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Gong vs PeerSpot comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gong
Ranking in AI Sales & Marketing
1st
Average Rating
9.0
Number of Reviews
12
Ranking in other categories
Conversation Intelligence Software (1st), AI Customer Experience Personalization (5th)
PeerSpot
Ranking in AI Sales & Marketing
15th
Average Rating
9.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.
Gene Yazgur - PeerSpot reviewer
Virtualization team lead / VMware SME at a retailer with 10,001+ employees
Peer reviews have guided our decisions and now highlight gaps in product coverage
Regarding PeerSpot's AI capabilities, I cannot answer that as I don't have the context. I cannot answer how different departments within my organization leverage the insights and content generated by PeerSpot. The distinct insights that PeerSpot's detailed customer reviews offer my team are the same as information gleaned from star ratings, badges, or condensed review formats; they are another source of information. The presence of my validated PeerSpot reviews within AWS Marketplace or Google Cloud Marketplace affects buyer consideration for my products as another point of reference. The present significance for my organization of having customer reviews and insights discoverable by AI tools and LLMs during vendor evaluations is that it's another point of reference for the mentioned product. My advice to others looking into using PeerSpot is to do your homework and research and look for independent sources of information before making a decision.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Gong has impacted my organization positively in a huge way because it gives me insight into what customers are saying, saves me a ton of time by not having to be on calls all day, and really helps direct and influence our marketing based on customer voice and the feedback and questions that come up for the sales teams."
"Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention."
"Gong has positively impacted my organization by allowing anyone to be able to look into processes, learn more about what our customers are saying, learn from each other, and share things throughout the organization."
"Having call recordings and summaries helps our team have complete visibility into calls."
"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."
"Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue."
"Gong has positively impacted my organization overall in terms of people not having to carry pen and paper, which they use regularly during meetings."
"The summaries and analysis Gong provides are really good, especially compared to some others that I get, as the analysis from Zoom is often too long and does not really hit all the main points, while Gong knows how to summarize it pretty well."
"PeerSpot has given us so many great reviews with context, making them easy to share on the website and with prospects with a simple link."
"PeerSpot has positively impacted my organization, and I believe it has influenced our product strategy, our product development efforts and resources."
"PeerSpot has helped us to build reviews from our customers and then use those reviews on pieces of content and social media."
"The most powerful thing that PeerSpot does, in comparison with other peer platforms, is their mindfulness of the content they capture, ensuring it is of the best value."
"The best features PeerSpot offers include a large selection of products to choose from and a vast pool of experience."
"PeerSpot has positively impacted my organization because we use them a lot."
"PeerSpot really takes that load off of our customers and partners and gives them the opportunity to share their insights in a much easier way, which is really great."
"PeerSpot's detailed customer reviews offer my team distinct insights compared to information gleaned from star ratings, badges, or condensed review formats, as the longer reviews provide more opportunities for our customers to leave more detailed feedback and reviews of our products and services."
 

Cons

"I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary."
"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."
"I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."
"These features might actually exist, but I never really use them since when I did, they weren't great."
"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."
"Gong can be improved with the follow-up email feature."
"I would improve the interface for searching themes or words in the history of calls and emails."
"Because we're still fairly new to PeerSpot or I am new to owning the PeerSpot program, we have not seen quantifiable ROI yet, but that is definitely something that we're looking into for the future."
"PeerSpot can be improved in that the leads or the intent leads that we have received do not really fit our customer ICP very well, so we have not gotten a lot of value from those."
"Currently, the dashboards are useful and good, but there is room for improvement, especially with the ability to process data using AI."
"PeerSpot can be improved with better AI."
"I would like to see multiple options to create links to track campaign success across multiple marketing opportunities."
"I would focus a bit on the vendor dashboard to make it more intuitive."
"I wish we would dive a little deeper into the lead generation portion and how we can collaborate with our sales teams to improve that experience and reach out to those individuals a little sooner."
"Despite having generated a lot of reviews, it has been hard to change our ranking or positioning."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Construction Company
8%
Outsourcing Company
7%
Wholesaler/Distributor
26%
Outsourcing Company
19%
Retailer
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What needs improvement with Gong?
Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.
What is your primary use case for Gong?
My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...
What is your experience regarding pricing and costs for PeerSpot?
The account team worked with me to create a package that would work within my budget but also deliver above and beyond in terms of the impact of the contracts.
What needs improvement with PeerSpot?
PeerSpot can be improved in that the leads or the intent leads that we have received do not really fit our customer ICP very well, so we have not gotten a lot of value from those.
What is your primary use case for PeerSpot?
My main use case for PeerSpot is to generate insights about our customers and the market we serve to create awareness of our company and our products and how they help the individuals who use our s...
 

Comparisons

 

Overview

Find out what your peers are saying about Gong vs. PeerSpot and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.