Gigamon Deep Observability Pipeline vs ServiceNow Cloud Observability comparison

Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gigamon Deep Observability ...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

8.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (10th), Data Loss Prevention (DLP) (29th), Security Information and Event Management (SIEM) (44th), Web Application Firewall (WAF) (32nd), Advanced Threat Protection (ATP) (25th), Network Packet Broker (NPB) (1st), Network Detection and Response (NDR) (17th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Gigamon Deep Observability Pipeline is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

LeonardoAlves

Senior Treasury Analyst at Itau Unibanco S.A.

Improved the capability to analyze the environment and network problems with easy setup

It improved the capability to analyze the environment and network problems. It also helped streamline your security and performance monitoring The application I use is a script. My environment is a mix of technologies. I have many passionate people in my network who are on a journey in…

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Prashant-Sharma

Senior Software Engineer at a retailer with 10,001+ employees

Provides effective observability and offers robust alerting and monitoring capabilities

We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Pipeline's Comprehensive Insights into data flows have helped improve operational efficiency and security."

"The tool's most valuable feature is the encryption feature. From a security perspective, the solution hasn't significantly strengthened our security posture. However, it has greatly improved performance by streamlining encryption processes and avoiding encryption at multiple layers. This has also simplified troubleshooting, as we can whitelist certain processes."

"The most valuable feature is NetFlow."

"The most valuable feature for improving network visibility with Gigamon is the packet filtering capability."

"It offers straightforward integration."

"It has high stability."

"It is a good product. It provides network visibility, which is important. Gigamon can bring some optimizations to my network. It is helpful for security inspection, and it makes my firewall work fast because my firewall doesn't have to do the inspection of the SSL connections, for example."

"The solution is straightforward to set up."

"To a certain extent, it is possible to save on the costs of the product."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

Cons

"The Gigamon Deep Observability Pipeline should have a feature showing the traffic flow within its platform. Currently, customers have to use separate tools for monitoring, which is inconvenient. If it had its visibility feature, it would make monitoring easier and more complete without needing extra tools."

"The graphical user interface could be improved."

"Its filtering feature needs improvement."

"They should increase the solution's cluster capacity."

"In terms of improvement, while the initial setup is not overly complicated, we did encounter a few issues."

"Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good."

"The security should be improved."

"It only inspects a specific kind of traffic. There should be different kinds of use cases."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

Pricing and Cost Advice

"The solution is highly-priced."

"I would rate the solution as expensive, around an eight or nine out of ten. There are other competitive solutions available."

"The solution's price is reasonable."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Healthcare Company

Manufacturing Company

Financial Services Firm

19%

Manufacturing Company

14%

Computer Software Company

11%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Gigamon Deep Observability Pipeline?

The most valuable feature for improving network visibility with Gigamon is the packet filtering capability.

What needs improvement with Gigamon Deep Observability Pipeline?

Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good. They need to improve their performance.

What is your primary use case for Gigamon Deep Observability Pipeline?

I am working with Gigamon Deep Observability Pipeline and Firemon, and I have been working with it for a year.

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

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Product Reports

Event Monitoring

Download Gigamon Deep Observability Pipeline product report

Gigamon Deep Observability Pipeline report

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Also Known As

Gigamon, GigaSecure

LightStep

Overview

Gigamon Deep Observability Pipeline is a comprehensive network visibility solution that provides real-time insights into network traffic. It offers SSL inspection and mobile network monitoring for traffic monitoring purposes. The solution optimizes networks, aids in security inspection, and improves firewall performance. It is praised for its performance, power, straightforward integration, stability, and ease of initial setup.

With Gigamon, organizations can gain complete visibility into their network traffic, identify potential threats, and take proactive measures to prevent them. The solution is ideal for organizations of all sizes, including enterprises, service providers, and government agencies.

Gigamon

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds

InVision, Twilio, Lyft, Yext, DigitalOcean,

Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability