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Gigamon Deep Observability Pipeline vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gigamon Deep Observability ...
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
8.6
Reviews Sentiment
6.5
Number of Reviews
9
Ranking in other categories
Event Monitoring (15th), Data Loss Prevention (DLP) (34th), Security Information and Event Management (SIEM) (43rd), Web Application Firewall (WAF) (34th), Advanced Threat Protection (ATP) (25th), Network Packet Broker (NPB) (1st), Network Detection and Response (NDR) (16th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Gigamon Deep Observability Pipeline is 0.7%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Gigamon Deep Observability Pipeline0.7%
ServiceNow Cloud Observability0.7%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

TN
Senior Relationship Banker at Joint stock Commercial Bank for Foreign Trade of V
Experience boosts operational efficiency while performance sees room for improvement
I don't have specific information on whether it was purchased on the AWS marketplace or somewhere else. I am working with Dynatrace Operator. I am also working with Algosec, Alluvio, CrowdStrike, Firemon, Gigamon Deep Observability Pipeline, and other solutions. I think it's a good tool, and I am satisfied with it. We have not stored cloud workloads with Gigamon Deep Observability Pipeline yet; we are still on-premises. The technical support takes about one to two hours to respond, which is acceptable. I am satisfied with the scalability of the product. The interface is good.
Uday-Thentu - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
Automation has reduced incident impact and is driving proactive self‑healing across hybrid services
ServiceNow Cloud Observability's valuable features include AI agents that can be integrated and triggered with workflows for evaluating and taking the right action in both process and technical aspects. On the process side, it ensures the right approvals are triggered. From the technical aspect, it allows integration for taking relevant action without human intervention, moving towards self-healing. The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive. By defining and fine-tuning workflows, we were able to implement timely notification and auto-action or auto-remediations. At the same time, if anything involves additional cost or requires intervention, it helps trigger approval notifications, and once approval is received, it timely takes the action. The AI agents help define and fine-tune those workflows further.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has high stability."
"We use Gigamon for network visibility."
"The most valuable feature is NetFlow."
"It offers straightforward integration."
"The solution is straightforward to set up."
"The tool's most valuable feature is the encryption feature. From a security perspective, the solution hasn't significantly strengthened our security posture. However, it has greatly improved performance by streamlining encryption processes and avoiding encryption at multiple layers. This has also simplified troubleshooting, as we can whitelist certain processes."
"The Pipeline's Comprehensive Insights into data flows have helped improve operational efficiency and security."
"It is a good product. It provides network visibility, which is important. Gigamon can bring some optimizations to my network. It is helpful for security inspection, and it makes my firewall work fast because my firewall doesn't have to do the inspection of the SSL connections, for example."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive."
"To a certain extent, it is possible to save on the costs of the product."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
 

Cons

"It only inspects a specific kind of traffic. There should be different kinds of use cases."
"The graphical user interface could be improved."
"The Gigamon Deep Observability Pipeline should have a feature showing the traffic flow within its platform. Currently, customers have to use separate tools for monitoring, which is inconvenient. If it had its visibility feature, it would make monitoring easier and more complete without needing extra tools."
"The challenge is monitoring the cloud network."
"Its filtering feature needs improvement."
"In terms of improvement, while the initial setup is not overly complicated, we did encounter a few issues."
"The security should be improved."
"They should increase the solution's cluster capacity."
"The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement."
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
 

Pricing and Cost Advice

"I would rate the solution as expensive, around an eight or nine out of ten. There are other competitive solutions available."
"The solution's price is reasonable."
"The solution is highly-priced."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
8%
Financial Services Firm
12%
Manufacturing Company
11%
Construction Company
10%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with Gigamon Deep Observability Pipeline?
Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good. They need to improve their performance.
What is your primary use case for Gigamon Deep Observability Pipeline?
I am working with Gigamon Deep Observability Pipeline and Firemon, and I have been working with it for a year.
What advice do you have for others considering Gigamon Deep Observability Pipeline?
I don't have specific information on whether it was purchased on the AWS marketplace or somewhere else. I am working with Dynatrace Operator. I am also working with Algosec, Alluvio, CrowdStrike, F...
What needs improvement with LightStep?
The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement.
What is your primary use case for LightStep?
ServiceNow Cloud Observability's main use case is end-to-end automation starting from the trigger in the cloud. Currently, it focuses more on self-healing and understanding the complete uptime of e...
What advice do you have for others considering LightStep?
Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in...
 

Also Known As

Gigamon, GigaSecure
LightStep
 

Overview

 

Sample Customers

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.