Gupshup vs Jamf Connect comparison

Gupshup and JAMF are both solutions in the AI Customer Experience Personalization category. Gupshup is ranked #7 with an average rating of 8.5, while JAMF is ranked #14 with an average rating of 8.7. Gupshup holds a 0.9% mindshare in ACEP, compared to JAMF’s 0.9% mindshare. Additionally, 100% of Gupshup users are willing to recommend the solution, compared to 100% of JAMF users who would recommend it.

Gupshup

Read 13 Gupshup reviews

1,496 Views
583 Comparison Views

100% willing to recommend

Jamf Connect

Read 18 Jamf Connect reviews

2,433 Views
633 Comparison Views

100% willing to recommend

Gupshup

Jamf Connect

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Gupshup and Jamf Connect based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Gupshup vs. Jamf Connect Report (Updated: June 2026).

Buyer's Guide

Gupshup vs. Jamf Connect

June 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gupshup

Ranking in AI Customer Experience Personalization

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (2nd), Conversation Intelligence Software (3rd), AI Customer Support (5th), AI Sales & Marketing (6th)

Jamf Connect

Ranking in AI Customer Experience Personalization

14th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ZTNA as a Service (13th)

Mindshare comparison

As of August 2026, in the AI Customer Experience Personalization category, the mindshare of Gupshup is 0.9%. The mindshare of Jamf Connect is 0.9%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Mindshare Distribution
Product	Mindshare (%)
Gupshup	0.9%
Jamf Connect	0.9%
Other	98.2%

AI Customer Experience Personalization

Featured Reviews

Sanket Dofe

Senior Software Engineer at Wynisco

Partner program has reduced messaging costs and now supports reliable, large scale communication

I believe Gupshup could improve in several areas. Since our partnership involves working at scale for multiple WhatsApp Business API numbers over their infrastructure, I noticed that Gupshup also provides WhatsApp Business API for single consumers, which I saw on their website and documentation. They charge additionally per message or template message on top of the actual WhatsApp Business APIs messaging rate. For example, sending a WhatsApp marketing template costs around $1.50, and Gupshup adds their own service fee per message, around 20 to 30 cents. For a single consumer working at scale and sending thousands of messages daily, this can become concerning. They should implement a solution where it could be a one-off payment instead of per message payment, allowing single consumers to leverage their service better. What would make it a 10? A better engineering team that solves problems and knows the ins and outs instead of just doing patch fixes would be ideal for me. Being a tech-focused person, I believe the system we rely on should be totally reliable and the people working on it should be reliable as well.

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Robert Ojok

Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer with 10,001+ employees

Unified sign-on has simplified password management and now secures our mobile workforce

The ability to have a single password for the local device and the same password for the IDP is part of our security requirements. Jamf Connect integrates with multi-factor authentication from any IDP and facilitates initial device enrollment. It ensures that when a new user sets up the device, they sign in with their IDP username and password, which then creates the profile on the device. Furthermore, Jamf Connect is now integrated into Jamf Self Service Plus, providing a single dashboard for user password management and allowing users to sync and change their passwords. Additionally, Jamf Connect enhances security by offering two-factor authentication and permitting users to manage or seek help through support features directly within the app.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Gupshup has positively impacted my organization in multiple ways, significantly impacting the bottom line and providing an overall return through the WhatsApp automation report showing around 398 percent on investment over a three-year period."

"At BookMyShow, I typically achieved delivery rates above 95%, read rates between 60 to 80%, and click-through rates noticeably higher than other comparable tools."

"Gupshup has positively impacted my organization by helping me achieve a lower customer acquisition cost than another BSP."

"My main use case with Gupshup was flawless; it was very user-friendly, and I personally loved using it."

"We have achieved a 97 to 98 percent successful delivery rate for business-critical OTPs and transactional notifications."

"I believe Gupshup is one of the best services that I have used for sending notifications, and I totally trust it."

"I think the best feature Gupshup offers is the very good documentation, and I appreciate how they provide assistance when we need it, as well as the architecture of the documentation."

"The return on investment has been tremendous."

