Comms Service Provider

Financial Services Firm

15%

Construction Company

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	12

Questions from the Community

What is your experience regarding pricing and costs for Gupshup?

Regarding the metering and billing experience, I feel that Gupshup has provided me exceptional results. The payment plans and model for paying directly were not expensive at all. I am essentially a...

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What needs improvement with Gupshup?

See all answers

What is your primary use case for Gupshup?

I have been using Gupshup for the last four years in the organization for SMS API management. Gupshup serves as a provider for the API, helping us to get the OTPs and the omnichannel transactional ...

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What is your experience regarding pricing and costs for Jamf Connect?

We purchased Jamf Connect directly from Jamf.

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What needs improvement with Jamf Connect?

Jamf Connect is pretty good software and well developed. I just wish it would also be available for Windows, but I am not sure if it is there or not.

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What is your primary use case for Jamf Connect?

Jamf Connect is used for logging in from the Mac to our Okta, or connecting to my organization network, which helps Mac connect with the office network without any VPN. Whenever we log in to our Ma...

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Product Reports

Buyer's Guide

Conversation Intelligence Software

June 2026

Download Gupshup product report

Buyer's Guide

Jamf Connect

June 2026

Download Jamf Connect product report

Also Known As

No data available

Wandera, Wandera Private Access

Overview

Gupshup offers a comprehensive communication platform that enables businesses to engage with customers effectively. Leveraging advanced APIs, it facilitates multi-channel communication for businesses.

Gupshup provides a robust ecosystem designed for seamless interaction across messaging platforms. Businesses can automate, engage, and leverage data insights through its APIs, SDKs, and integrations, fostering efficient customer communication. The platform supports high-volume messaging, ensuring timely delivery and real-time engagement, essential for modern enterprises seeking to enhance user experience and operational efficiency.

What are the most important features of Gupshup?

Multi-Channel Messaging: Connects businesses to customers on channels like WhatsApp, SMS, and more for consistent outreach.
API Integration: Simplifies connectivity with existing systems, enhancing communication workflows.
Automation Tools: Offers chatbots and automated responses to increase efficiency and reduce manual tasks.
Analytics and Insights: Provides data-driven analytics to optimize communication strategies and outcomes.

What benefits and ROI should businesses consider?

Enhanced Customer Engagement: Drives better interaction through personalized messaging and responsive channels.
Cost-Effective Communication: Reduces the cost of customer support by automating repetitive inquiries.
Scalability: Easily adapts to growing communication demands of businesses.
Improved Decision Making: Utilizes real-time data and analytics for strategic planning.

In industries like e-commerce and financial services, Gupshup is implemented to streamline customer service through automated messaging solutions that handle queries efficiently. By integrating with popular messaging apps, businesses achieve enhanced customer interaction and satisfaction.

Gupshup

Jamf Connect simplifies deployment and user authentication by integrating seamlessly with Azure AD and Active Directory, providing centralized identity management and minimizing password-related issues.

Leveraging its capabilities such as single sign-on, multi-factor authentication, and password synchronization, Jamf Connect enhances security and user management efficiency. Users can easily manage accounts across multiple devices and IDP providers like Okta, benefiting from an intuitive interface that aids in password recovery and account provisioning. Comprehensive documentation supports streamlined usage. However, improvements are needed in licensing, setup process, pricing competitiveness, particularly in India, and documentation for offline MFA. Post-restart login issues and technical support challenges are noted.

What are the most important features of Jamf Connect?

Seamless Integration: Connects with Azure AD and Active Directory.
Single Sign-On: Simplifies user authentication.
Multi-Factor Authentication: Enhances security across devices.
Password Synchronization: Syncs passwords between identity providers and local devices.
Support for Multiple IDP Providers: Works with providers like Okta.
Intuitive Interface: Facilitates easy password recovery and account provisioning.

What benefits and ROI should users expect?

Increased Efficiency: Reduces manual processes and boosts productivity.
Improved Security: Enhanced security features minimize risks.
Streamlined IT Support: Reduced IT support tickets due to simplified management.
Centralized Identity Management: Simplifies user management and integration.

Organizations in different sectors use Jamf Connect to synchronize user passwords between local devices and identity providers like Azure, streamlining password management and account integration. By supporting single sign-on and multifactor authentication, it optimizes Mac authentication and enhances cloud-based connections, leading to fewer IT support tickets and increased productivity.

JAMF

Sample Customers

Information Not Available

Mastercard, Deloitte, PayPal, Toshiba, BNP Paribas, EY, Otis, Rollins, Eurostar, Frontier, Sealy, Rolex, VITAS Healthcare

Buyer's Guide

Gupshup vs. Jamf Connect

June 2026

Free Report: Gupshup vs. Jamf Connect

Find out what your peers are saying about Gupshup vs. Jamf Connect and other solutions. Updated: June 2026.

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