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Freshworks Neo Platform vs ZapScale comparison

Why PeerSpot?

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshworks Neo Platform
Ranking in Customer Success Management
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ZapScale
Ranking in Customer Success Management
17th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Customer Success Management category, the mindshare of Freshworks Neo Platform is 6.2%, down from 24.7% compared to the previous year. The mindshare of ZapScale is 1.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Mindshare Distribution
ProductMindshare (%)
Freshworks Neo Platform6.2%
ZapScale1.9%
Other91.9%
Customer Success Management
 

Comparisons

 

Also Known As

Natero
No data available
 

Overview

 

Sample Customers

Rainforest, Geese, Freshdesk, LiftMatrix, WhiteHat Security, Union Metrics, You Visit, Lucid
Information Not Available