More Gupshup pros

"It has definitely reduced the IT support burden, as 31% of Mac tickets are password-related, costing an average of 70 or 80 dollars for just one ticket, and that has been drastically reduced with the automation of these tasks through Jamf Connect."

"The most valuable feature of Jamf Connect is the dual login screen, which has simplified the login process and eliminated the need for users to enter their password multiple times."

"Jamf Connect is an identity provider, and once you log in, you will have all the device's access."

"Jamf Connect is a pretty simple and straightforward tool overall."

"Jamf Connect is very simple for us to use, and it is oriented towards productivity."

"Jamf Connect integrates with multi-factor authentication from any IDP and facilitates initial device enrollment, ensuring that when a new user sets up the device, they sign in with their IDP username and password, which then creates the profile on the device."

"For those kinds of users, it is an awesome solution because it syncs their password across the devices they are using, which was not the case previously."

"Jamf Connect allowed us to fully customize everything, offering a branded way to change passwords and manage integration with Entra instead of LDAP."

More Jamf Connect pros

Cons

"What would make it a 10? A better engineering team that solves problems and knows the ins and outs instead of just doing patch fixes would be ideal for me."

"I think Gupshup could be improved with online support or WhatsApp support so that we can talk directly with an agent, instead of working only by email."

"Gupshup can be improved in terms of the UI and the design of the particular model."

"If I suggest an improvement, I would desire to see deeper analytics."

"I remember that I was trying to get the webhooks about account information, and I had trouble finding in the documentation how I could receive webhooks about the account, such as when we have an account that could be blocked or when the limit of messages might be erased."

"My feedback regarding Gupshup is that during the DLT setting of IDs in the SMS and WhatsApp section, whatever is written in the portal has to be precise."

"I would appreciate more granular error code documentation for edge case API delivery failures, deeper out-of-the-box integration with cloud monitoring tools such as AWS CloudWatch or DataDog for native metric scraping, and a more responsive administrative console when querying massive historical message logs."

"Gupshup could be improved by adding more selection of templates."

More Gupshup cons

"There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users."

"We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA."

"The solution's UI could be more user-friendly for the setup process."

"We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is the issue of naming conventions. The tool needs to be careful with newer updates so that it doesn't break any of the existing configurations."

"However, there is a concern about pricing because Jamf Connect is a separate application that requires additional payment."

"When a Mac is joined to Azure, the generic Pro console in the MDM should accurately display the Mac as joined to Azure in the inventory section. Currently, it shows "no domain account found," which can be misleading."

"Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient."

"The logs are an area with a shortcoming."

More Jamf Connect cons

Pricing and Cost Advice

Information not available

"The pricing is definitely on the higher side."

"The pricing model could be improved, especially considering the availability of alternative MDM solutions like Kandji, which offers similar features for free or at a lower cost."

"We pay 2 dollars per device monthly. For the plus version, you have to pay 4 dollars per month. I think the product will give discounts based on the number of users and devices."

"The pricing is good."

"I rate the cost as three out of ten, with ten being the highest."

"Jamf Connect has a yearly licensing cost, which is expensive."

"The solution's price is reasonable."

"It's relatively inexpensive."

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Top Industries

By visitors reading reviews

Manufacturing Company

22%

Construction Company

14%

Comms Service Provider

11%

University

Financial Services Firm

14%

Construction Company

10%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	12

Questions from the Community

What is your experience regarding pricing and costs for Gupshup?

Regarding my experience with pricing, setup cost, and licensing, I am just the developer. I am not involved with all of these processes. Our BA might know that. So, I am not the right person to ans...

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What needs improvement with Gupshup?

Nothing directly comes to mind about how Gupshup can be improved because for my use case it was the perfect solution and not all of our apps have chatbots integrated into them. For the ones in whic...

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What is your primary use case for Gupshup?

I typically use Gupshup for the quick connect chatbot tool they have. I just have to drag and drop the conversations in order to make a whole flow of a conversation and depending on that I can take...

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What is your experience regarding pricing and costs for Jamf Connect?

We purchased Jamf Connect directly from Jamf.

See all answers

What needs improvement with Jamf Connect?

