Gigamon Deep Observability Pipeline vs ServiceNow Cloud Observability comparison

Gigamon and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Gigamon is ranked #39 with an average rating of 8.3, while ServiceNow is ranked #37 with an average rating of 8.0. Gigamon holds a 0.5% mindshare in APM, compared to ServiceNow’s 0.6% mindshare. Additionally, 100% of Gigamon users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Gigamon Deep Observability ...

Read 9 Gigamon Deep Observability Pipeline reviews

4,146 Views
580 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

1,064 Views
1,021 Comparison Views

100% willing to recommend

Gigamon Deep Observability ...

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Gigamon Deep Observability Pipeline and ServiceNow Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability Report (Updated: December 2025).

Buyer's Guide

Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gigamon Deep Observability ...

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

8.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (11th), Data Loss Prevention (DLP) (32nd), Security Information and Event Management (SIEM) (43rd), Web Application Firewall (WAF) (31st), Advanced Threat Protection (ATP) (26th), Network Packet Broker (NPB) (1st), Network Detection and Response (NDR) (16th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Gigamon Deep Observability Pipeline is 0.5%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ServiceNow Cloud Observability	0.6%
Gigamon Deep Observability Pipeline	0.5%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

TuanNguyen13

Senior Relationship Banker at Joint stock Commercial Bank for Foreign Trade of V

Experience boosts operational efficiency while performance sees room for improvement

I don't have specific information on whether it was purchased on the AWS marketplace or somewhere else. I am working with Dynatrace Operator. I am also working with Algosec, Alluvio, CrowdStrike, Firemon, Gigamon Deep Observability Pipeline, and other solutions. I think it's a good tool, and I am satisfied with it. We have not stored cloud workloads with Gigamon Deep Observability Pipeline yet; we are still on-premises. The technical support takes about one to two hours to respond, which is acceptable. I am satisfied with the scalability of the product. The interface is good.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Pipeline's Comprehensive Insights into data flows have helped improve operational efficiency and security."

"It offers straightforward integration."

"It has high stability."

"The most valuable feature is NetFlow."

"It is a good product. It provides network visibility, which is important. Gigamon can bring some optimizations to my network. It is helpful for security inspection, and it makes my firewall work fast because my firewall doesn't have to do the inspection of the SSL connections, for example."

"The most valuable feature for improving network visibility with Gigamon is the packet filtering capability."

"The tool's most valuable feature is the encryption feature. From a security perspective, the solution hasn't significantly strengthened our security posture. However, it has greatly improved performance by streamlining encryption processes and avoiding encryption at multiple layers. This has also simplified troubleshooting, as we can whitelist certain processes."

"The solution is straightforward to set up."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

Cons

"Its filtering feature needs improvement."

"The graphical user interface could be improved."

"It only inspects a specific kind of traffic. There should be different kinds of use cases."

"In terms of improvement, while the initial setup is not overly complicated, we did encounter a few issues."

"Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good."

"The security should be improved."

"The Gigamon Deep Observability Pipeline should have a feature showing the traffic flow within its platform. Currently, customers have to use separate tools for monitoring, which is inconvenient. If it had its visibility feature, it would make monitoring easier and more complete without needing extra tools."

"They should increase the solution's cluster capacity."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

Pricing and Cost Advice

"The solution's price is reasonable."

"The solution is highly-priced."

"I would rate the solution as expensive, around an eight or nine out of ten. There are other competitive solutions available."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Healthcare Company

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	5

No data available

Questions from the Community

What do you like most about Gigamon Deep Observability Pipeline?

The most valuable feature for improving network visibility with Gigamon is the packet filtering capability.

See all answers

What needs improvement with Gigamon Deep Observability Pipeline?

Gigamon Deep Observability Pipeline needs to improve its performance. I face issues with performance because we use SPAN, and the SPAN traffic is not good. They need to improve their performance.

See all answers

What is your primary use case for Gigamon Deep Observability Pipeline?

I am working with Gigamon Deep Observability Pipeline and Firemon, and I have been working with it for a year.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

See all answers

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Compared 8% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

Event Monitoring

January 2026

Gigamon Deep Observability Pipeline report

Download Gigamon Deep Observability Pipeline product report

Buyer's Guide

ServiceNow Cloud Observability

January 2026

Download ServiceNow Cloud Observability product report

Also Known As

Gigamon, GigaSecure

LightStep

Overview

Gigamon Deep Observability Pipeline is a comprehensive network visibility solution that provides real-time insights into network traffic. It offers SSL inspection and mobile network monitoring for traffic monitoring purposes. The solution optimizes networks, aids in security inspection, and improves firewall performance. It is praised for its performance, power, straightforward integration, stability, and ease of initial setup.

With Gigamon, organizations can gain complete visibility into their network traffic, identify potential threats, and take proactive measures to prevent them. The solution is ideal for organizations of all sizes, including enterprises, service providers, and government agencies.

Gigamon

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability

December 2025

Free Report: Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability

Find out what your peers are saying about Gigamon Deep Observability Pipeline vs. ServiceNow Cloud Observability and other solutions. Updated: December 2025.

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