Jamf Connect is pretty good software and well developed. I just wish it would also be available for Windows, but I am not sure if it is there or not.

See all answers

What is your primary use case for Jamf Connect?

Jamf Connect is used for logging in from the Mac to our Okta, or connecting to my organization network, which helps Mac connect with the office network without any VPN. Whenever we log in to our Ma...

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Product Reports

Buyer's Guide

Gupshup

August 2026

Download Gupshup product report

Buyer's Guide

Jamf Connect

August 2026

Download Jamf Connect product report

Also Known As

No data available

Wandera, Wandera Private Access

Overview

Gupshup offers a comprehensive communication platform that enables businesses to engage with customers effectively. Leveraging advanced APIs, it facilitates multi-channel communication for businesses.

Gupshup provides a robust ecosystem designed for seamless interaction across messaging platforms. Businesses can automate, engage, and leverage data insights through its APIs, SDKs, and integrations, fostering efficient customer communication. The platform supports high-volume messaging, ensuring timely delivery and real-time engagement, essential for modern enterprises seeking to enhance user experience and operational efficiency.

What are the most important features of Gupshup?

Multi-Channel Messaging: Connects businesses to customers on channels like WhatsApp, SMS, and more for consistent outreach.
API Integration: Simplifies connectivity with existing systems, enhancing communication workflows.
Automation Tools: Offers chatbots and automated responses to increase efficiency and reduce manual tasks.
Analytics and Insights: Provides data-driven analytics to optimize communication strategies and outcomes.

What benefits and ROI should businesses consider?

Enhanced Customer Engagement: Drives better interaction through personalized messaging and responsive channels.
Cost-Effective Communication: Reduces the cost of customer support by automating repetitive inquiries.
Scalability: Easily adapts to growing communication demands of businesses.
Improved Decision Making: Utilizes real-time data and analytics for strategic planning.

In industries like e-commerce and financial services, Gupshup is implemented to streamline customer service through automated messaging solutions that handle queries efficiently. By integrating with popular messaging apps, businesses achieve enhanced customer interaction and satisfaction.

Gupshup

Jamf Connect simplifies deployment and user authentication by integrating seamlessly with Azure AD and Active Directory, providing centralized identity management and minimizing password-related issues.

Leveraging its capabilities such as single sign-on, multi-factor authentication, and password synchronization, Jamf Connect enhances security and user management efficiency. Users can easily manage accounts across multiple devices and IDP providers like Okta, benefiting from an intuitive interface that aids in password recovery and account provisioning. Comprehensive documentation supports streamlined usage. However, improvements are needed in licensing, setup process, pricing competitiveness, particularly in India, and documentation for offline MFA. Post-restart login issues and technical support challenges are noted.

What are the most important features of Jamf Connect?

Seamless Integration: Connects with Azure AD and Active Directory.
Single Sign-On: Simplifies user authentication.
Multi-Factor Authentication: Enhances security across devices.
Password Synchronization: Syncs passwords between identity providers and local devices.
Support for Multiple IDP Providers: Works with providers like Okta.
Intuitive Interface: Facilitates easy password recovery and account provisioning.

What benefits and ROI should users expect?

Increased Efficiency: Reduces manual processes and boosts productivity.
Improved Security: Enhanced security features minimize risks.
Streamlined IT Support: Reduced IT support tickets due to simplified management.
Centralized Identity Management: Simplifies user management and integration.

Organizations in different sectors use Jamf Connect to synchronize user passwords between local devices and identity providers like Azure, streamlining password management and account integration. By supporting single sign-on and multifactor authentication, it optimizes Mac authentication and enhances cloud-based connections, leading to fewer IT support tickets and increased productivity.

JAMF

Sample Customers

Information Not Available

Mastercard, Deloitte, PayPal, Toshiba, BNP Paribas, EY, Otis, Rollins, Eurostar, Frontier, Sealy, Rolex, VITAS Healthcare

Buyer's Guide

Gupshup vs. Jamf Connect

June 2026

Free Report: Gupshup vs. Jamf Connect

Find out what your peers are saying about Gupshup vs. Jamf Connect and other solutions. Updated: June 2026.

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